WO1998021867A1 - Method for identifying a caller especially in a private branch telephone exchange - Google Patents

Method for identifying a caller especially in a private branch telephone exchange Download PDF

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Publication number
WO1998021867A1
WO1998021867A1 PCT/DE1997/002593 DE9702593W WO9821867A1 WO 1998021867 A1 WO1998021867 A1 WO 1998021867A1 DE 9702593 W DE9702593 W DE 9702593W WO 9821867 A1 WO9821867 A1 WO 9821867A1
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WO
WIPO (PCT)
Prior art keywords
transmitted
private branch
identification feature
evaluation unit
call number
Prior art date
Application number
PCT/DE1997/002593
Other languages
German (de)
French (fr)
Inventor
Jörg Halfmann
Original Assignee
Robert Bosch Gmbh
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Robert Bosch Gmbh filed Critical Robert Bosch Gmbh
Publication of WO1998021867A1 publication Critical patent/WO1998021867A1/en

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435—Details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575—Means for retrieving and displaying personal data about calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13091—CLI, identification of calling line
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13096—Digital apparatus individually associated with a subscriber line, digital line circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176—Common channel signaling, CCS7
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209—ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX

Definitions

  • Data identifying a caller is transmitted in the form of the call number in the ISDN communication network. From DE 39 02 636 AI it is known to transmit information associated with the caller to control or query stations. The characteristic data are passed on to a data processing system which is connected to the communication switching system in order to provide additional data relating to the caller at the operating and interrogation stations.
  • identification features of the caller in the display of the selected subscriber eg. B. its name and / or address can be displayed without a subscriber set having to have special evaluation devices for evaluating individual data or having to have a special data communication device which, for example, connects it to a data server or a database with a common one Enable database.
  • the determined name of the opposite party is shown directly on the display of the subscriber set.
  • An external additional device for displaying the identification times, e.g. B. on the screen of a personal computer is not required.
  • the identification features of all participants for. B. all customer ISDN numbers are stored.
  • the D channels provided in any case in any case in the ISDN network are suitable as communication paths for the transmission of the identification features from the central evaluation unit to the subscribers; d. H. there is no need for additional transmission capacities or interface changes for the participants.
  • the identification features are only transmitted from the telephone network by the central evaluation device in the direction of the subscribers connected to the private branch exchange.
  • confidential identification features in the area of the private branch exchange can also be assigned and transmitted to these subscribers without these identification features being accessible via the public telephone network.
  • This security would not exist if the additional identification features were called up via data servers that are connected via the public telephone network.
  • the method according to the invention is particularly suitable for use in legitimate areas such as banks or hospitals.
  • FIG. 1 shows an overview picture for caller identification in a private branch exchange
  • FIG. 2 is a flowchart for the method according to the invention.
  • the switching device for executing the method consists of a PABX (private automatic branch exchange) private branch exchange with connected subscribers - call stations TE.
  • a central evaluation unit ZA here in the form of a PC, is also connected to this PABX private branch exchange.
  • the call number of a calling subscriber TE1 as an OAD origination address) to the called subscriber TE2 is transmitted via the D-ISDN channel independently of the speech path (ISDN standard).
  • ISDN standard the speech path
  • a possibility of transmitting the call number of the calling subscriber to the called subscriber must be set up.
  • Such a transmission can then of course also take place via the speech path itself, e.g. B. via an inband channel, which is used for signaling purposes.
  • this OAD is evaluated in the central evaluation unit ZA to determine whether there is an identification feature previously defined and stored in a database for this OAD.
  • Such an identification feature can e.g. B. the name of the opposite party or a note whether the opposite party is already a customer - then the identification feature can consist of a customer number, for example.
  • the identification feature can contain, for example, an identifier as to whether the opposite party to certain transactions, e.g. B in securities trading.
  • Several such features can also be combined in the identification feature, e.g. B. Name and address of the opposite party.
  • the D channel of the ISDN network is advantageously suitable for transmitting the identification feature, in particular together with the call number OAD, to the called subscriber, since no additional installations or interface changes are necessary for this.
  • the transmitted identification feature is shown on the display D2 of the called subscriber, in particular together with the likewise transmitted call number OAD of the calling subscriber TE1.
  • the central evaluation unit ZA is advantageously connected to the private branch exchange via a standardized CSTA interface or via a proprietary interface.
  • the supplied telephone numbers OAD of all lines belonging to the PABX private branch exchange can be transmitted to the database of the central evaluation unit ZA for evaluation.
  • the identification feature can be assigned to the line in use and signaled in the line keys of operator stations.

