US20100042542A1

US20100042542A1 - System and method for retail on-line account opening

Info

Publication number: US20100042542A1
Application number: US12/540,179
Authority: US
Inventors: Teresa Rose; Patricia Kinney; Barbara Whorf; Paal Kaperdal; Douglas Joel Zickafoose
Original assignee: Branch Banking and Trust Co
Current assignee: Truist Bank
Priority date: 2008-08-12
Filing date: 2009-08-12
Publication date: 2010-02-18
Also published as: US20180075528A1; US20150332392A1; US20170069023A1; US20100042520A1; US8612339B2; US20160125531A1; US20100042533A1; US20200074545A1; US20190026827A1; US10657590B2

Abstract

A system and method for a retail customer interfacing with a financial institution through a computer network is presented. The method includes a verification of customer-provided information with a pre-existing client identification profile for the customer, a determination of the customer's credit score using a set of predetermined criteria, and presenting a set of account options based at least in part on the verification of the customer-provided information and the customer's credit score. Additional customer-provided information may be received and verified and used to enroll the customer in one or more programs offered by the financial institution at a predefined level based at least on one or more predetermined factors.

Description

RELATED AND CO-PENDING APPLICATIONS

This application claims priority to the following co-pending provisional applications, the entirety of each is hereby incorporated herein by reference in its entirety: “System and Method for Business Online Account Opening”, Ser. No. 61/088,267 filed 12 Aug. 2008; “System and Method for Retail Online Account”, Ser. No. 61/088,229 filed 12 Aug. 2008; and “System and Method for an Electronic Lending System”, Ser. No. 61/088,239 filed 12 Aug. 2008. Additionally, this application hereby incorporates herein by reference, in their entirety, each of the following concurrently-filed applications: “System and Method for Business Online Account Opening”, Ser. No. ______ filed 12 Aug. 2009; and “System and Method for an Electronic Lending System”, Ser. No. ______ filed 12 Aug. 2009.

BACKGROUND

Increasingly the public is going on-line for a variety of transactions and information. More than 30% of the population has personal computers and modems. Furthermore, over 60% of people with bank accounts have personal computers and modems. At the same time the number of people subscribing and using on-line services is greater than 40 million, and this number is growing at an exponential rate.
As the public uses computers with a greater frequency, more financial transactions are being automated and performed via computer. There is good motivation to bank on-line. On-line banking provides convenience, safety, cost savings, and potentially new types of services not readily or conveniently available via in-person banking. Such potentially new services include access to superior up-to-the minute information, on-line investment clubs, information filters, and search agents.
With the increase in the number of financial transactions performed on-line, the convenience and cost-savings of banking on-line also increases. Additionally new and more powerful methods are being developed for protecting the security of financial transactions performed on-line. The result is that convenience, cost savings and enhanced security have combined to make on-line financial services more useful and effective, thereby driving the development of newer and more integrated services. More sophisticated financial systems that offer greater integration and a high degree of user control enable on-line users to synthesize, monitor, and analyze a wide array of financial transactions and personal financial data.
Currently, methods exist for users to perform a variety of on-line financial transactions. These methods, however, fail to offer on-line account opening including qualification verifications. For example, users may bank on-line, thereby enabling performance of transactions, such as transfers from one account to another, but must already have the established account in the financial institution.
In view of the increase of electronic commerce in the market place the present subject matter discloses a unique on-line account opening method. The disclosed subject matter enables a stream-lined entry to an on-line banking presence.
A method is needed in which retail customers may establish an on-line account, be enrolled in financial offerings as a result of qualification and verification of the qualification based on a set of criteria.
In order to obviate the deficiencies of the prior art, the present disclosure presents a novel method for interfacing with a financial institution using a computer interface. In the method, a customer request is received from a customer that has reached a predetermined webpage of the financial institution using a computer network. A first content is presented to the customer, and a first input is received from the customer. A first set of information is received from the customer and presented back to the customer for review.
In the method, a second set of information is further received from the customer, the second set of information including the first set of information and any modification to the first set of information made by the customer upon their review. The terms and conditions are presented to the customer and an application is received from the customer. The second set of information is also verified.
In the method, the customer's credit score is determined using a first set of predetermined criteria and a set of account options is presented to the customer, the account options presented being based at least in part on the verification of the second set of information and the customer's credit score. A second input is received from the customer; the second input is verified and it is determined if the customer is to be enrolled for a debit card or Automatic Teller Machine (ATM) Card. The customer is processed for debit card or ATM card enrollment at a predefined level based at least on one or more predetermined factors.
Also in the method, it is determined if the customer is to be enrolled in a on-line banking program. If the customer is approved, the account numbers at the financial institution are reserved. The customer is then presented via a communication from the financial institution with information related to the customer's approved products accounts and/or enrollments.
Another method is also presented for interfacing with a financial institution using a computer interface. The method includes receiving an interface request from the customer having reached a webpage of the financial institution, presenting a group of products to the customer where the products are a function of the access path used by the customer. A choice is received from the customer along with a first set of identification information. The method further includes a review of the first set of identification information and if not verified, a request for a second set of identification information is made. If the customer identification information is verified, a predetermined client identification profile (CIP) is evaluated.
If the evaluation of the CIP is acceptable, the customer's personal information is displayed for the customer and a determination of whether a co-applicant is associated with the customer and, if so, co-applicant identification information is collected and verified. If the evaluation of the CIP is not acceptable a third set of customer identification information is further requested.
Also in the method, if the second or third set of customer identification information is required and received, determining from the information if the customer is located within an operating areas of the financial institution and, if not, obtaining a secondary residence location from the customer, a determination is also made of whether there is a co-applicant associated with the customer, if so, a set of co-applicant identification information is collected and verified. Terms and conditions of the selected products are presented to the customer and an application is received from the customer for the chosen product or products.
These and many other objects and advantages of the present invention will be readily apparent to one skilled in the art to which the invention pertains from a perusal of the claims, the appended drawings, and the following detailed description of the preferred embodiments.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1A is a flow chart of an embodiment of the disclosed subject matter.

