For a country s economy to grow, it must raise its productivity, ability to attract Foreign Direct Investment (FDI), be open to trade, allocate its resources better, etc.

When a company conducts business with social responsibility to raise the living standards of its stakeholders, it is good corporate citizenship. To be a company with a conscience is the need of the hour.

Today, we have moved away from the traditional form of the distribution channel, the retail store, and now innovative distribution methods prevail such as mail order, catalogues, door-to-door sales and organized parties at home.

Since the processes of globalization and liberalization were put into effect in the 1990s, world attention has shifted to India and China.

A well-functioning services sector is the key to the overall performance of the economy and welfare of citizens.

This book records the rise and growth of the IT industry during the 1990s when it grew at a compound annual growth rate of 35 percent. It generated revenue worth Rs. 97,830 crore in 2003-04.

Globalization is providing organizations with new opportunities along with enormous risks and uncertainties, as is evident from various scandals and frauds which occurred in prominent fields.

Cost of poor quality (COPQ) is a concept which has been used by companies for the last fifteen years. All companies, especially those in the manufacturing sector, spend a lot of money on quality.

International financial institutions are institutions operating at an international level, giving loans to governments for large scale projects on condition that they increase the economic growth.