Abstract

The call number of a calling subscriber (TE1) is transferred to a central evaluation unit (ZA) in order to identify the caller, especially in a private branch telephone exchange. Allocation to a stored identification characteristic occurs therein. The allocated identification characteristic is transmitted to the called subscriber (TE2) and is displayed. According to the invention a specific user terminal is not required to evaluate and identify remote stations. Also, user terminals do not need to be fitted for data communication.

Description

Verfahren zu Anruferidentifizierung insbesondere in einer TelefonnebenstellenanlageMethod for caller identification, in particular in a private branch exchange
Stand der TechnikState of the art
Im ISDN-Kommunikationsnetz werden einen Anrufer kennzeichnende Daten in Form der Rufnummer übertragen. Aus der DE 39 02 636 AI ist es bekannt eine dem Anrufer zugeordnete Information zu Bedien- oder Abfrageplätzen zu übertragen. Die kennzeichnenden Daten werden an eine Datenverarbeitungs- anläge, die an die Kommunikations-Vermittlungsanlage angeschlossen ist, weitergegeben, um zusätzliche den Anrufer betreffende Daten an den Bedien- und Abfrageplätzen bereitzustellen.Data identifying a caller is transmitted in the form of the call number in the ISDN communication network. From DE 39 02 636 AI it is known to transmit information associated with the caller to control or query stations. The characteristic data are passed on to a data processing system which is connected to the communication switching system in order to provide additional data relating to the caller at the operating and interrogation stations.
Vorteile der ErfindungAdvantages of the invention
Durch die Maßnahmen nach dem Patentanspruch 1 können Identifizierungsmerkmale des Anrufers im Display des angewählten Teilnehmers, z. B. dessen Namen und /oder Adresse eingeblen- det werden, ohne daß ein Teilnehmerapparat besondere Auswer- teeinrichtungen zur Auswertung individueller Daten aufweisen muß oder über eine besondere Datenkommunikationseinrichtung verfügen muß, die ihm beispielsweise eine Verbindung zu einem Datenserver bzw. einer Datenbank mit einem gemeinsamen Datenbestand ermöglichen. Der ermittelte Name des Gegenteilnehmers steht direkt im Display des Teilnehmerapparates . Ein externes Zusatzgerät zur Anzeige des Identifizierungsmerk- mals, z. B. über den Bildschirm eines Personal Computers, ist nicht erforderlich.Through the measures according to claim 1, identification features of the caller in the display of the selected subscriber, eg. B. its name and / or address can be displayed without a subscriber set having to have special evaluation devices for evaluating individual data or having to have a special data communication device which, for example, connects it to a data server or a database with a common one Enable database. The determined name of the opposite party is shown directly on the display of the subscriber set. An external additional device for displaying the identification times, e.g. B. on the screen of a personal computer is not required.
Für eine Vielzahl von Teilnehmern ist bei der Erfindung nur eine Auswerteeinrichtung notwendig in der die Identifikationsmerkmale aller Beteiligten, z. B. alle Kunden-ISDN- Rufnummern gespeichert sind. Als Kommunikationswege für die Übertragung der Identifikationsmerkmale von der zentralen Auswerteeinheit zu den Teilnehmern eignen sich die insbeson- dere im ISDN-Netz sowieso vorgesehenen D-Kanäle; d. h. es müssen keine zusätzlichen Übertragungskapazitäten vorgehalten oder Schnittstellenänderungen bei den Teilnehmern vorgenommen werden.For a large number of participants, only one evaluation device is necessary in the invention in which the identification features of all participants, for. B. all customer ISDN numbers are stored. The D channels provided in any case in any case in the ISDN network are suitable as communication paths for the transmission of the identification features from the central evaluation unit to the subscribers; d. H. there is no need for additional transmission capacities or interface changes for the participants.