FIG. 1B is a flow chart of additional subject matter discloses as complementary with the embodiment in FIG. 1A.

FIG. 2 is a flow chart of another embodiment of the disclosed subject matter.

FIG. 3 is a flow chart representing a verification process based on the evaluation outcome of a customer's CIP according to an embodiment of the disclosed subject matter.

FIG. 4 is a flow chart representing additional subject matter disclosed as complementary with the embodiment in FIG. 2.

FIG. 5 is a flow chart representing the yet additional subject matter disclosed as complementary with the embodiment in FIG. 2.

FIG. 6 is a flow chart representing further subject matter disclosed as complementary with the embodiment in FIG. 5.

FIG. 7 is a flow chart representing further subject matter disclosed as complementary with the embodiment in FIG. 5.

FIG. 8 is a representative chart of customer correspondences from the financial institution and associated triggers.

DETAILED DESCRIPTION

FIG. 1 illustrates a process in which a customer may open an on-line retail account via a computer network, e.g., the Internet, by accessing and exchanging information using the website of a financial institution. The customer enters the system by accessing or being directed to the institutions' website (webpage) as shown in Block 101. In either event, a request for the website is received by the financial institution's server or proxy server. The customer is presented a list of products such as a checking account, savings account, an on-line only savings account or brokerage account or any of a number of financial products offered by the institution. These financial products may also include a deposit account, which may be in the form of a certificate of deposit, individual retirement account, retirement account, a 401(k) account, tax-deferred college savings account or combination thereof. The selection of products presented to the customer may also be a function of path used by the customer to arrive at the website. For example, if the customer accessed the website via a hyperlink on another site directed to retirement, only the retirement accounts may be presented, or the entire scope of products is presented but the retirement accounts may be highlighted. In this manner, the most relevant products based on the customer's path may be brought to the customer's attention.
Following FIG. 1, the customer may then select a product from the products presented as shown in Block 102. A first set of information is requested of and received from the customer as shown in Block 103. Upon receiving the first set of information (customer's information), the information is verified. The information may include the name, his/her physical address, date of birth, SSN or part thereof, contact information such as phone numbers and email addresses, citizenship, and information regarding the characteristics of the identification (e.g. type, ID Number, State of issuance, issue date and expiration date), user name, password or other identifying indicia/code that enables the identification of the customer or links the customer to the customer's established account(s).
The first set of information is verified as shown in Block 104. This verification may include presenting back to the customer for review the first set of information and receiving a second set of information which includes any corrections to the first set of information the customer has made, the second set of information may also include information regarding a co-applicant. The website may allow and request the customer to annotate, modify or otherwise change incorrect or incomplete information upon its presentation to the customer. The customer is also provided with a set of terms and conditions which may govern the use of the website, on-line banking, application process, liabilities, etc, as shown in Block 105. The terms and conditions may also include a customer check-off which may be required to continue and ensure they have been at least noticed, if not reviewed by the customer. The terms and conditions may include an electronic disclosure, a retail bank services agreement, a state pricing guide, a corporate privacy notice, and a tax identification number certification as well as others common to the industry. An application for a product may be submitted by and received from the customer as shown in Block 106. The customer identification is then verified in Block 107.
Still in FIG. 1, if the customer identification is not verified in decision Block 108, the process ends or an exception may be granted as shown in Block 109 of FIG. 1. If the customer ID is verified, the customer's credit score which is representative of the customer's credit worthiness is determined and verified as shown in Block 110. The credit score is determined using a second set of predetermined criteria. The criteria includes whether the customer is a new or existing client of the financial institution, has customer been identified as fraudster or abuser by the financial institution; has the customer been identified as a fraudster by a third party or another financial institution and does the customer identity verification score exceed a predetermined threshold. Of course additional criteria reflective of the customer's credit worthiness may also be applied.
Still referring to FIG. 1, a decision on the customer's credit is made as shown in Block 111. If the customer's credit is not approved, an exception may be made or the application process may be terminated as shown in Block 112. The process of ending the application or granting an exception is discussed later. If the customer's credit is accepted, customer account options are presented as shown in Block 113.
The account options presented may be based at least in part on the verification the second set of information and the information regarding the customer's credit score. The account options presented may also be a function of a set of risk evaluation rules. These rules may include decisions on a social security number evaluation, an identity theft evaluation, a retail indicator evaluation, a previous inquires evaluation, a closure summary evaluation and a closure details evaluation. The decisions may be go/no-go or may be qualitative in nature. For example, if the social security number does not match the name, a no-go decision may be rendered, whereas the previous inquires evaluation may result in a go/no-go decision or a qualified approval dependent upon another condition.
Upon the selection of the account options, funding options may then be presented to the customer as shown in Block 114. The funding options presented may advantageously be based on the account options (products) selected by the customer.
The funding options are the methods in which the account options are to be created or funded. These options may include sending of a check, making a deposit at the financial institution or an affiliate, transfer of funds from another external financial institution or a transfer from a pre-existing account at the financial institution. In addition, other information may be requested from the customer for compliance purposes. The funding source may then be verified as shown in Block 115 by presenting back to the customer all accounts, funding methods, source of initial funds and the amount originally entered. The customer may modify any of the funding information before finalizing and submitting the funding. The customer may then be qualified for a debit card (check card) or ATM card.
