WO2003010623A2 - Remote online consulting system - Google Patents
Remote online consulting system Download PDFInfo
- Publication number
- WO2003010623A2 WO2003010623A2 PCT/US2002/021554 US0221554W WO03010623A2 WO 2003010623 A2 WO2003010623 A2 WO 2003010623A2 US 0221554 W US0221554 W US 0221554W WO 03010623 A2 WO03010623 A2 WO 03010623A2
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- request
- user
- consultant
- client
- consulting
- Prior art date
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Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
Definitions
- the present invention relates to a system and method of providing consulting services for various computer programs and operating systems and more specifically to a system and method of providing remote consulting services via a global communication network.
- the present invention is a system connected to a global computer network that is capable of receiving and processing consulting requests and/or questions regarding computer programs from users registered with the system. The system confirms the submission of the requests and automatically assigns each of the requests to one of a number of individual consultants associated with the system having expertise in the particular area addressed by the request.
- the system facilitates remote communications between the registered user and the consultant, enabling the consultant to provide a solution or answer to the request made by the user through the system.
- the system enables this process to take place completely via the global computer network to which the system is connected.
- the system thereby enables the users to obtain the necessary information regarding the particular request or question without the need for the consultant to be physically present on site with the user.
- Fig. 1 is a schematic view of the system of the present invention and a number of remote terminals connected to the system via a global computer network;
- Fig. 2 is a schematic diagram illustrating the organization and functions provided by the system of Fig. 1;
- Fig. 3 is a flowchart illustrating the registration function of the system of Fig. 2;
- Fig. 4 is a flowchart illustrating the login function of the system of Fig. 2;
- Fig. 5 is a flowchart illustrating the request submission and processing function of the system of Fig. 2;
- Fig. 6 is a flowchart illustrating the client administration function of the system of Fig. 2
- Fig. 7 is a flowchart illustrating the system administration function of the system of Fig. 2;
- Fig. 8 is a flowchart illustrating the help function of the system of Fig. 2; and Fig. 9 is a flowchart illustrating the user profile administration function of the system of Fig. 2.
- Fig. 1 the system of the present invention is illustrated in Fig. 1 generally at 10.
- the system 10 is contained on or loaded onto a computer server 12 that is connected to a global computer network 14.
- the server 12 can be any commercially available server having sufficient processing capability and memory to store all of the required components of the system 10.
- Suitable servers 12 include (model number), manufactured by (manufacturer name) of (manufacturer location).
- the server 12 is connected to the network 14 through a communication link 15 that enables the system 10 to be accessed by remote user or client terminals 16 and remote consultant terminals 18 that are also connected to the network 14 using separate communication links 19.
- the network 14 is a computer service, such as the World Wide Web, that enables respective terminals 16 and 18 to download or receive text and images transmitted from the system 10 through the network 14 for display on the terminals 16 and 18.
- the system 10 in order for a user to access the system 10, the system 10 also includes a home page or portal 20 that comprises the electronic gateway between the network 14 and the functions of the system 10.
- the functions available on the system 10 include a registration function 22, a login function 23, a request submission and processing function 24, a client administration function 26, a system administration function 28, a help function 30 and a user profile administration function 31.
- the portal 20 is accessible by a user or consultant in a conventional manner from a remote terminal 16, 18 through the network 14 and provides general information regarding the various functions 22-31 provided by the system 10.
- the portal 20 also enables a user to access one or more of the functions 22-31 provided by the system 10 depending upon the status of the user or consultant accessing the portal 20.
- the user After accessing the portal 20, in order to access the functions 24, 26, 28 or 31 provided by the system 10, the user must first access and complete either the registration function 22 shown in Fig. 3 or the login function 23 shown in Fig. 4.
- a user when a user selects the registration function 22, the user is directed from the portal 20 to block 32. From block 32, the user accesses a description of the system 10 in block 34 and is provided with various general information regarding the system 10 in block 36. After reviewing the information in block 36, the user is prompted in decision block 38 whether the user has an interest in becoming a registered user of the system 10.
- the system 10 moves to block 40 which directs the user back to the portal 20. However, if the user indicates an interest in becoming a registered user, the system 10 proceeds to decision block 42 and ascertains whether the user is associated with an existing client. This determination can be made in a number of different ways. The preferred method is to prompt the user to indicate whether or not they are associated with an existing client currently registered with the system, such as by entering a client ID number previously provided by the system 10 and stored in a database 43 with other information about the client.
