WO2000007332A3 - System and method for routing a call using a communications network - Google Patents

System and method for routing a call using a communications network Download PDF

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Publication number
WO2000007332A3
WO2000007332A3 PCT/US1999/017255 US9917255W WO0007332A3 WO 2000007332 A3 WO2000007332 A3 WO 2000007332A3 US 9917255 W US9917255 W US 9917255W WO 0007332 A3 WO0007332 A3 WO 0007332A3
Authority
WO
WIPO (PCT)
Prior art keywords
services
service
request
mobile unit
routing
Prior art date
Application number
PCT/US1999/017255
Other languages
French (fr)
Other versions
WO2000007332A2 (en
Inventor
William C Kennedy Iii
Dale E Beasley
Terry S Parker
Thomas D Russell
William C Saunders
Original Assignee
Track Communications Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Track Communications Inc filed Critical Track Communications Inc
Priority to AU52434/99A priority Critical patent/AU5243499A/en
Priority to EP99937643A priority patent/EP1101323A2/en
Publication of WO2000007332A2 publication Critical patent/WO2000007332A2/en
Publication of WO2000007332A3 publication Critical patent/WO2000007332A3/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • H04Q3/0029Provisions for intelligent networking
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W76/00Connection management
    • H04W76/10Connection setup
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2207/00Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W4/00Services specially adapted for wireless communication networks; Facilities therefor

Abstract

A communication system includes mobile units (12), a network switching center (14), and service centers (16) to provide a variety of traditional and enhanced services to the mobile units (12). Using a user interface (22), an operator of a mobile unit issues a request for services from one or more service centers (16). The network switching center (14) receives the request for services and, in response, accesses a profile table to select an appropriate service center (16) to establish a communication session with the mobile unit (12). The selected service center (16) provides enhanced services to the mobile unit to satisfy the service request.
PCT/US1999/017255 1998-07-29 1999-07-28 System and method for routing a call using a communications network WO2000007332A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
AU52434/99A AU5243499A (en) 1998-07-29 1999-07-28 System and method for routing a call using a communications network
EP99937643A EP1101323A2 (en) 1998-07-29 1999-07-28 System and method for routing a call using a communications network

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/126,041 1998-07-29
US09/126,041 US6405033B1 (en) 1998-07-29 1998-07-29 System and method for routing a call using a communications network

Publications (2)

Publication Number Publication Date
WO2000007332A2 WO2000007332A2 (en) 2000-02-10
WO2000007332A3 true WO2000007332A3 (en) 2000-09-21

Family

ID=22422687

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1999/017255 WO2000007332A2 (en) 1998-07-29 1999-07-28 System and method for routing a call using a communications network

Country Status (4)

Country Link
US (1) US6405033B1 (en)
EP (1) EP1101323A2 (en)
AU (1) AU5243499A (en)
WO (1) WO2000007332A2 (en)

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