Patent US8185394 - Method for accessing data via voice

WIRELESS
PHONE NETWORK

,1’

10A (TYP)

FIG. 3

l

- '\/62

[64

l l l l l l | l l l l l : - PBXA T : l ‘ I I l E5 \,10B (TYP) : T E 1 T I l I I \/66: : ENTERPRISE I U55 : DATABASE 12 { —'-—~ I E : i I I I _ L/>|~3I?I_|l%)|l;|lgE : OPPORTUNITIES l NETWORK : _ CONTACTS l I -- ACCOUNTS ' I __ 70 I Egg { "— CALENDAR ' E ' 7”” i ' V _— EMPLOYEES ' , 74x__— I I -_ OTHERS ' I 76'\: T E 7s~ l : l

FIG. 4A

Prompt 84
/38 @ Waveform

lg Pron_1pt2 .wav

---->
TELEPHONY
SYSTEM
Please say your 4-digit User ID or ' 14,\,

Analog or Digital PBX INTERFACE
PROMPT
enter it using the keypad" 2

@ Prompt 93
aveform

VOICE RECOGNITION,

F878 87A

“7869 1234" Q-———l 4--' Prompt aveform I 84,93 82 1 5 /\

IN WF 564 / DATA 2 87A’B VERBALIZED "Hello, Welcome to Voice Access. \./8 "Please enter your pass-code" V89

ENTERPRISE DB

I I
I I
I I
I I
I I
: Il LOG
I I IN
I I Voice User Account Data
I 58\ : 20 (User Authentication);
I T DATA MANAGER I Pre-compiled Grammars for
I 26'\ I ® each user (headers for
( OBJECT MANAGER I Contacts, Accounts, and
, 56'” 1'\/24 Employees)
: ENTERPRISE SERVER I
I
I
I

ENTERPRISE DATA SYSTEM :

VOICE ® EJBO APPLICATIONS ‘ A UC 88 ®

CLIENT

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Analog or Digital PBX

"Go to Opportunities"
6 IN WF
/ DATA ;Z87'

j64 —>

Prompt 96 98
/38 @ 0

INTERFACE

I "Would you like to go to

opportunities, contacts, accounts, '

calendar, or employees?"

‘._.._..._..__
Prompt
aveform

96,98 82

94

TELEPHONY ~
VRU STORAGE ~
- 87-

FIG. 4B

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4 Ej Prompt1.wav 83 Q) E Prompt2.wav 95, 97 V I ROMPT ' V 14% VOICE RECOGNITION, ; CLIENT VOICE ©

APPLICATIONS I It

-099 C4) uc 88' (2)

- > VOICE RECOGNITION, VOICE DB SERVER Voice User Account Data PHONEME (USGF Authentication); WAVEFORM DATA; re-compiled Grammars for VOCABULARY; each user (headers for SYNONYMS Contacts, Accounts, and

\/44

Employees)

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"Lookup Stratton" TEX-E-|;OR'\?éDREECH / TTS data ( 10 U170 64 I72 & Prompt TTS data © . 5 [38 Waveforms 192 Waveform [I] '::::>. . TELEPHONY ‘ I90 555 Apalog or DIgItal PBX INTERFACE < H II---—-J <— EADER 194 VERBALIZED // TTS data / VRU STORAGE DATA RETURNED & Prompt 188 Q Prompt1.wav DATA & PROMPT Waveforms , ® Prompt2.wav Ir \ F192 I “There are two employees named I > VOICE RECOGNlTlON,V36 Stratton. Say this one when I reach VOICE CLIENT " 14 the one you want. '\ APPUCATIONS 182 M 188 I TTTTTTTTTTTTTT ‘T2-"I @ HEADER I Opportunities, I 178 Contacts, Accounts I VOICE DB | Calendar, Employee I 174 F ® other Data etC' ' Voice User Account Data V l V 1 20 (User AuIIIenIIcaII0n); 184 W VOICE RECOGNITION,\/Mr 58 \ I Pre-compiled Grammars for @ SERVER -- I each user (headers for @ DATA MANAGER I Contacts, Accounts, and PHONEME 26“ I Employees) WAVEFORM DATA; OBJECT MANAGER VOCABULARY; 56” i"24 SYNONYMS ENTERPRISE SERVER : 186 I I

.__.__.._..___.___.._....._____.____.___|

FIG. 4D

Patents

Method for accessing data via voice