- the system 10 determines that the user is associated with an existing client in block 42, the system 10 then prompts the user in block 44 to enter required registration information about the user in order to obtain a client user ID number and password from the system 10. Before issuing the user an ID number and password in block 46, the system 10 will send an email to the previously identified existing client to notify that client of the issuance of the ID number and password to the user. After sending the message, in block 48 the ID number and password are issued and forwarded to the terminal 16 by the system 10.
- the ID number and password for the particular user are further stored by the system 10 in a database 50 of registered client users so that each time the client user accesses the system 10, when the user submits the issued user ID number and password in the login function 23, the system 10 can verify the ID number and password and enable the client user to enter the system 10. After storing the ID number and password, the user is directed back to the portal 20 in block 40 so that the user can access other functions of the system 10, such as the request submission function 24, if desired.
- the system 10 determines that the user is not an existing client, the system 10 directs the user to block 56 where the user or client is prompted to enter required and optional client/company registration information.
- the information is entered on an electronic form provided by the system 10 and includes, e.g., the business name, business address, telephone and fax numbers, and email address of the client user. If applicable, the user can also supply a list of approved users that are associated with the client.
- the system 10 then takes this information and stores it in the client database 43 to create a record or file on the system 10 for the new client.
- the system 10 moves to block 58.
- the client is provided with an electronic copy of the Terms and Conditions for the use of the system 10 and queried whether the client user will agree to the Terms and Conditions as specified.
- the client indicates whether the Terms and Conditions are acceptable in block 60.
- the system 10 in block 62 then generates an email message that is sent to the system administrator to notify the administrator of the new client and to the new client to provide a record of the decision concerning the Terms and Conditions.
- the system 10 makes an internal notation represented by line 64 in the client information database 43 to contact the client at a later date to obtain a separate agreement to the Terms and Conditions from the client. This allows the client user to propose and obtain modifications to the Terms and Conditions from the system administrator if necessary.
- the system 10 then proceeds to decision block 66 where the client is queried as to whether or not they wish to submit a consulting request. If the client declines to submit a request, the system 10 moves to decision block 67 in order to ascertain whether the registration information supplied in block 56 is valid.
- This determination can be made in a variety of ways. For example, a communication can be sent to the client outside of the system 10, such as via telephone, facsimile or regular mail, in order to verify that the registration information provided to the system 10 at block 56 is accurate. If the information is found to be inaccurate or if no response is received from the client user, the client registration information is determined not to be valid and the system 10 proceeds to block 68 to remove the client information supplied in block 56 from the database 43. Further, if the user is still connected to the system 10, the user is directed to the portal 20 in block 40 so that the user can leave the system 10 or re-enter the registration function 22.
- the system 10 moves to block 69 where the client is issued a client ID number which is saved in the file for the particular client in database 43. From block 69 the client user can proceed to block 40 to access the portal 20 and utilize other functions provided by the system 10, if desired.
- the system proceeds to block 70 where the client is provided with access to the request submission function 24 so that the client can supply the relevant information regarding the consulting request.
- This information required in the request includes, for example, the particular program employed by the client user, including the specific release of that program, the business area or topic that the request pertains to, the question or request, and the priority of the request.
- the system 10 while applicable to consulting services provided for any type of computer program or operating system, was designed specifically for use with the SAP® business networking software system and includes the ability to specify particular versions, modules and sub-modules of this system.
- Information about the client can be input on the form by the user, but also may be automatically retrieved from the database 43 and inserted into the proper fields on the form by the system 10 when the request submission form is initially presented to the user.
- the system 10 proceeds to decision block 67 where the system 10 ascertains whether the new client registration information submitted in block 56 is accurate. If the registration information is found to be valid, the system 10 moves to block 69 where the system 10 issues client ID number to the user as stated previously. Alternatively, if the registration information is determined to be invalid, the system 10 moves to block 68 and deletes the request and the client information from a temporary storage location within the database 43. The system 10 then directs the user back to the portal 20 at block 40 so that the user can exit the system 10 or resubmit the correct registration information using the registration function 22.