In decision Block 116 it is determined whether the customer is to be enrolled for a debit card or ATM card. The decision to be enrolled in a debit card may be determined as a function of the information previously supplied by the customer. If the customer is to be enrolled for a debit card, information regarding the enrollment is collected and a level of enrollment is determined as shown in Block 117. The level of enrollment may be based on at least one or more predetermined factors based upon risk factors or financial factors, for example a low credit score would lead to a lower level while substantial assets may advocate for a higher level of enrollment. In addition, the status of other accounts may also be used to determine the level of enrollment for the debit card or ATM card. The customer may be advantageously allowed to select a personal identification number (PIN) for the debit card or the ATM card. The PIN may also be automatically selected by the institution. It is next determined if the customer is to be enrolled in on-line banking as shown in Block 118. The on-line banking program if selected reserves account numbers as shown in Block 119.
The customer is presented with a final presentation including customer information related to the customer's selected products, accounts and or enrollments reflective of the status of their on-line banking opening as shown in Block 120. The final presentation may present a summary of the product offerings selected by the customer. The name on the debit card and ATM cards, authorization level may also be displayed for all debit cards enrolled. Accounts having overdraft protection selected, may also be identified along the overdraft account information. Bank Card offers that were accepted may be displayed as well as other third party offers accepted by the customer. The nearest branch location and other information a new client would find useful may be displayed as well. Contact information including phone number, addresses, email addresses and web pages may be presented to the customer during final presentation.
Additional products and offers may be communicated to the customer in the final summary, these products and offers may be only tangentially related or provided by third parties, these advertisements may also be presented based on the information collected during the on-line process and may be selected by the financial institution. Selection by the financial institution prevents the unwanted disclosure of private information but still allows the advertizing to be marketed based on financial status. The customer may also be given the opportunity to order checks and other products related to the opening of the account. For this additional product offering, the customer may be connected to another site. Upon fulfillment of the terms and conditions of enrollment and funding, the on-line banking opening may be complete as evidenced by a thank you or other correspondence sent to the customer as shown in Block 121. Telephone assistance may also be available while in the process of on-line banking enrollment, to further aid the process. Telephone support may also be accessed after the opening process ends.
A flow chart 100B is shown in FIG. 1B. The flow chart shows additional steps that may be performed by the financial institution in conjunction with the steps shown in FIG. 1A. These steps are typically considered back room operations that are transparent to the customer. From the information gained during the application process discussed above, the customer's identification information may be augmented or updated as shown in Block 122. A risk analysis is performed on the customer to determine if the customer's activities present an unacceptable or acceptable risk as shown in Block 123. If the risk analysis yields an unfavorable result indicating the customer is high risk, the account may not be opened on-line as shown in Block 124. In such a case the customer may be required to appear in person to facilitate the account opening. In addition, a fraud analysis is performed on the customer in Block 125. This analysis may include determining if the customer is listed as a fraudster on an internal or external database. The fraud analysis may also include evaluation of the customer's provided information, such as whether the SSN is associated with a person who is deceased, or if the SSN was issued prior to the customer's reported birth date, other checks such as determining if the mailing address is associated with a prison or other notorious entity would also be advantageous. If the fraud analysis presents red flags or warnings the account may be prevented from being opened on-line as discussed above.
New accounts for the customer may be opened based on the customer's approved products, accounts, and/or enrollments at the financial institution as shown in Block 126. In the particular example the new account, added in Block 126, includes a demand deposit account (DDA) and a savings account (SAV). The financial institution also processes the on-line banking enrollment, if approved, as shown in Block 127 and initiates a fund transfer to the new customer account as shown in Block 128. Along with the funds transfer, the customer is sent an automatic clearing house ACH or electronic funds transfer EFT disclosure as required in Block 129. In Block 130, the new account or accounts are linked to an overdraft account such as a savings account, credit card, or line of credit. The debit card or ATM card is also linked to the new account or accounts as shown in Block 131. The credit card offers that are accepted by the customer are ordered from a card management system which may be internal or part of a third party financial institution as shown in Block 132 and the fulfillment information is processed in Block 133. Upon funding of the new customer account, a communication, such as an email, SMS, text message, tweet, posting, letter, phone call or other type is sent to the customer to indicate the funding as shown in Block 134.
FIG. 2 shows a method 200 of obtaining an on-line application. The customer enters the system in Block 201, where promotional codes and Company names associated with the financial institution in Blocks 203 and 204 respectively may be advantageously included on the introduction page on the website Block 202. Other favorable indicia for, example, Member of the Institute of Credit Management (MICM) 205 and/or Member of FDIC also may be included on the introduction page. The promotional codes and company names as noted previously and even the additional indicia may be a function of the path by which the customer arrived at the financial institution's website as well as the products offered.
The products offered on the website may also include more or less detailed descriptions as well as the cost, rates and duration periods as shown in Block 207. This information may be on the introduction page or accessible from a selectable pop up window or hyperlink. The customer's product selection is made and received by the financial institution or server as shown in Block 206.
