WO1998056133A2 - Systems and methods for internet enabled services - Google Patents
Systems and methods for internet enabled services Download PDFInfo
- Publication number
- WO1998056133A2 WO1998056133A2 PCT/US1998/011865 US9811865W WO9856133A2 WO 1998056133 A2 WO1998056133 A2 WO 1998056133A2 US 9811865 W US9811865 W US 9811865W WO 9856133 A2 WO9856133 A2 WO 9856133A2
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- internet
- user
- call
- control point
- service control
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/40—Network security protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/121—Details of network access arrangements or protocols
- H04M7/122—Details of network access arrangements or protocols where the PSTN/ISDN access is used as an access to networks other than PSTN/ISDN
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
- H04M2203/156—On-line status dependent routing
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Computer Security & Cryptography (AREA)
- General Engineering & Computer Science (AREA)
- Telephonic Communication Services (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
Description
Claims
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA002290545A CA2290545A1 (en) | 1997-06-04 | 1998-06-04 | Systems and methods for internet enabled services |
JP11503062A JP2000513190A (en) | 1997-06-04 | 1998-06-04 | Systems and methods for internet enabled services |
EP98936801A EP0986919A2 (en) | 1997-06-04 | 1998-06-04 | Systems and methods for internet enabled services |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US4859297P | 1997-06-04 | 1997-06-04 | |
US60/048,592 | 1997-06-04 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO1998056133A2 true WO1998056133A2 (en) | 1998-12-10 |
WO1998056133A3 WO1998056133A3 (en) | 1999-04-01 |
Family
ID=21955395
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US1998/011865 WO1998056133A2 (en) | 1997-06-04 | 1998-06-04 | Systems and methods for internet enabled services |
Country Status (4)
Country | Link |
---|---|
EP (1) | EP0986919A2 (en) |
JP (1) | JP2000513190A (en) |
CA (1) | CA2290545A1 (en) |
WO (1) | WO1998056133A2 (en) |
Cited By (21)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2000048381A2 (en) * | 1999-02-08 | 2000-08-17 | Siemens Aktiengesellschaft | Server for controlling a service |
EP1030503A2 (en) * | 1999-02-18 | 2000-08-23 | Lucent Technologies Inc. | PSTN-internet notification services |
JP2001053879A (en) * | 1999-07-09 | 2001-02-23 | Lucent Technol Inc | Telephone calling cad service system into which virtual address number is integrated |
DE19947659A1 (en) * | 1999-10-04 | 2001-04-05 | Alcatel Sa | Method for providing services of the intelligent network for participants of the Internet, as well as network nodes, network gateway, computer program and storage medium therefor |
GB2363543A (en) * | 2000-06-12 | 2001-12-19 | Witchity Dev Ltd | Making voice calls in a data network |
WO2002005534A1 (en) * | 2000-07-12 | 2002-01-17 | Hotsip Ab | Method for providing information to a subscribers terminal |
GB2378347A (en) * | 2001-07-27 | 2003-02-05 | Global Tele Systems Ltd | Handling incoming calls whilst connected to the internet |
EP1290818A1 (en) * | 2000-04-13 | 2003-03-12 | Verizon Laboratories Inc. | System providing integrated services over a computer network |
US6724755B1 (en) | 1997-12-30 | 2004-04-20 | Samsung Electronics Co., Ltd. | Automatic telephone call transfer apparatus in internet connection mode and method of setting and canceling automatic telephone call transfer |
US6819667B1 (en) | 1999-08-05 | 2004-11-16 | Lucent Technologies Inc. | PSTN-internet notification services |
US8971216B2 (en) | 1998-09-11 | 2015-03-03 | Alcatel Lucent | Method for routing transactions between internal and external partners in a communication center |
US9002920B2 (en) | 1998-09-11 | 2015-04-07 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
USRE45583E1 (en) | 1999-12-01 | 2015-06-23 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
USRE45606E1 (en) | 1997-02-10 | 2015-07-07 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
USRE46060E1 (en) | 1997-02-10 | 2016-07-05 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
US9516171B2 (en) | 1997-02-10 | 2016-12-06 | Genesys Telecommunications Laboratories, Inc. | Personal desktop router |
US9553755B2 (en) | 1998-02-17 | 2017-01-24 | Genesys Telecommunications Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
USRE46438E1 (en) | 1999-09-24 | 2017-06-13 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0692901A2 (en) * | 1994-07-01 | 1996-01-17 | AT&T Corp. | Intelligent call waiting |