- the user can enter the system 10 using the login function 23 illustrated in Fig. 4.
- the login function 23 illustrated in Fig. 4.
- the user is presented with a login screen in block 73.
- the user enters the user ID number and password previously supplied to the user by the system 10.
- a user ID number and password are issued to all users of the system 10, including client users, consultants, client administrators and system administrators. However, the ID numbers for each type of user differ such that the system 10 can identify the type of user based on the specific ID number for the user.
- the ID numbers and passwords for each user are stored in a database of all users 75 located in the system 10. After the user has entered the ID and password, the system 10 proceeds to decision block 76 and ascertains whether the ID number and password supplied by the user are found within the database 75. If not, the system 10 moves to block 72 and directs the user to re-enter the ID number and password or to return to the portal 20. However, if the ID number and password are validated, i.e., found in data base 75, the system 10 moves to block 77 and inquires whether the user wishes to update the profile stored on the system 10 for the user. If the user answers in the affirmative, the system 10 moves to block 78 and directs the user to the user profile administration function 31, which will be described later. If the user does not wish to update the profile, the system 10 moves to block
- the system 10 moves to decision block 80 and determines whether the user is a client administrator based on the ID number supplied by the user. If yes, the system 10 moves to block 80a and directs the user to the client administration function 26. However, if the user is not identified as a client administrator, the system 10 then directs the user to block 80b in order to access the system administration function 28, as the user is then identified as a system administrator.
- the client user may submit a request form to the system 10 utilizing the request submission and processing function 24, schematically illustrated in Fig. 5.
- the system 10 provides the user with an electronic form in block 82 on which the client can enter information regarding the particular request, as described previously with respect to the registration function 22.
- the user When the user receives the form, the user is also queried by the system 10 whether the user is going to attach any documentation to the form in decision block 83. If documents are to be attached, in block 84 the user browses the form and attaches the documentation electronically to the form in the appropriate location on the form.
- the documentation can be attached to the form in a number of ways, such as simply cutting and pasting the documentation to the form or by copying the documentation as an attachment to the form in a conventional manner.
- the system 10 then moves to block 85 in which the user completes the insertion of the detailed information concerning the request on the form and submits the form to the system 10.
- the system 10 When the system 10 receives the completed form, initially the system 10 stores the request in a database of consulting requests 86 on a file for the particular client with whom the client user is associated.
- the system 10 then reviews the form to determine which particular business area, or SAP® module and sub-module, has been identified on the form.
- the business is identified by the selection by the client user of one area from a list of different business areas provided on the request submission form.
- the system 10 then accesses a database of consultants 87 to locate the particular consultant or consultants associated with the selected business area and assigns that consultant to the particular request in block 88.
- the request identifies a particular consultant with whom the client user wishes to work, this is taken into account by the system 10 when assigning a consultant.
- the consultants whose information is contained in the database 87 can include both in-house consultants who provide the consulting services from the location of the system 10, and remote consultants who provide the consulting services from locations other than that of the system 10.
- the particular consultant can be chosen by the system 10 pursuant to one of a number of acceptable methods, such as on a revolving basis, or by designating one of the consultants as an "on- call" consultant who handles all requests concerning a certain business area for a specified period of time.
- the system 10 After assigning the consultant, the system 10 then generates a confirmation email which is sent to the client user, to the consultant and to the system administrator in block 90 confirming the receipt and assignment of the submitted request.
- the consultant receives the email confirmation, the consultant will access the system 10 and review the request in block 92.
- the consultant contacts the user to obtain any further information available regarding the request that is not contained on the form. In doing so, the consultant will ascertain the exact nature of the problem, or "scope out" the problem contained in the request.
- the consultant documents the results of this process and uploads this documentation onto the system 10 in block 96.
- the uploading of this documentation can be performed in any conventional manner, but is preferably performed by electronically copying the documentation to the request file located in database 86.
- the documentation is then stored by the system 10 in the particular file in the database 86 for the client user's request. This enables any person, including a consultant, client or system administrator, or client user having the requisite information, such as the file number, to access the particular file in database 86 on the system 10 and review the uploaded information regarding the particular request submission.
