A method, apparatus and computer program product are provided for implementing professional use of instant messaging. A flow of an IM conversation is displayed. Responsive to identifying a user selection to pair a response with a previous request, a user entered response and a user selected previous...http://www.google.ca/patents/US7206813?utm_source=gb-gplus-sharePatent US7206813 - Method, computer program product and apparatus for implementing professional use of instant messaging