In FIG. 2, following receipt of the customer's product selection the customer is authenticated as shown in Block 208, the authentication may advantageously include the collection of customer identification information, as discussed previously. If the customer successfully passes the authentication as shown in decision Block 209, a predetermined client identification profile (CIP) for the customer is evaluated as shown in Block 210. The predetermined client identification profile is determined internally from internal and external information such as information from LexisNexis™ products. If the evaluation is acceptable the customer's personal information is displayed on the customer's viewing device as shown in Block 211 and attention is then turned to that of a co-applicant if one is determined, as shown in decision Block 212. Information is collected on the co-applicant in Block 213 and that information is verified as shown in Block 214. Absent a co-applicant the terms and conditions associated with the products, website and on-line accounts are presented to the customer as shown in Block 215 and the customer submits the application for the selected products as shown in Block 216. Generally, the co-applicant is subjected to similar checks as the customer.
If, however, the customer does not pass the customer authentication in decision Block 209, then an additional set of information (INFO1) is requested and entered by the customer. Additionally, customers using a telephone to create the on-line account may also be requested to provide this additional set of information as the webpage authentication process is bypassed. Additional information (INFO2) is also requested if the CIP is found not acceptable in decision Block 210, further processing is described with respect to the CIP outcome in FIG. 3 later. The additional information requested may be identical in both cases. Upon receipt of the additional information, INFO1 or INFO2, a determination is made on whether the customer is located within an operating area of the financial institution or within the financial institution's geographic footprint as shown in Block 219. If not, secondary residence information is requested and obtained from the customer, in either case a determination of whether there is a co-applicant is made in decision Block 221. If there is a co-applicant, their information is collected and verified in Blocks 222 and 223 respectively, otherwise the terms and conditions are presented in Block 215 and an application is submitted as shown in Block 216, as discussed previously. The terms and conditions may include an electronic disclosure, a retail bank services agreement, a state pricing guide, a corporate privacy notice, a personal privacy notice and a tax identification number certification as well as others common to the industry. FIG. 2 also shows that the additional information, co-applicant information and secondary residence information may be edited by the customer any time prior to submission of the application.
Turning to FIG. 3, an alternative or complementary method 300 to method 200 in FIG. 2 is shown. The method begins following the determination of whether the customer has a good CIP as shown in decision Block 310. If the customer has a good CIP, attention is turned to whether there is a co-applicant. If there is no co-applicant indicated in decision Block 318-10, then an application may be submitted. The process for a co-applicant will be discussed shortly. A determination that the customer does not have a good CIP in Block 310 results in an evaluation of a first verification index as shown in Block 318-1. If the first index is found acceptable in decision Block 318-2, then the customer is queried with one or a series of questions as shown in Block 318-3. The customer's answers are then verified and a determination of whether they are, or almost are acceptable is made in decision Block 318-4. If they are acceptable a determination of whether there is a co-applicant is undertaken in Block 318-10. If the answers are not acceptable then a determination on whether the customer is an existing client is undertaken as shown in Block 318-7. A third outcome may stem from decision Block 318-4, the answers may almost be acceptable. In the case of almost acceptable answers, the customer is queried a second time as shown in Block 318-5 and a yes or no determination of whether these second set of answers are acceptable. If they are not, a determination of whether the customer is an existing client is undertaken in Block 318-7. If the second set of answers are acceptable, a determination of whether there is a co-applicant is undertaken in Block 318-4. Continuing with Block 318-4, if there is no co-applicant then an application may be submitted following a presentation of the terms and condition. If there is a co-applicant in Block 318-4, then a second verification index is evaluated as shown in Block 318-11. If the second verification index is found acceptable in decision Block 318-12 then an application may be submitted, otherwise a determination of whether the customer is an existing client is made in decision Block 318-7. A negative decision reached in Block 318-7 indicating the customer is not an existing client may lead to a termination of the on-line process as shown in Block 318-8, whereas a positive decision from Block 318-7 may lead to a pending status, where approval is subject to a review process as shown in Block 318-9. This additional review process may advantageously include review of the past and current relationship between the financial institution and the customer, as well as other considerations related to the customer's client status.
For example, if the name, address, phone number and SSN match, a score reflecting a high matching comparison is given, whereas when one or more of these do not match, a score reflecting a lower matching comparison is applied. The customer is queried regarding answers related to his/her identity for verification. Questions in the query may include for example information typically known only to the individual, such as mother's maiden name, previous address, banking accounts etc.
Each verification index represents evaluations using a particular set or area of information. The sets or areas of information may or may not be mutually exclusive. One verification index may be based on information which includes searches drawn from public records and directories. Another verification index may be based on the applicant information, for example, name, address, Social Security Number (SSN) and contact information. Yet another verification index may be based on past relationships between the customer and financial institutions. These verification indices may be performed internal by the financial institution or by a third party. The verification indexes may be compared to a predetermined threshold to determine if it is acceptable.