- the consultant decides in decision block 98 whether or not to accept the request. If the consultant feels that he does not have the expertise necessary to fully answer or otherwise competently address the client user's question or consulting request, in decision block 100 the consultant decides whether to assign the request to another consultant. In making this determination, the system administrator reviews the consultant's reasons for declining the request, and if the system administrator believes the request can be handled by another consultant, the system administrator will direct the system 10 back to block 102 to assign another consultant, who again scopes out the request in block 94.
- the system administrator or consultant will decline the request and inform the client user with an email message sent through the system 10.
- the message may also include any alternative possible or suggested individuals or firms who may be able to fulfill the client user's request.
- decision block 98 the consultant determines that he can fulfill the client user's request
- block 106 the consultant uploads to the particular file in the database 86 all of the documentation generated by the consultant regarding the decision to accept the request.
- the system 10 then sends an email message to the consultant and client user verifying the acceptance of the request in block 108.
- Blocks 110 to 113 illustrate the process used by the system 10 to arrive at an answer to the consultant request.
- the consultant begins to develop a solution to the request, i.e., processes the request.
- this documentation is uploaded to the database 86 in block 111 so that it may be reviewed at any time by the client user.
- the system 10 sends an email notification to the client user informing the client user of the additional documentation being uploaded onto the system 10 in block 112.
- the documentation uploaded in block 112 may also include all documentation created throughout the processing of the request in order to form a complete record of the process performed by the consultant, including all of the steps taken by the consultant during the processing of the request.
- the system 10 allows the consultant to decide whether the newly uploaded documentation effectively provides the resolution for the request. If not, the consultant returns to block 110 and continues to process the request. However, if a resolution to the request is provided, the client user accesses the uploaded resolution in block 114 and can implement the solution arrived at by the consultant. Throughout the process in which the consultant is preparing a solution or recommendation for the request, the consultant utilizes an electronic timesheet provided by the system 10. These timesheets are also stored in the particular file in database 86 for the request to document all hours worked by the consultant on the particular request. Thus, the timesheets can be reviewed by the client user or the consultant to determine the exact amount of billable time expended by the consultant at any point throughout the process.
- the system 10 forwards the completed timesheet to the client user as a statement or bill for the consulting services provided to the client user.
- the payment for the consultant services can be paid by conventional means, such as by the submission of a check or money order to the system administrator.
- the payment can be made electronically from a deposit account from which the system administrator is authorized to withdraw funds, or from a credit card whose account number and other relevant information has been provided to the administrator by the client.
- the client user may also select the client administration function 26, shown in Fig. 6, to access a number of subfunctions provided by the system 10 in order to review and change information contained on the system 20 concerning that client.
- the subfunctions provided under the client administration function 26 include the consulting request reporting subfunction 116, the consulting request detail subfunction 118, the add request subfunction 120 and the change client information subfunction 122.
- the consulting request reporting subfunction 116 allows the client or a client administrator to access all requests that have been submitted by all client users associated with the particular client.
- the client administrator can view the requests, by client or user, by category, by status, by consultant, and by priority.
- the client administrator may also change the information in any one of these fields for each request in order to more accurately represent the status of a request at that time. For example, a client administrator may change the priority of a particular request in order to reflect a change in the importance of the request to the client.
- This subfunction 116 also allows a client administrator to review past requests in order to determine if a particular request was addressed previously, in order to avoid the duplication of work that has already been performed.
- the client administrator may also select the consulting request detail subfunction 118. Under this subfunction 118, the client administrator may view each previous or outstanding request submitted by all client users associated with that client and stored in database 86 in detail, including a more extensive description of the request, all of the documents which have been uploaded to the system 10 by the consultant for this request, and a summary of the hours worked on the request by the assigned consultant up to and including that specific date.
- a third subfunction available under the client administration function 26 is the add request subfunction 120.
- This subfunction 120 enables the client administrator to move directly to the request submission and processing function 24 and submit an additional request to the system 10. This subfunction 120 becomes especially applicable if the client administrator, while reviewing past and currently outstanding requests, determines that a separate request that needs to be addressed has not been adequately expressed in any previously submitted request.
- the last subfunction available under the client administration function 26 is the change client information subfunction 122.
- the client administrator for the particular client who oversees all of the activity of individual client users on the client account can monitor and alter the information and authorization provided to client users of that account. More specifically, the client administrator can access the ID numbers and passwords for each authorized user associated with that client and create, change, or deactivate a particular user from the list of authorized users for that client.
