WO2009022344A3 - Method and system for remote diagnostics - Google Patents
Method and system for remote diagnostics Download PDFInfo
- Publication number
- WO2009022344A3 WO2009022344A3 PCT/IL2008/001125 IL2008001125W WO2009022344A3 WO 2009022344 A3 WO2009022344 A3 WO 2009022344A3 IL 2008001125 W IL2008001125 W IL 2008001125W WO 2009022344 A3 WO2009022344 A3 WO 2009022344A3
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- online help
- storing
- diagnostic system
- desk facility
- remote online
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
- G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
- Y02D30/00—Reducing energy consumption in communication networks
- Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks
Abstract
A diagnostic system for computers, including a connector interface for connecting the diagnostic system to a PC, a storage medium for storing executable instructions that boot the PC when the diagnostic system is connected to the connector interface, for storing diagnostic testing program code that scans and tests the PC, and for storing a phone number for a remote online help-desk facility, a modem for communicating wirelessly with the online help-desk facility when the PC is not fully operational, and for enabling the remote online help-desk facility to remotely run the diagnostic testing program code on the PC and view the results, an audio subsystem for enabling voice communication between a user and a representative at the remote online help-desk facility, and a processor for controlling the storage medium, the modem and the audio subsystem. A method is also described and claimed.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US11/893,837 | 2007-08-16 | ||
US11/893,837 US8352802B2 (en) | 2007-08-16 | 2007-08-16 | Method and system for remote diagnostics |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2009022344A2 WO2009022344A2 (en) | 2009-02-19 |
WO2009022344A3 true WO2009022344A3 (en) | 2010-03-04 |
Family
ID=40351267
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/IL2008/001125 WO2009022344A2 (en) | 2007-08-16 | 2008-08-14 | Method and system for remote diagnostics |
Country Status (2)
Country | Link |
---|---|
US (2) | US8352802B2 (en) |
WO (1) | WO2009022344A2 (en) |
Families Citing this family (10)
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US8458521B2 (en) * | 2010-02-15 | 2013-06-04 | Accenture Global Services Limited | Remote technical support employing a configurable executable application |
US8386289B2 (en) * | 2010-02-15 | 2013-02-26 | Accenture Global Services Limited | Multiple simultaneous session support by a remote technician |
US8707086B2 (en) * | 2011-04-21 | 2014-04-22 | Intel Corporation | System recovery using external communication device |
US8792879B2 (en) * | 2011-09-01 | 2014-07-29 | Scott A. Finberg | System and method of performing remote diagnostics on a computing device |
US9495666B2 (en) | 2011-12-15 | 2016-11-15 | Accenture Global Services Limited | End-user portal system for remote technical support |
DK2909726T3 (en) * | 2012-10-18 | 2021-12-06 | Sutherland Global Services Inc | SYSTEM AND METHOD OF REMOTE DIAGNOSIS AND REPAIR OF A COMPUTER DEVICE |
US20150222709A1 (en) * | 2014-02-03 | 2015-08-06 | Updatelogic, Inc. | Facilitating interactive support sessions for an embedded device using a portable device |
US9979427B2 (en) | 2014-09-09 | 2018-05-22 | Ppip Llc | Privacy and security systems and methods of use |
US10108477B2 (en) * | 2015-10-23 | 2018-10-23 | Pervacio Inc. | Mobile device diagnostics |
US11159589B2 (en) * | 2019-08-28 | 2021-10-26 | Visa International Service Association | System, method, and computer program product for task-based teleconference management |
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-
2007
- 2007-08-16 US US11/893,837 patent/US8352802B2/en not_active Expired - Fee Related
-
2008
- 2008-08-14 WO PCT/IL2008/001125 patent/WO2009022344A2/en active Application Filing
-
2012
- 2012-09-13 US US13/612,874 patent/US20130031410A1/en not_active Abandoned
Patent Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20020007237A1 (en) * | 2000-06-14 | 2002-01-17 | Phung Tam A. | Method and system for the diagnosis of vehicles |
US20060195551A1 (en) * | 2000-10-27 | 2006-08-31 | Dowling Eric M | Federated multiprotocol communication |
US20020184385A1 (en) * | 2001-04-24 | 2002-12-05 | Saul Kato | Apparatus and method for communicating information to portable computing devices |
US20040236843A1 (en) * | 2001-11-15 | 2004-11-25 | Robert Wing | Online diagnosing of computer hardware and software |
US20060227517A1 (en) * | 2005-03-29 | 2006-10-12 | Matsushita Electric Industrial Co., Ltd. | Modified connector for improved manufacturing and testing |
Also Published As
Publication number | Publication date |
---|---|
US8352802B2 (en) | 2013-01-08 |
US20130031410A1 (en) | 2013-01-31 |
WO2009022344A2 (en) | 2009-02-19 |
US20090049343A1 (en) | 2009-02-19 |
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