Es ist auf einfache Weise möglich die Identifikationsmerkmale den belegten Leitungen zuzuordnen und beispielsweise in den Leitungstasten von Vermittlungsplätzen einer Nebenstellenanlage zu signalisieren.It is possible in a simple manner to assign the identification features to the lines used and to signal them, for example, in the line keys of switching centers of a private branch exchange.
Bei Anbindung einer Nebenstellenanlage an das öffentlicheWhen connecting a private branch exchange to the public
Telefonnetz erfolgt die Übertragung der Identifikationsmerkmale bei der Erfindung nur von der zentralen Auswerteeinrichtung in Richtung der an die Nebenstellenanlage angeschlossenen Teilnehmer. Somit können auch vertrauliche Iden- tifikationsmerkmale im Bereich der Nebenstellenanlage zugeordnet und an diese Teilnehmer übertragen werden, ohne daß diese Identifikationsmerkmale über das öffentliche Telefonnetz zugänglich sind. Diese Sicherheit wäre bei Abruf der weiteren Identifikationsmerkmale über Datenserver, die über das öffentliche Telefonnetz angebunden sind, nicht gegeben. Aus letzterem Grund eignet sich das Verfahren nach der Erfindung insbesondere für die Anwendung in Vertrauensschutz- bereichen wie Banken oder Krankenhäusern. ZeichnungenIn the present invention, the identification features are only transmitted from the telephone network by the central evaluation device in the direction of the subscribers connected to the private branch exchange. In this way, confidential identification features in the area of the private branch exchange can also be assigned and transmitted to these subscribers without these identification features being accessible via the public telephone network. This security would not exist if the additional identification features were called up via data servers that are connected via the public telephone network. For the latter reason, the method according to the invention is particularly suitable for use in legitimate areas such as banks or hospitals. drawings
Anhand der Zeichnungen werden Ausführungsbeispiele der Erfindung näher erläutert. Es zeigen Figur 1 ein Übersichtsbild für eine Anruferidentifizierung in einer Telefonnebenstellenanlage,Exemplary embodiments of the invention are explained in more detail with reference to the drawings. FIG. 1 shows an overview picture for caller identification in a private branch exchange,
Figur 2 ein Ablaufdiagramm für das Verfahren nach der Erfindung.Figure 2 is a flowchart for the method according to the invention.
Beschreibung von AusführungsbeispielenDescription of exemplary embodiments
Wie in Figur 1 dargestellt ist, besteht die Vermittlungseinrichtung zur Ausführung der Verfahrens aus einer Telefonnebenstellenanlage PABX (Private Automatic Branch Exchange) mit angeschlossenen Teilnehmern - Sprechstellen TE. An diese Nebenstellenanlage PABX ist außerdem eine zentrale Auswerteeinheit ZA, hier in Form eines PC, angeschlossen. Die An- kopplung der Nebenstellenanlage an andere Netze, z. B. das öffentliche Telefonnetz PSN, erfolgt über die Leitungen Ll... bis Ln.As shown in FIG. 1, the switching device for executing the method consists of a PABX (private automatic branch exchange) private branch exchange with connected subscribers - call stations TE. A central evaluation unit ZA, here in the form of a PC, is also connected to this PABX private branch exchange. The connection of the private branch exchange to other networks, e.g. B. the public telephone network PSN, takes place over the lines Ll ... to Ln.
Für die folgende Betrachtungsweise sei angenommen, daß die Rufnummer eines rufenden Teilnehmers TEl als OAD Origination Address) zum gerufenen Teilnehmer TE2 über den D-ISDN-Kanal unabhängig vom Sprechweg übertragen wird (ISDN-Standard) . Bei Ausführung der Erfindung außerhalb des ISDN-Standards muß eine Übertragungsmöglichkeit der Rufnummer des rufenden Teilnehmers zum gerufenen Teilnehmer eingerichtet werden. Eine solche Übertragung kann dann natürlich auch über den Sprechweg selbst erfolgen, z. B. über einen Inband-Kanal, der zu Signalisierungszwecken dient. Wenn die Rufnummer OAD eines rufenden Teilnehmers TEl zum gerufenen Teilnehmer TE2 übertragen wird, erfolgt eine Auswertung dieser OAD in der zentralen Auswerteeinheit ZA daraufhin, ob zu dieser OAD dort ein zuvor in einer Datenbank festgelegtes und gespeichertes Identifikationsmerkmal vorliegt. Ein solches Identifikationsmerkmal kann z. B. der Name des Gegenteilnehmers sein oder ein