FIG. 4 illustrates a method 400 tied to whether a demand deposit account (DDA) is selected by the customer or not. As shown in FIG. 4, a determination that a DDA has been selected from Block 401 may lead to determining a first set of verification data as shown in Block 402. The first set of verification data may include information derived from an third party or held internally by the institution. This first set of verification data may be obtained internally or from a third party such as Equifax™ or ChexSystems™ for example. The first set of verification data is evaluated in Block 403. If the first set of verification data is not acceptable or a DDA was not selected in Block 401, a second set of verification data is determined from another internal database or another of the third party providers. If the second set of verification data is not acceptable as shown further down FIG. 4 in Block 406 a determination is made whether the customer is an existing client in Block 410. If the first verification data is found acceptable in decision Block 403, then a determination is made regarding a co-applicant in decision Block 405. Where there is no co-applicant and either the first or second set of verification data are acceptable from Blocks 403 or 406 respectively, the customer is approved for a DDA as shown in Block 409.
If there is a co-applicant and the first or second verification data is acceptable, a determination of a third set of verification data is made as shown in Block 407, if the third set of verification data is acceptable in Block 408, the customer again is approved for a DDA as shown in Block 409, else a determination on whether the customer is an existing client is made in Block 410. If upon reaching a negative determination regarding whether the customer is an existing client in Block 410, the process is terminated as shown in Block 412. If however, from decision Block 410, a positive determination is reached, the customer's approval is placed in a pending status and a further review of the customer is undertaken prior to a final approval decision as shown in Block 411. Customers pending may be manually reviewed by the financial institution, however information and product presentation may continue until the review is completed.
The evaluation of the second or third verification data includes applying a predetermined set of business rules, these rules may dictate a go/no-go decision based on the results of a social security number evaluation, a tax identification number evaluation, an identity theft evaluation, a retail indicator evaluation, a previous inquiries evaluation, a closure summary evaluation, and a closure details evaluation or a combination of these. These rules may relate to past customer activities.
Turning to FIG. 5, a determination is made in Block 501 on whether the customer requested an option package, if so the customer is presented with the terms and conditions associated with the option package as shown in Block 509. As shown in Block 503 information regarding amount and from what source the new account will be funded is obtained from the customer. The funding information is then verified in Block 504. If the funding information including amount is valid, as determined in Block 505, the customer's eligibility for a debit card is determined, if however the funding source is not valid, the customer is asked for a different source, or if the amount is insufficient to open the account the customer may be asked for addition funds as shown in Block 506.
After the account is funded, the eligibility of a debit card is determined in decision Block 507. If the customer is eligible for a debit card, the debit card information is determined and established as shown in Block 508. If the customer is not eligible for a debit card, a determination is made in Block 509 of whether the customer is eligible for an ATM card, if so the ATM card information is determined and the service is established. It is then determined whether the customer is an on-line banking client or not, as shown in Block 511, if not, on-line banking information is obtained and the on-line banking service is established for the customer as shown in Block 512. If the customer is approved for either the debit card or the ATM card as shown in Block 513 the account numbers for the approved cards are generated at the financial institution as shown in Block 516, additionally, the customer may be prompted to select their PIN number at this point or earlier such that the account numbers and PIN may be matched up. A final summary information is also presented to the customer. If the customer is not approved for a card a final summary review is presented to the customer as shown in Block 514 and the customer is placed in a review process as shown in Block 515.
In FIG. 6, method 600 first determines whether the customer is an on-line banking client of the financial institution as shown in decision Block 601. If the customer is an on-line banking client, a determination is made as to whether a new client identification profile (CIP) needs to be created for the customer as shown in Block 604. If a new CIP is needed, a set of customer information used to determine the client identification profile is updated as shown in Block 605. After updating the information for the customer, a determination whether there is a co-applicant is made in Block 606. Going back to decision Block 601, if the customer is not an on-line banking client of the financial institution, a determination is made whether a set of customer information exists in Block 602 and if not a set of information is created as shown in Block 603, else the process returns to the determination of whether there is a co-applicant in Block 606. If there is a co-applicant, a determination of whether information regarding the co-applicant exists is made in Block 607 and, if not, a set of co-applicant information is created as shown in Block 608.
A hot list check is performed on the customer as shown in Block 609. This hot list check may be a regulatory requirement stemming from, for example, the Patriot Act and/or Office of Foreign Assets Control (OFAC). This check may be performed regardless of the outcomes of the decision Blocks 601, 602, 604, 606 and 607. If there is not a hit on the hot list check on the customer in Block 610, the process continues to Block 612, otherwise a wait is initiated for a predetermined amount of time as shown in Block 611 and the hot list check is performed again. If there is no hit during the subsequent performance, the process continues onto Block 612, otherwise, the customer is not permitted to open the account on-line as illustrated in Block 614. The predetermined wait may be a matter of hours or days and may depend on the update frequency of the list. Having no hits on the hot list, the customer's activities are then rated for risk in Block 612. A determination is then made regarding a co-applicant as shown in Block 615. If there is a co-applicant, an identical hot list check is performed on the co-applicant in Block 616, as was for the customer. If there is not a hit on the hot list check of the co-applicant in Block 617, the process continues to Block 619, otherwise a wait is initiated for a predetermined amount of time as shown in Block 618 and the hot list check is performed again. If there is no hit during the subsequent performance, the process continues onto Block 619, otherwise the co-applicant is not permitted to open the account on-line as illustrated in Block 621. Having no hits on the hot list, the co-applicant's activities are now rated for risk in Block 619.