- the client administrator can also update the information on the particular client using subfunction 122, such as the registration and billing information for that client user by accessing the client information database 43.
- the fourth function available on the system 10 is the system administration function 28, schematically illustrated in Fig. 7.
- the system administration function 28 enables a system administrator, after accessing the system 10 using a system or master ID number and password, to monitor the overall operation of the system 10.
- the system administration function 28 provides six separate subfunctions for this purpose, namely, a manage notifications subfunction 123, a consulting requests subfunction 124, a manage users subfunction 126, a manage business category and consultant subfunction 128, a view feedback subfunction 130 and a manage lists subfunction 131.
- the manage notification subfunction 123 When a user selects the manage notification subfunction 123, the user gains access to a database of email notifications 124 that contains a master copy of each of the email messages and notifications sent out by the system 10 at various stages throughout the registration and request submission processes.
- the system administrator can alter the language to be used in these email notifications that are sent out to clients, client users, consultants, and to the system administrator in order to reflect any changes in the overall operation of the system 10.
- the system administrator can view all previously submitted requests and all requests currently being processed through the system 10.
- the system administrator can view the requests by company, by contact, by category, by status, by consultant, and by priority, similarly to the subfunction 116 found under the client administration function 26.
- This information can be used by the system administrator for a variety of purposes including, but not limited to, determining the overall effectiveness of the system 10 in processing requests for comparing the system 10 with conventional consulting services, providing a determination of the effectiveness and efficiency of various consultants or groups of consultants registered on the system 10, and ascertaining what clients and client users utilize the system with the greatest frequency. This information can then be used by the system administrator to provide additional information to both current and prospective clients and client users and consultants regarding the performance of the system 10.
- the third subfunction available under the system administration function 28 is the manage users subfunction 126.
- the manage users subfunction 126 enables the system administrator to access a database 127 of all users of the system 10 and add, delete or update the information regarding any user of the system 10 in a manner similar to that done under the change client information subfunction 122.
- This subfunction 126 enables the system administrator to control the information stored on and used by the system 10 for each client, client user and consultant so that the system 10 may run as efficiently as possible.
- the manage business category and consultants subfunction 128, enables the system administrator to access a database of consultants 129 and add, delete or update the information regarding the business areas, e.g., SAP® modules and sub-modules, covered by the system 10 and/or associated with any specific consultant or group of consultants in the database 129, including the business areas to which the consultants are assigned.
- the system administrator can consistently update the information regarding the consultants such that no request submitted by a client user is directed to a consultant no longer associated with the system 10 or to a consultant who is no longer accepting requests in a specified business area.
- the system administrator can also use this subfunction 128 to add or remove business areas from the description of the system 10 to reflect the business areas for which consulting services can be offered through the system 10.
- the fifth subfunction provided under the system administration function 28 is the view feedback subfunction 130.
- the view feedback subfunction 130 enables the system administrator to view comments submitted by client users and consultants regarding the operation and efficiency of the system 10. Based on this feedback, the system administrator can address any questions or problems with the system 10 that are pointed out in the comments made by the client users and consultants.
- the final subfunction available under the system administration function 28 is the manage lists subfunction 131. Under this subfunction, the system administrator has access to a database of textual materials 132 in which are located all of the text documents utilized by the system. These documents include, for example, the Terms and Conditions and the request submission form, specifically the list of business areas or SAP® versions, modules and sub-modules available for selection on the form.
- the help function 30 provides client users and consultants with a feedback subfunction 133, a system information subfunction 134 and a contact subfunction 136 that assist these client users and consultants in the operation of the system 10.
- the feedback subfunction 133 allows a client user or consultant to send questions or comments regarding the operation or effectiveness of the system 10 directly to the system administrator, as described previously with regard to the view feedback subfunction 130.
- the system information subfunction 134 provides a client user with information regarding the system 10, including the overall organization of the system 10, e.g., a site map, and an explanation of each area of the system 10 in order to direct the user to the appropriate or desired area of the system 10.
- the contact subfunction 136 enables a client user to contact the system administrator directly such as, for example, to ask a question regarding sensitive subject matter that cannot be answered using the more general system information subfunction 134, or a question that must be answered prior to the normal response period for the system administrator when utilizing the feedback subfunction 133.