Vermerk, ob der Gegenteilnehmer bereits Kunde ist - dann kann beispielsweise das Identifikationsmerkmal aus einer Kundennummer bestehen. Für die Anwendung im Bankbereich kann das Identifikationsmerkmal beispielsweise eine Kennung enthalten, ob der Gegenteilnehmer zu bestimmten Transaktionen, z . B im Wertpapierhandel, berechtigt ist. Es können auch mehrere solcher Merkmale in dem Identifikationsmerkmal zusammengefaßt sein, z. B. Name und Adresse des Gegenteilnehmers. Sobald die Zuordnung des Identifikationsmerkmals zur Rufnummer OAD des rufendenden Teilnehmers durch die zentrale Auswerteeinheit ZA ausgeführt ist, erfolgt die Ausgabe dieser Daten an die entsprechende Teilnehmerleitung des gerufenen Teilnehmers. Für die Über- tragung des Identifikationsmerkmals insbesondere zusammen mit der Rufnummer OAD zum gerufenen Teilnehmer eignet sich vorteilhaft der D-Kanal des ISDN-Netzes, da hierfür keine Zusatzinstallationen oder Schnittstellenänderungen notwendig sind. Das übertragene Identifikationsmerkmal wird im Display D2 des gerufenen Teilnehmers zur Anzeige gebracht, insbesondere zusammen mit der ebenfalls übertragenen Rufnummer OAD des rufenden Teilnehmers TEl.For the following approach, it is assumed that the call number of a calling subscriber TE1 as an OAD origination address) to the called subscriber TE2 is transmitted via the D-ISDN channel independently of the speech path (ISDN standard). When carrying out the invention outside of the ISDN standard, a possibility of transmitting the call number of the calling subscriber to the called subscriber must be set up. Such a transmission can then of course also take place via the speech path itself, e.g. B. via an inband channel, which is used for signaling purposes. When the calling number OAD of a calling subscriber TE1 is transmitted to the called subscriber TE2, this OAD is evaluated in the central evaluation unit ZA to determine whether there is an identification feature previously defined and stored in a database for this OAD. Such an identification feature can e.g. B. the name of the opposite party or a note whether the opposite party is already a customer - then the identification feature can consist of a customer number, for example. For use in the banking sector, the identification feature can contain, for example, an identifier as to whether the opposite party to certain transactions, e.g. B in securities trading. Several such features can also be combined in the identification feature, e.g. B. Name and address of the opposite party. As soon as the identification feature has been assigned to the calling subscriber's number OAD by the central evaluation unit ZA, this data is output to the corresponding subscriber line of the called subscriber. The D channel of the ISDN network is advantageously suitable for transmitting the identification feature, in particular together with the call number OAD, to the called subscriber, since no additional installations or interface changes are necessary for this. The transmitted identification feature is shown on the display D2 of the called subscriber, in particular together with the likewise transmitted call number OAD of the calling subscriber TE1.
Die Anbindung der zentralen Auswerteeinheit ZA an die Neben- Stellenanlage erfolgt vorteilhafterweise über eine genormte CSTA-Schnittstelle oder über eine proprietäre Schnittstelle. Die mitgelieferten Rufnummern OAD sämtlicher zur Nebenstellenanlage PABX gehörenden Leitungen können zur Auswertung an die Datenbank der zentralen Auswerteeinheit ZA übermittelt werden. Zusätzlich zur Übertragung des Identifikationsmerk- mals an den gerufenen Teilnehmer kann das Identifikations- merkmal der belegten Leitung zugeordnet werden und in den Leitungstasten von Vermittlungsplätzen signalisiert werden. The central evaluation unit ZA is advantageously connected to the private branch exchange via a standardized CSTA interface or via a proprietary interface. The supplied telephone numbers OAD of all lines belonging to the PABX private branch exchange can be transmitted to the database of the central evaluation unit ZA for evaluation. In addition to the transmission of the identification Once on the called subscriber, the identification feature can be assigned to the line in use and signaled in the line keys of operator stations.

