WO2003075119A3 - A system and method for traveler interactions management - Google Patents

A system and method for traveler interactions management Download PDF

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Publication number
WO2003075119A3
WO2003075119A3 PCT/IL2003/000186 IL0300186W WO03075119A3 WO 2003075119 A3 WO2003075119 A3 WO 2003075119A3 IL 0300186 W IL0300186 W IL 0300186W WO 03075119 A3 WO03075119 A3 WO 03075119A3
Authority
WO
WIPO (PCT)
Prior art keywords
traveler
interaction
interactions
management
interactions management
Prior art date
Application number
PCT/IL2003/000186
Other languages
French (fr)
Other versions
WO2003075119A2 (en
Inventor
Frederick Mark Manasseh
Omri Ben-Tov
Zion Hadad
Jonathan Moav
Asher Rubel
Original Assignee
Nice Systems Ltd
Frederick Mark Manasseh
Omri Ben-Tov
Zion Hadad
Jonathan Moav
Asher Rubel
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nice Systems Ltd, Frederick Mark Manasseh, Omri Ben-Tov, Zion Hadad, Jonathan Moav, Asher Rubel filed Critical Nice Systems Ltd
Priority to US10/506,368 priority Critical patent/US20050128304A1/en
Priority to AU2003212630A priority patent/AU2003212630A1/en
Publication of WO2003075119A2 publication Critical patent/WO2003075119A2/en
Publication of WO2003075119A3 publication Critical patent/WO2003075119A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Abstract

An apparatus and method for the analysis of a captured interaction associated with a traveler and an agent, the apparatus comprising an at least one first station for capturing an at least one first interaction along a traveler path, an at least one second station for capturing an at least one second interaction along the traveler path and an analysis device for comparing the at least one second interaction with the at least one first interaction.
PCT/IL2003/000186 2002-02-06 2003-03-06 A system and method for traveler interactions management WO2003075119A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
US10/506,368 US20050128304A1 (en) 2002-02-06 2003-03-06 System and method for traveler interactions management
AU2003212630A AU2003212630A1 (en) 2002-03-07 2003-03-06 A system and method for traveler interactions management

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US36230902P 2002-03-07 2002-03-07
US60/362,309 2002-03-07

Publications (2)

Publication Number Publication Date
WO2003075119A2 WO2003075119A2 (en) 2003-09-12
WO2003075119A3 true WO2003075119A3 (en) 2003-12-18

Family

ID=27789151

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IL2003/000186 WO2003075119A2 (en) 2002-02-06 2003-03-06 A system and method for traveler interactions management

Country Status (2)

Country Link
AU (1) AU2003212630A1 (en)
WO (1) WO2003075119A2 (en)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8720775B2 (en) 2005-03-08 2014-05-13 Cubic Corporation Automatic integrated sensing and access control
US7367494B2 (en) 2005-03-08 2008-05-06 Cubic Corporation Automatic integrated sensing and access control
US8205796B2 (en) 2005-03-08 2012-06-26 Cubic Corporation Transit security detection system
US8704660B2 (en) 2009-11-17 2014-04-22 Cubic Corporation Chemical-selective device
HU0500314D0 (en) 2005-03-18 2005-05-30 Fon Telekommunikacios Kft B V Method and device for achieving and checking telephone calls, in particular to penitentiaries, prisons
DE102009060057A1 (en) * 2009-12-22 2011-06-30 Siemens Aktiengesellschaft, 80333 Method for identifying lost or unassignable luggage
GB2491759A (en) 2010-03-01 2012-12-12 Cubic Corp Security polymer threat detection distribution system

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4821118A (en) * 1986-10-09 1989-04-11 Advanced Identification Systems, Inc. Video image system for personal identification
US6097429A (en) * 1997-08-01 2000-08-01 Esco Electronics Corporation Site control unit for video security system
US20010043697A1 (en) * 1998-05-11 2001-11-22 Patrick M. Cox Monitoring of and remote access to call center activity
US6441734B1 (en) * 2000-12-12 2002-08-27 Koninklijke Philips Electronics N.V. Intruder detection through trajectory analysis in monitoring and surveillance systems
US6559769B2 (en) * 2001-10-01 2003-05-06 Eric Anthony Early warning real-time security system
US20030128099A1 (en) * 2001-09-26 2003-07-10 Cockerham John M. System and method for securing a defined perimeter using multi-layered biometric electronic processing

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4821118A (en) * 1986-10-09 1989-04-11 Advanced Identification Systems, Inc. Video image system for personal identification
US6097429A (en) * 1997-08-01 2000-08-01 Esco Electronics Corporation Site control unit for video security system
US20010043697A1 (en) * 1998-05-11 2001-11-22 Patrick M. Cox Monitoring of and remote access to call center activity
US6441734B1 (en) * 2000-12-12 2002-08-27 Koninklijke Philips Electronics N.V. Intruder detection through trajectory analysis in monitoring and surveillance systems
US20030128099A1 (en) * 2001-09-26 2003-07-10 Cockerham John M. System and method for securing a defined perimeter using multi-layered biometric electronic processing
US6559769B2 (en) * 2001-10-01 2003-05-06 Eric Anthony Early warning real-time security system

Also Published As

Publication number Publication date
WO2003075119A2 (en) 2003-09-12
AU2003212630A8 (en) 2003-09-16
AU2003212630A1 (en) 2003-09-16

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