WO2007019543A3 - Method and system for automated and selective determination of call completion services - Google Patents

Method and system for automated and selective determination of call completion services Download PDF

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Publication number
WO2007019543A3
WO2007019543A3 PCT/US2006/031009 US2006031009W WO2007019543A3 WO 2007019543 A3 WO2007019543 A3 WO 2007019543A3 US 2006031009 W US2006031009 W US 2006031009W WO 2007019543 A3 WO2007019543 A3 WO 2007019543A3
Authority
WO
WIPO (PCT)
Prior art keywords
call
call completion
determination
completion service
caller
Prior art date
Application number
PCT/US2006/031009
Other languages
French (fr)
Other versions
WO2007019543A2 (en
Inventor
Oren Tal
Reuven Tal
Original Assignee
On Q Telecom Systems Co Inc
Oren Tal
Reuven Tal
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by On Q Telecom Systems Co Inc, Oren Tal, Reuven Tal filed Critical On Q Telecom Systems Co Inc
Priority to EP06789614A priority Critical patent/EP1913759A4/en
Priority to JP2008526156A priority patent/JP4834096B2/en
Publication of WO2007019543A2 publication Critical patent/WO2007019543A2/en
Publication of WO2007019543A3 publication Critical patent/WO2007019543A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
    • H04M2203/651—Text message transmission triggered by call
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53308—Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party

Abstract

A method and system for providing a call completion service for a call between a caller and a destination over a network. Outgoing and Incoming call profiles, identifying enabled call completion services, are associated with callers and destinations, and are retrieved from a database based on the particular caller and destination. The caller and destination profiles are compared to select the appropriate call completion service for the call. In the absence of retrieving an outgoing call profile and an incoming call profile, a default profile can be generated and associated with the respective party to enable determination of the call completion service. The determination is made, at least in part, on the basis of a common call completion service identified as being enabled in both the OCP and the ICP. Additionally, a hierarchy of call completion services can be further considered in the determination of the call completion service.
PCT/US2006/031009 2005-08-08 2006-08-08 Method and system for automated and selective determination of call completion services WO2007019543A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP06789614A EP1913759A4 (en) 2005-08-08 2006-08-08 Method and system for automated and selective determination of call completion services
JP2008526156A JP4834096B2 (en) 2005-08-08 2006-08-08 Method and system for automated and selective determination of call completion services

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US70624405P 2005-08-08 2005-08-08
US60/706,244 2005-08-08
US11/462,955 2006-08-07
US11/462,955 US7970107B2 (en) 2005-08-08 2006-08-07 Method and system for automated and selective determination of call completion services

Publications (2)

Publication Number Publication Date
WO2007019543A2 WO2007019543A2 (en) 2007-02-15
WO2007019543A3 true WO2007019543A3 (en) 2007-06-07

Family

ID=37728019

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2006/031009 WO2007019543A2 (en) 2005-08-08 2006-08-08 Method and system for automated and selective determination of call completion services

Country Status (4)

Country Link
US (1) US7970107B2 (en)
EP (1) EP1913759A4 (en)
JP (1) JP4834096B2 (en)
WO (1) WO2007019543A2 (en)

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US7349333B2 (en) * 1997-07-30 2008-03-25 At&T Delaware Intellectual Property, Inc. Associated systems and methods for providing data services using idle cell resources
US7970107B2 (en) * 2005-08-08 2011-06-28 On-Q Telecom Systems Co., Inc. Method and system for automated and selective determination of call completion services
US7715535B2 (en) 2005-09-27 2010-05-11 Research In Motion Limited Method and apparatus for line selection in a communication device
US7974398B2 (en) * 2005-11-30 2011-07-05 On-Q Telecom Systems Co., Inc. Virtual personal assistant for handling calls in a communication system
US8401159B2 (en) * 2005-11-30 2013-03-19 On-Q Telecom Systems Co., Inc. Data provision to a virtual personal assistant for handling calls in a communication system
US8041019B2 (en) * 2006-01-12 2011-10-18 Speechcycle, Inc. Methods and apparatus for call back disposition and re-evaluation in interactive voice response based customer care
US8478345B2 (en) * 2007-03-26 2013-07-02 Research In Motion Limited System and method for providing a user interface that facilitates user selection of a communication line for an outgoing call on a mobile device
US8463325B2 (en) 2007-03-26 2013-06-11 Research In Motion Limited System and method for providing calling feature icons in a user interface that facilitates user selection of a communication line for an outgoing call on a mobile device
US7860489B2 (en) * 2007-03-26 2010-12-28 Research In Motion Limited System and method for providing a user interface for managing calls received at a mobile device
US8559984B2 (en) * 2007-12-04 2013-10-15 Kirusa Inc. Call completion
US8032138B2 (en) 2008-01-16 2011-10-04 Research In Motion Limited Devices and methods for placing a call on a selected communication line
US9467557B2 (en) * 2008-02-29 2016-10-11 Blackberry Limited Methods and apparatus for line selection in a communication device
US8185150B2 (en) * 2008-02-29 2012-05-22 Research In Motion Limited Methods and apparatus for line selection in a communication device
US8270983B2 (en) * 2008-02-29 2012-09-18 Research In Motion Limited Methods and apparatus for line selection in a communication device
WO2009136407A2 (en) * 2008-02-29 2009-11-12 Onmobile Global Limited Method and system for giving incomplete calls in a telecommunication network
US8249603B2 (en) 2008-02-29 2012-08-21 Research In Motion Limited Methods and apparatus for line selection in a communication device
US9270800B2 (en) * 2008-03-04 2016-02-23 Blackberry Limited Systems and methods for providing alternate line selection information on a mobile device
US20100205539A1 (en) * 2009-02-12 2010-08-12 Amivox Ehf. Instant messaging and telephony value added services
US8374323B2 (en) * 2010-03-18 2013-02-12 On-Q Telecom Systems Co., Inc. Availability notification system with inter-network capabilities
WO2012124116A1 (en) * 2011-03-17 2012-09-20 富士通株式会社 Call management device, call management method, and program
EP2707964B1 (en) * 2011-05-12 2019-07-10 BlackBerry Limited Methods and device for providing dynamic communication options
US10579947B2 (en) * 2011-07-08 2020-03-03 Avaya Inc. System and method for scheduling based on service completion objectives
US9185227B2 (en) * 2012-12-14 2015-11-10 Kirusa, Inc. Sender driven call completion system
US9313631B2 (en) * 2013-12-19 2016-04-12 Vonage Business Inc. Method and system for intelligent call termination
US10164924B2 (en) * 2015-09-29 2018-12-25 Ringcentral, Inc. Systems, devices and methods for initiating communications based on selected content
CN110719362A (en) * 2019-09-10 2020-01-21 北京百度网讯科技有限公司 Call processing method and device, electronic equipment and storage medium

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Patent Citations (2)

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US20050047563A1 (en) * 2003-08-28 2005-03-03 International Business Machines Corporation Voice mail profiles for dynamic voice mail response

Also Published As

Publication number Publication date
JP4834096B2 (en) 2011-12-07
EP1913759A2 (en) 2008-04-23
WO2007019543A2 (en) 2007-02-15
JP2009516401A (en) 2009-04-16
EP1913759A4 (en) 2010-10-13
US20070047695A1 (en) 2007-03-01
US7970107B2 (en) 2011-06-28

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