Claims

Ansprüche Expectations
1. Verfahren zur Anruferidentifizierung insbesondere in einer Telefonnebenstellenanlage mit folgenden Schritten:1. Method for identifying callers, in particular in a telephone private branch exchange, with the following steps:
- Die Rufnummer (OAD) eines rufenden Teilnehmers (TEl) wird zu einer zentralen Auswerteeinheit (ZA) übertragen, - In der zentralen Auswerteeinheit (ZA) erfolgt aufgrund dieser Rufnummer eine Zuordnung zu mindestens einem zu dieser Rufnummer dort gespeicherten Identifikationsmerkmal, z. B. dem Namen des rufenden Teilnehmers (TEl),- The call number (OAD) of a calling subscriber (TEl) is transmitted to a central evaluation unit (ZA). - In the central evaluation unit (ZA), this call number is used to assign it to at least one identification feature stored there for this call number, e.g. B. the name of the calling subscriber (TEl),
- Das zugeordnete Identifikationsmerkmal wird insbesondere über einen vom Sprechweg unabhängigen Weg (D-ISDN) zum gerufenen Teilnehmer (TE2) übertragen und dort zur Anzeige gebracht .- The assigned identification feature is transmitted in particular via a path that is independent of the speech path (D-ISDN) to the called subscriber (TE2) and displayed there.
2. Verfahren nach Anspruch 1, dadurch gekennzeichnet daß zur Übertragung des Identifikationsmerkmals der D-Kanal des2. The method according to claim 1, characterized in that for the transmission of the identification feature of the D channel of
ISDN-Netzes verwendet wird.ISDN network is used.
3. Verfahren nach Anspruch 1 oder 2, dadurch gekennzeichnet, daß das Identifikationsmerkmal im Display des gerufenen Teilnehmerapparates insbesondere zusammen mit der ebenfalls übertragenen Rufnummer des rufenden Teilnehmers (TEl) zur Anzeige gebracht wir. / J3. The method according to claim 1 or 2, characterized in that the identification feature in the display of the called subscriber set, in particular together with the likewise transmitted call number of the calling subscriber (TEl), is displayed. / J
4. Verfahren nach einem der Ansprüche 1 bis 4, dadurch gekennzeichnet, daß das Identifikationsmerkmal zusammen mit der „Origination Address (OAD) " des ISDN-Netzes zum gerufenen Teilnehmer (TE2) übertragen wird.4. The method according to any one of claims 1 to 4, characterized in that the identification feature together with the "origination address (OAD)" of the ISDN network is transmitted to the called subscriber (TE2).
5. Verfahren nach einem der Ansprüche 1 bis 4 zur Verwendung in einer Telefonnebenstellenanlage (PABX) , dadurch gekennzeichnet, daß die Rufnummern / Origination Address aller zur Telefonnebenstellenanlage gehörenden Leitungen an die zen- trale Auswerteeinheit (ZA) übermittelt werden und dort mit den Identifizierungsmerkmalen verknüpft werden.5. The method according to any one of claims 1 to 4 for use in a private branch exchange (PABX), characterized in that the call numbers / origination address of all lines belonging to the private branch exchange are transmitted to the central evaluation unit (ZA) and linked there with the identification features become.
6. Verfahren nach Anspruch 5, dadurch gekennzeichnet, daß die Identifizierungsmerkmale den belegten Leitungen zugeord- net werden und in den Leitungstasten von Vermittlungsplätzen signalisiert werden.6. The method according to claim 5, characterized in that the identification features are assigned to the busy lines and are signaled in the line keys of operator stations.
7. Verfahren nach einem der Ansprüche 1 bis 6, dadurch gekennzeichnet, daß die zentrale Auswerteeinheit (ZA) einen Personal-Computer umfaßt und die Zuordnung der Rufnummern / Origination Address zu dem jeweiligen Identifikationsmerkmal über eine Datenbank des Personal-Computers vorgenommen wird. 7. The method according to any one of claims 1 to 6, characterized in that the central evaluation unit (ZA) comprises a personal computer and the assignment of the numbers / origination address to the respective identification feature is carried out via a database of the personal computer.
PCT/DE1997/002593 1996-11-12 1997-11-07 Method for identifying a caller especially in a private branch telephone exchange WO1998021867A1 (en)

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Application Number Priority Date Filing Date Title
DE1996146625 DE19646625A1 (en) 1996-11-12 1996-11-12 Method for identifying callers, particularly in a private branch exchange
DE19646625.3 1996-11-12

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DE10027659A1 (en) * 2000-06-03 2001-12-06 Tenovis Gmbh & Co Kg Method for generating a telephone book in a telephone device

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DE3902636A1 (en) * 1989-01-30 1990-08-02 Telefonbau & Normalzeit Gmbh METHOD FOR PRESENTING CALLER DATA IN A COMMUNICATION SWITCHING SYSTEM
JPH02271757A (en) * 1989-04-12 1990-11-06 Nec Corp Caller information display system
EP0464610A2 (en) * 1990-07-06 1992-01-08 Siemens Aktiengesellschaft Method for generating an information for the called subscriber in a communication system, especially a private telecommunication system
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