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Incident affecting NotebookLM

Incident began at 2025-09-29 17:55 and ended at 2025-09-29 18:49 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Sep 29, 2025 7:56 PM UTC

Summary:

WorkSpace NotebookLM customers may experience elevated errors for online users

Description:

The issue with Workspace NotebookLM has been mitigated as of Monday, 2025-09-29 11:49 PDT.

Based on preliminary investigation, the root cause of the issue was due to a recent change, which has been rolled back.

Customer Symptoms:

Customers are experiencing elevated "INTERNAL_ERROR" with error code 500s
Sep 29, 2025 7:39 PM UTC

Summary:

NotebookLM customers may experience elevated errors for online users

Description:

Our engineering team has identified the cause of the issue and a mitigation has been put in place. We are currently monitoring and believe we are seeing full recovery.

Customer Symptoms:

Customers are experiencing elevated "INTERNAL_ERROR" with error code 500s
Sep 29, 2025 6:57 PM UTC We're investigating reports of an issue with NotebookLM. We will provide more information shortly.

Some users would observe elevated errors from Gemini for Workspace.