Turning now to FIG. 7, a method 700 is shown establishing the accounts and services requested by and approved for the customer. In Block 701 the requested and approved accounts are created for the customer, such as a DDA and/or a SAV. The customer is then linked preferably to all the account created for the customer as shown in Block 702. A determination is then made whether the customer has accepted any additional offers presented by the financial institution or third party vendor as shown in Block 703 and if so, updating a list of preapproved products for the customer as shown in Block 704. A determination is then made whether the customer has selected to enrolled in an on-line banking program as shown in Block 705, if so the customer is enrolled in the on-line banking program as shown in Block 706. A determination is made whether the customer's funding is via an internal transfer from a preexisting account at the financial institution, as shown in Block 707. If so, the internal transfer is initiated at the financial institute as shown in Block 708. If the transfer is external as determined in Block 709, then the setup required for such an external transfer is initiated as shown in Block 710. As shown in Block 711, a determination of whether the customer has existing debit cards or ATM cards with the financial institution. If the customer does have these existing cards, they may be linked to the new accounts opened by the customer as shown in Block 712. A further determination is made regarding overdraft protection of the new accounts as shown in Block 713, if no overdraft protection is selected the process continues to Block 722, otherwise the source of the overdraft protection may be established and/or linked to the new account.
If the customer selects a new line of credit to provide overdraft protection in decision Block 714, a new credit line (CLR) account number is generated in Block 715, a new credit line account is created with the generated number in Block 716 and the credit line account is linked to the customer in Block 717, and the customer's credit line account used for overdraft protection is linked to the customer's DDA as shown in 719. The customer may have chosen not to open a new line of credit to provide overdraft protection and instead use an existing credit line account as shown in decision Block 718, in which case the customer's existing credit line account is linked to the DDA as shown in Block 719. The customer may also have decided to provide overdraft protection using an existing or new savings account in decision Block 720, in which case the savings account is then linked to the DDA account as shown in Block 721. The customer in the process of opening a new account may have accepted a credit card, upon such a determination in Block 722, a credit card order internally or to the card management service is initiated, as shown in Block 723. As noted previously, many of these steps are back room operations transparent to the customer. However, the progress of these steps may be reported to the customer as an indication of progress in the account opening. Direct correspondences with the customer informing them of the status of their accounts may also be advantageous. Exemplary customer correspondences and triggers are shown in FIG. 8.
FIG. 8 lists correspondences (messages) to the customer as well and the event or occurrence that triggers the message being sent, the list is exemplary only. A message 801 “COMPLETED APPLICATION” is sent when the application process has been completed successfully and the funding option for the new account is with an existing account located at the financial institution, with another financial institution (external account) or by making a deposit at the financial institution as shown in Block 802. The message 803 “COMPLETED APPLICATION, ACCOUNT APPROVED, FUNDING PENDING” may be sent upon when the application process has been completed successfully and the funding option for the new account is by check as shown in Block 804. The message 805 “DENIED AFTER CIP REVIEW” may be sent when a CIP exception occurred and after review the application is denied as shown in Block 806. The message 807 “DENIED AFTER CC REVIEW” may be sent when a credit exception occurred and after review the application is denied as shown in Block 808. The message 809 “UNABLE TO OPEN ACCT” may be sent when the account opening is denied due to a positive hit list check as shown in Block 810. The message 811 “UNABLE TO CONTACT-APPL. EXCEPTION-PENDING REVIEW” may be sent when an exception occurred and the financial institution attempted unsuccessfully to contact the customer a second time as shown in block 812. The message “PHONE CHANNEL FUNDING AUTHORIZATION PER CUSTOMER VERBAL REQUEST” may be sent when the customer authorized the financial institution by telephone to submit an ACH or EFT transfer on customer's behalf as shown in Block 814. The message 815 “FUNDING BY MAIL NOT RECEIVED-10 DAYS” may be sent when the account remains unfunded for 10 days as shown in Block 816. The message 817 “SECOND REMINDER-FUNDING NOT RECEIVED-30 DAYS” may be sent appropriately after the account remains unfunded for 30 days as shown in Block 818. The message 819 “DEPOSIT RECEIVED- SEPARATE COMMUNICATION (e.g. E-MAIL) PER ACCT” may be sent when the account has been funded as shown in Block 820. The message 821 “APPL. COMPLETE-PENDING REVIEW” may be sent when the application information collected and account opening process is pending further review as shown in Block 822. These messages as well as others may be modified and tailored depending on the correspondence type.
Embodiments of the disclosed subject matter may utilize drop down menus to show the options available to the customer and simplify their selection. Auto fill options may also be utilized for the convenience of the customer. The website format may also be selectable for use in mobile equipment such as Blackberries and PDA equipment, where screen space and functionality may be more limited than on a personal computer. Communications between the customer and the financial institution during the opening of an account may advantageously be encrypted.
The methods of retail on-line account openings may be implemented using various software, hardware and protocols. Additionally, information collected via the on-line opening process may be stored in a database for access at a future time. Time outs may also be utilized in the method to require selections and information to be input by the customer be contemporaneous with the requests.
The on-line opening utilizes advantageously utilizes real time evaluation of the risks due to fraud and identity by using information previously collected by the institution as well as information obtained from third parties. The decrease in processing times from days to minutes increases the convenience of account opening significantly.
While preferred embodiments of the present invention have been described, it is to be understood that the embodiments described are illustrative only and that the scope of the invention is to be defined solely by the appended claims when accorded a full range of equivalence, many variations and modifications naturally occurring to those of skill in the art from a perusal thereof.

