A call re-directing system associated with a call center integrates an interface on a computer station at an agent station having a telephone, a CTI-application executing on a processor connected to a telephony switch, and an DSP-controller to operate with Transfer Connect protocols for re-directing...http://www.google.ca/patents/US6320951?utm_source=gb-gplus-sharePatent US6320951 - Transfer-connect telephony services utilizing automated audio systems
