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Scores of readers left comments with their stories of Dell hell and scores more bloggers linked to my post with their wails of woe. I updated my ...
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A journalist named Jeff Jarvis started a blog called Dell Hell. In it, he painstakingly documented his ongoing customer service troubles with a lemon laptop.
Oct 18, 2007 · I'm personally humbled to be part of it. But I'm also aware that Jeff himself rightfully questions whether or not this is the end of Dell Hell.
Mar 11, 2008 · With Jeff Jarvis' use of a catchy phrase “Dell Hell” in his blog, The Buzz Machine in June 2005, Dell's customer issues were publicized by The New York Times.
Oct 18, 2007 · After giving Dell hell two years ago, I may well be accused of throwing them a wet kiss now. It's a positive piece. But it's hard not to praise ...
Jul 12, 2012 · Dell Inc. became known instead as, “Dell Hell,” and the bold opinion of Jarvis resulted in a domino effect that caused bad critiques and drastic ...
Mar 20, 2022 · As Dell grew, so did Dell's growing pains. And the pain that nearly took down the company, was customer service. What became known as Dell Hell.
Dec 1, 2004 · Tip to Dell: if you want to get horror stories, how about activating a site at DellHell.com to solicit them? Yeah, some will be from cranks who ...
Jan 31, 2008 · Remember “Dell Hell.” That's when Dell learned – or should have learned – the power of consumer anger. Blogger Jeff Jarvis reamed Dell for ...