Claims

1. A method of interfacing with a financial institution using a computer interface, the method comprising the steps of:

(a) receiving an interface request from a customer after the customer has reached, via a path through a computer network, a predetermined webpage for the financial institution;

(b) presenting a first content to the customer;

(c) receiving a first input from the customer;

(d) receiving from the customer a first set of information;

(e) presenting the first set of information to the customer for review by the customer and receiving a second set of information from the customer wherein the second set of information comprises the first set of information and any modifications to the first set of information made by the customer;

(f) presenting to the customer a set of terms and conditions;

(g) receiving an application from the customer;

(h) verifying at least a part of the second set of information;

(i) determining the customer's credit score representative of the customer's credit as using a first set of predetermined criteria;

(j) presenting to the customer a set of account options and associated terms and conditions wherein the account options presented are based at least in part on the verification of the second set of information and the customer's credit score;

(k) receiving a second input from the customer;

(l) verifying the second input;

(m) determining if the customer is to be enrolled for a debit card or an automated teller machine (“ATM”) card;

(n) processing the customer for the debit card or ATM card enrollment;

(o) determining if the customer is to be enrolled in an online banking program;

(p) reserving account numbers at the financial institution if the customer is approved for the online banking program;

(q) presenting to the customer information related to the customer's approved products, accounts, or enrollments; and

(r) sending a communication to the customer indicating approval of the customer's approved products, accounts, or enrollments.

2. The method of claim 1 further comprising the steps of:

(s) adding or updating the customer's identification information at the financial institution;

(t) performing a risk analysis on the customer;

(u) performing a fraud analysis on the customer;

(v) opening a new account for the customer at the financial institution based on the customer's approved products, accounts, or enrollments;

(w) processing the customer's approved online banking enrollment;

(x) initiating a fund transfer to the new customer account;

(y) adding an overdraft protection account at the financial institution for the customer;

(z) linking the debit card or ATM card to the new customer account;

(aa) ordering a credit card for the customer;

(ab) processing fulfillment information; and

(ac) sending a communication to the customer indicating funding of the new customer account.

3. The method of claim 1 wherein the first content includes at least one of a checking account, a savings account, and an online only savings account.

4. The method of claim 1 wherein the first content is selected from the group consisting of: certificate of deposit, individual retirement account, retirement account, a 401(k) account, tax-deferred college savings account, and combinations thereof.

5. The method of claim 1 wherein the first content is determined by the path through the computer network.

6. The method of claim 1 wherein the first content includes a list of products, and wherein one of the products is automatically highlighted on a display device being viewed by the customer wherein the product highlighted is based on the path through the computer network.

7. The method of claim 1 wherein the first set of information includes at least one of: an online client user identification and password for the customer; the customer's last name; and the last four digits of the customer's social security number.

8. The method of claim 1 wherein the second set of information includes at least one of the customer's personal information and a co-applicant associated with the customer.

9. The method of claim 1 wherein the verifying at least a part of the second set of information includes determining a first verification information, evaluating the first verification information, querying the customer, verifying the customer's answers to the queries, and authenticating the customer based on the first verification information and the customer's answers.

10. The method of claim 1 wherein the first set of predetermined criteria includes at least one of a determination of whether the customer is a new or existing client of the financial institution, a determination of whether the customer has been identified as a fraudster or abuser by the financial institution, a determination of whether the customer has been identified as a fraudster by a second financial institution, and a determination of whether a customer identity verification score for the customer exceeds a predetermined threshold.

11. The method of claim 1 wherein the second input includes at least one of sending a check by mail to the financial institution, making a deposit at a branch of the financial institution, electronically transferring funds to the financial institution from a source outside of the financial institution, and providing funding from a preexisting account at the financial institution.

12. The method of claim 1 wherein the customer can choose a personal identification number for the debit card or the ATM card.

13. A method of interfacing with a financial institution using a computer interface, the method comprising the steps of:

(b) presenting a list of products to the customer wherein the list of products presented is determined at least in part by the path through the computer network;

(c) receiving a choice of one or more products from the customer;

(d) receiving from the customer a first set of identification information;

(e) reviewing the first set of customer identification information:

(i) if the first set of customer identification information is not verified, requesting a second set of customer identification information;

(ii) if the first set of customer identification information is verified, evaluating a predetermined client identification profile (“CIP”) for the customer:

(A) if the CIP is acceptable, displaying the customer's personal information on the customer's display device; determining if there is a co-applicant associated with the customer and if so, collecting and verifying a set of co-applicant identification information;

(B) if the CIP is not acceptable, requesting a third set of customer identification information;

(f) if the second or third set of customer identification information has been received:

(i) determining if the customer is located within an operating area of the financial institution;

(ii) if the customer is not located within an operating area of the financial institution, obtaining a secondary residence location from the customer;

(iii) determining if there is a co-applicant associated with the customer and if so, collecting and verifying a set of co-applicant identification information;

(g) presenting terms and conditions to the customer for at least one of the one or more products chosen by the customer; and

(h) receiving an application from the customer for at least one of the one or more products chosen by the customer.

14. The method of claim 13 wherein the terms and conditions presented to the customer include at least one of an electronic disclosure, a retail bank services agreement a state pricing guide, a corporate privacy notice, and a tax identification number certification.

15. The method of claim 13 further wherein steps (e)(ii)(A) and (e)(ii)(B) are replaced with the steps of:

(i) if the CIP is not acceptable:

(i) evaluating a first verification index;

(ii) if the first verification index is acceptable, querying the customer and verifying the customer's first answers, if the customer's first answers are almost acceptable, querying the customer a second time and verifying the customer's second answers;

(iii) if the first verification index is not acceptable of if the customer's first or second answers are not acceptable, determining if the customer is an existing client of the financial institution:

(A) placing the customer in a pending status if the customer is an existing client of the financial institution;

(B) ending the process if the customer is not an existing client of the financial institution;

(j) if the CIP is acceptable or if the customer's first answers are acceptable, determining if there is a co-applicant associated with the customer; and

(k) if there is a co-applicant associate with the customer:

(i) evaluating a second verification index;

(ii) if the second verification index is not acceptable, determining if the customer is an existing client of the financial institution:

(B) ending the process if the customer is not an existing client of the financial institution.