WO1997020424A1 (en) * | 1995-11-27 | 1997-06-05 | At & T Corp. | Call notification feature for a telephone line connected to the internet |
-
1998
- 1998-06-04 WO PCT/US1998/011865 patent/WO1998056133A2/en not_active Application Discontinuation
- 1998-06-04 CA CA002290545A patent/CA2290545A1/en not_active Abandoned
- 1998-06-04 EP EP98936801A patent/EP0986919A2/en not_active Withdrawn
- 1998-06-04 JP JP11503062A patent/JP2000513190A/en active Pending
Patent Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0692901A2 (en) * | 1994-07-01 | 1996-01-17 | AT&T Corp. | Intelligent call waiting |
WO1997020424A1 (en) * | 1995-11-27 | 1997-06-05 | At & T Corp. | Call notification feature for a telephone line connected to the internet |
Non-Patent Citations (1)
Title |
---|
RABBAGE R ET AL: "INTERNET PHONE- CHANGING THE TELEPHONY PARADIGM?" BT TECHNOLOGY JOURNAL, vol. 15, no. 2, April 1997, pages 145-157, XP000676853 * |
Cited By (32)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
USRE46243E1 (en) | 1997-02-10 | 2016-12-20 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
US9516171B2 (en) | 1997-02-10 | 2016-12-06 | Genesys Telecommunications Laboratories, Inc. | Personal desktop router |
USRE46060E1 (en) | 1997-02-10 | 2016-07-05 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
USRE45606E1 (en) | 1997-02-10 | 2015-07-07 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
USRE46521E1 (en) | 1997-09-30 | 2017-08-22 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
US6724755B1 (en) | 1997-12-30 | 2004-04-20 | Samsung Electronics Co., Ltd. | Automatic telephone call transfer apparatus in internet connection mode and method of setting and canceling automatic telephone call transfer |
US9553755B2 (en) | 1998-02-17 | 2017-01-24 | Genesys Telecommunications Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
USRE46387E1 (en) | 1998-09-11 | 2017-05-02 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
US10218848B2 (en) | 1998-09-11 | 2019-02-26 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US8971216B2 (en) | 1998-09-11 | 2015-03-03 | Alcatel Lucent | Method for routing transactions between internal and external partners in a communication center |
US9002920B2 (en) | 1998-09-11 | 2015-04-07 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US9350808B2 (en) | 1998-09-11 | 2016-05-24 | Alcatel Lucent | Method for routing transactions between internal and external partners in a communication center |
WO2000048381A2 (en) * | 1999-02-08 | 2000-08-17 | Siemens Aktiengesellschaft | Server for controlling a service |
WO2000048381A3 (en) * | 1999-02-08 | 2000-12-28 | Siemens Ag | Server for controlling a service |
EP1030503A2 (en) * | 1999-02-18 | 2000-08-23 | Lucent Technologies Inc. | PSTN-internet notification services |
EP1030503A3 (en) * | 1999-02-18 | 2000-11-15 | Lucent Technologies Inc. | PSTN-internet notification services |
JP2001053879A (en) * | 1999-07-09 | 2001-02-23 | Lucent Technol Inc | Telephone calling cad service system into which virtual address number is integrated |
US6819667B1 (en) | 1999-08-05 | 2004-11-16 | Lucent Technologies Inc. | PSTN-internet notification services |
USRE46438E1 (en) | 1999-09-24 | 2017-06-13 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
USRE46457E1 (en) | 1999-09-24 | 2017-06-27 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
DE19947659A1 (en) * | 1999-10-04 | 2001-04-05 | Alcatel Sa | Method for providing services of the intelligent network for participants of the Internet, as well as network nodes, network gateway, computer program and storage medium therefor |
USRE45583E1 (en) | 1999-12-01 | 2015-06-23 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
EP1290818A4 (en) * | 2000-04-13 | 2005-06-08 | Verizon Lab Inc | System providing integrated services over a computer network |
EP1290818A1 (en) * | 2000-04-13 | 2003-03-12 | Verizon Laboratories Inc. | System providing integrated services over a computer network |
GB2363543A (en) * | 2000-06-12 | 2001-12-19 | Witchity Dev Ltd | Making voice calls in a data network |
WO2002005534A1 (en) * | 2000-07-12 | 2002-01-17 | Hotsip Ab | Method for providing information to a subscribers terminal |
GB2378347A (en) * | 2001-07-27 | 2003-02-05 | Global Tele Systems Ltd | Handling incoming calls whilst connected to the internet |
USRE46538E1 (en) | 2002-10-10 | 2017-09-05 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
US9854006B2 (en) | 2005-12-22 | 2017-12-26 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
Also Published As
Publication number | Publication date |
---|---|
JP2000513190A (en) | 2000-10-03 |
EP0986919A2 (en) | 2000-03-22 |
WO1998056133A3 (en) | 1999-04-01 |
CA2290545A1 (en) | 1998-12-10 |
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