- the final function provided by the system 10 is the user profile administration function 31 schematically illustrated in Fig. 9. When this function is selected, the user gains access to the database 127 of all the users of the system 10. The user may then select the profile stored on the database 127 associated with that particular user and update the profile by submitting an updated version of the profile to the system 10 in block 138 that is to be stored in the database 127.
- the system 10 may also incorporate other features, functions and subfunctions in addition to those already present that enhance the usefulness of the system 10 for registered client users.
- these enhancements may include, but are not limited to: a chat room for facilitating an online real-time discussion between the client user and the consultant; a keyword search engine to search a database of previously submitted questions, issues and requests and the associated answers; electronic processing of payments by client users; a remote consulting engagement tracking system to track system usage by clients and individual client users; client user authentication/login functionality; client user recognition functionality; historical question tracking for each client user; work load monitoring and balancing for consultants; and electronic mailings to prospective clients.
- the system 10 can be implemented on the server 12 utilizing any one of the numerous programming languages compatible with the World Wide Web because the specific programming necessary to implement the specific functions provided by the system 10 correctly is well known in the art.
- the system of the invention may be utilized to provide on-line consulting support for any type of product or process. While that system of the invention has been shown and described with respect to software support, it is understood that the system may also be used to provide consulting support for computer hardware, machinery, equipment, manufacturing processes, etc. In addition, while the system of the invention has been shown and described with respect to a global computer network, i.e., the internet, it is understood that the system of the invention may be employed in connection with any type of computer network, such as an intranet affiliated with a company or other organization.
Abstract
Description
Claims
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU2002355251A AU2002355251A1 (en) | 2001-07-24 | 2002-07-10 | Remote online consulting system |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US91204201A | 2001-07-24 | 2001-07-24 | |
US09/912,042 | 2001-07-24 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2003010623A2 true WO2003010623A2 (en) | 2003-02-06 |
WO2003010623A3 WO2003010623A3 (en) | 2003-11-27 |
Family
ID=25431310
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2002/021554 WO2003010623A2 (en) | 2001-07-24 | 2002-07-10 | Remote online consulting system |
Country Status (2)
Country | Link |
---|---|
AU (1) | AU2002355251A1 (en) |
WO (1) | WO2003010623A2 (en) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1918163A1 (en) | 2006-10-30 | 2008-05-07 | Key Safety Systems, Inc. | Child safety restraint |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5517405A (en) * | 1993-10-14 | 1996-05-14 | Aetna Life And Casualty Company | Expert system for providing interactive assistance in solving problems such as health care management |
US5724580A (en) * | 1995-03-31 | 1998-03-03 | Qmed, Inc. | System and method of generating prognosis and therapy reports for coronary health management |
US5862223A (en) * | 1996-07-24 | 1999-01-19 | Walker Asset Management Limited Partnership | Method and apparatus for a cryptographically-assisted commercial network system designed to facilitate and support expert-based commerce |
US6256613B1 (en) * | 1997-03-14 | 2001-07-03 | Health Resources And Technology Inc. | Medical consultation management system |
-
2002
- 2002-07-10 AU AU2002355251A patent/AU2002355251A1/en not_active Abandoned
- 2002-07-10 WO PCT/US2002/021554 patent/WO2003010623A2/en not_active Application Discontinuation
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5517405A (en) * | 1993-10-14 | 1996-05-14 | Aetna Life And Casualty Company | Expert system for providing interactive assistance in solving problems such as health care management |
US5724580A (en) * | 1995-03-31 | 1998-03-03 | Qmed, Inc. | System and method of generating prognosis and therapy reports for coronary health management |
US5862223A (en) * | 1996-07-24 | 1999-01-19 | Walker Asset Management Limited Partnership | Method and apparatus for a cryptographically-assisted commercial network system designed to facilitate and support expert-based commerce |
US6256613B1 (en) * | 1997-03-14 | 2001-07-03 | Health Resources And Technology Inc. | Medical consultation management system |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1918163A1 (en) | 2006-10-30 | 2008-05-07 | Key Safety Systems, Inc. | Child safety restraint |
Also Published As
Publication number | Publication date |
---|---|
WO2003010623A3 (en) | 2003-11-27 |
AU2002355251A1 (en) | 2003-02-17 |
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