16. The method of claim 13 further comprising the steps of:

(i) determining if the customer's choice of one or more products includes a demand deposit account (“DDA”);

(j) if the DDA is chosen by the customer, determining and evaluating a first set of verification data;

(k) if the DDA is not chosen by the customer or if the evaluation of the first set of verification data is not acceptable, determining a second set of verification data;

(l) determining if a co-applicant is associated with the customer and if so, determining and evaluating a third set of verification data;

(m) if there is no co-applicant associated with the customer or if the third set of verification data is acceptable; evaluating the second set of verification data if the second set of verification data was determined;

(n) if either the second or third set of verification data is not acceptable, determining if the customer is an existing client of the financial institution:

(i) placing the customer in a pending status if the customer is an existing client of the financial institution;

(ii) ending the process if the customer is not an existing client of the financial institution; and

(o) if the second set of verification data is acceptable or was not determined, approving the customer for a DDA.

17. The method of claim 16 wherein the evaluation of the second or third verification data includes applying a predetermined set of business rules.

18. The method of claim 17 wherein the predetermined set of business rules includes a go/no go decision of at least one of a social security number evaluation, a tax identification number evaluation, an identity theft evaluation, a retail indicator evaluation, a previous inquiries evaluation, a closure summary evaluation, and a closure details evaluation.

19. The method of claim 13 further comprising the steps of:

(i) determining if the customer has requested an option package and if so, presenting the option package terms to the customer;

(j) receiving funding information from the customer;

(k) verifying the customer's funding information;

(l) determining if the customer's funding information is valid and if the funding information is not valid, requesting additional funds from the customer;

(m) determining if the customer is eligible for a debit card and if the customer is eligible for a debit card, determining customer debit card information;

(n) if the customer is not eligible for a debit card, determining if the customer is eligible for an automated teller machine (“ATM”) card and if the customer is eligible for an ATM card, determining customer ATM card information;

(o) determining if the customer is an online banking client of the financial institution for the debit card or the ATM card and if the customer is not an online banking client of the financial institution, determining customer online banking information; and

(p) determining if the customer is approved for the debit card or the ATM card and if so, generating account numbers at the financial institution for at least one account associated with the customer and presenting final summary information to the customer, otherwise placing the customer in a review process.

20. The method of claim 19 further comprising the steps of:

(q) if the customer is an online banking client of the financial institution, determining if a new client identification profile (“CIP”) is to be created for the customer and if so, updating an existing set of customer information;

(r) if the customer is not an online banking client of the financial institution, determining if a set of customer information exists and if not, creating a set of customer information;

(s) determining if there is a co-applicant associated with the customer and if so, determining if a set of co-applicant information exists and if a set of co-applicant information does not exist, creating a set of co-applicant information;

(t) performing a hot list check of the customer:

(i) if there is a hit on the hot list check of the customer, waiting a predetermined amount of time and reperforming the hot list check of the customer;

(ii) if there is a hit on the reperformance of the hot list check of the customer, ending the process;

(u) performing a risk rating of the customer;

(v) determining if there is a co-applicant associated with the customer and if so, performing a hot list check of the co-applicant:

(i) if there is a hit on the hot list check of the co-applicant, waiting a predetermined amount of time and reperforming the hot list check of the co-applicant;

(ii) if there is a hit on the reperformance of the hot list check of the co-applicant, ending the process; and

(w) performing a risk rating of the co-applicant.

21. The method of claim 19 further comprising the steps of:

(q) determining if the customer's choice of one or more products includes a demand deposit account (“DDA”) and if so, creating a DDA for the customer;

(r) determining if the customer's choice of one or more products includes a savings account (“SAV”) and if so, creating a SAV for the customer;

(s) linking the customer to at least one of the DDA or the SAV accounts;

(t) determining if the customer has accepted any additional offers presented by the financial institution and if so, updating a list of preapproved products for the customer;

(u) determining if the customer has selected to enroll in an online banking program and if so, enrolling the customer in the online banking program;

(v) determining if the customer's funding information includes funding via an internal transfer within the financial institution and if so, initiating the internal transfer;

(w) determining if the customer's funding information includes funding via an external transfer and if so, initiating the external transfer;

(x) determining if the customer has an existing debit card or automated teller machine (“ATM”) card with the financial institution and if so, adding a new account at the financial institution to the existing debit card or ATM card account;

(y) determining if the customer has selected overdraft protection and if so, determining if the customer has selected a new line of credit:

(i) if the customer has selected a new line of credit, generating a new credit line (“CRL”) account number, creating a new CRL account, and linking the new CRL account to the customer;

(ii) if the customer has not selected a new line of credit, determining if the customer has selected to use an existing CRL account;

(iii) linking either the existing CRL account or the new CRL account to the customer's DDA;

(iv) if the customer has not selected a new line of credit and if the customer has not selected to use an existing CRL account, determining if the customer has selected to use an existing SAV and if so, linking the existing SAV to the customer's DDA; and

(z) determining if the customer has selected a credit card and if so, initiating an order for the credit card.