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(12) United States Patent ao) Patent No.: us 6,484,155 Bi

Kiss et al. (45) Date of Patent: Nov. 19,2002

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5,675,724 A 10/1997 Beal et al.

5,778,150 A * 7/1998 Chan et al 706/46

5,809,493 A 9/1998 Ahamed et al.

5,920,848 A * 7/1999 Schutzer et al 705/42

5,937,397 A * 8/1999 Callaghan 706/10

5,970,490 A * 10/1999 Morgenstern 707/10

5,983,200 A * 11/1999 Slotznick 705/26

6,012,152 A * 1/2000 Douik et al 714/26

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OTHER PUBLICATIONS

Zhang et al.; "Intelligent Agents in Network and Service Management". 1996 Global communications conference, Nov. 1996, vol. 3, pp. 1855-1861.*

Nardi et al.; "Collaborative Programmable Intelligent Agents". Communications of the ACM, Mar. 1998, vol. 41, Iss. 3, pp. 96-104.*

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Disclosed is an invention that provides a knowledge management system that supports inquiries of distributed knowledge resources. Those inquiries may be in the form of questions or problem statements presented by a user. Interaction between a user and the knowledge resources is mediated by a collection of cooperative intelligent agents. The cooperative intelligent agents incorporate generalized automated negotiation and distributed inference (i.e., problem-solving) processes. Using those processes in a hierarchical architecture, the invention analyzes input problem statements and organizes the problem statements as sets of tasks. In pursuit of each task, the invention solicits accessible knowledge repositories, represented by knowledge agents, for relevant knowledge, and then analyzes and integrates responses from those knowledge repositories. The invention may then provide the responses to a human user or a using process.

33 Claims, 13 Drawing Sheets

PRESENTATION UYRR

,sy USER Gil /

USER INTERFACE LAYER ... USER AGENT /

META AGENTLAYER

/ 7 / 7

yMETA AGENT / ... /META AGENT /

KNOMEDGE AGENT LAYER

IE / '*'VKNOWLEDGE / /KNOWLEDGE /
_J / AGENT / / AGENT /

KNOWLEDGE M0DLLE LAYER 11J-,

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U.S. PATENT DOCUMENTS

6,049,819 A * 4/2000 Buckle et al 709/202

6,065,039 A * 5/2000 Paciorek 709/202

6,144,989 A * 11/2000 Hodjat et al 709/202

6,182,068 Bl * 1/2001 Culliss 707/5

6,226,666 Bl * 5/2001 Chang et al 709/202

6,243,396 Bl * 6/2001 Somers 370/469

6,255,943 Bl * 7/2001 Lewis et al 340/506

6,263,358 Bl * 7/2001 Lee et al 709/100

6,266,805 Bl * 7/2001 Nwana et al 717/104

6,314,555 Bl * 11/2001 Ndumu et al 706/49

6,338,081 Bl * 1/2002 Furasawa et al 709/202

* cited by examiner

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