US20070036293A1 - Asynchronous event handling for video streams in interactive voice response systems - Google Patents
Asynchronous event handling for video streams in interactive voice response systems Download PDFInfo
- Publication number
- US20070036293A1 US20070036293A1 US11/188,542 US18854205A US2007036293A1 US 20070036293 A1 US20070036293 A1 US 20070036293A1 US 18854205 A US18854205 A US 18854205A US 2007036293 A1 US2007036293 A1 US 2007036293A1
- Authority
- US
- United States
- Prior art keywords
- content stream
- interactive voice
- script
- event
- voice response
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
- 230000002452 interceptive effect Effects 0.000 title claims abstract description 50
- 238000013515 script Methods 0.000 claims abstract description 51
- 238000000034 method Methods 0.000 claims abstract description 24
- 230000000977 initiatory effect Effects 0.000 claims description 2
- 230000002123 temporal effect Effects 0.000 claims 1
- 239000000463 material Substances 0.000 description 4
- 239000003795 chemical substances by application Substances 0.000 description 2
- 230000003139 buffering effect Effects 0.000 description 1
- 239000003086 colorant Substances 0.000 description 1
- 230000011664 signaling Effects 0.000 description 1
- 230000001360 synchronised effect Effects 0.000 description 1
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
- H04M3/42323—PBX's with CTI arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0024—Services and arrangements where telephone services are combined with data services
- H04M7/0039—Services and arrangements where telephone services are combined with data services where the data service is provided by a stream of packets which are rendered in real time by the receiving terminal
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/50—Telephonic communication in combination with video communication
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Multimedia (AREA)
- General Engineering & Computer Science (AREA)
- Telephonic Communication Services (AREA)
Abstract
Description
- The present invention relates to telecommunications in general, and, more particularly, to handling events for video content streams in an interactive voice response system script.
- BACKGROUND OF THE INVENTION
- Many enterprises employ an interactive voice response (IVR) system that handles calls from telecommunications terminals. An interactive voice response system typically presents a hierarchy of menus to the caller, and prompts the caller for input to navigate the menus and to supply information to the IVR system. For example, a caller might touch the “3” key of his terminal's keypad, or say the word “three”, to choose the third option in a menu. Similarly, a caller might specify his bank account number to the interactive voice response system by inputting the digits via the keypad, or by saying the digits. In many interactive voice response systems the caller can connect to a person in the enterprise by either selecting an appropriate menu option, or by entering the telephone extension associated with that person.
-
FIG. 1 depictstelecommunications system 100 in accordance with the prior art.Telecommunications system 100 comprisestelecommunications network 105, private branch exchange (PBX) 110, and interactivevoice response system 120, interconnected as shown. -
Telecommunications network 105 is a network such as the Public Switched Telephone Network [PSTN], the Internet, etc. that carries a call from a telecommunications terminal (e.g., a telephone, a personal digital assistant [PDA], etc.) toprivate branch exchange 110. A call might be a conventional voice telephone call, a text-based instant messaging (IM) session, a Voice over Internet Protocol (VoIP) call, etc. - Private branch exchange (PBX) 110 receives incoming calls from
telecommunications network 105 and directs the calls to interactive voice response (IVR)system 120 or to one of a plurality of telecommunications terminals within the enterprise, depending on howprivate branch exchange 110 is programmed or configured. For example, in an enterprise call center,private branch exchange 110 might comprise logic for routing calls to service agents' terminals based on criteria such as how busy various service agents have been in a recent time interval, the telephone number called, and so forth. In addition,private branch exchange 110 might be programmed or configured so that an incoming call is initially routed to interactive voice response (IVR)system 120, and, based on caller input toIVR system 120, subsequently redirected back toPBX 110 for routing to an appropriate telecommunications terminal within the enterprise. Private branch exchange (PBX) 110 also receives outbound signals from telecommunications terminals within the enterprise and from interactive voice response (IVR)system 120, and transmits the signals on totelecommunications network 105 for delivery to a caller's terminal. - Interactive voice response (IVR)
system 120 is a data-processing system that presents one or more menus to a caller and receives caller input (e.g., speech signals, keypad input, etc.), as described above, viaprivate branch exchange 110. Interactive voice response system (IVR) 120 is typically programmable and performs its tasks by executing one or more instances of an IVR system application. An IVR system application typically comprises one or more scripts that specify what speech is generated by interactivevoice response system 120, what input to collect from the caller, and what actions to take in response to caller input. For example, an IVR system application might comprise a top-level script that presents a main menu to the caller, and additional scripts that correspond to each of the menu options (e.g., a script for reviewing bank account balances, a script for making a transfer of funds between accounts, etc.). - A popular language for such scripts is the Voice extensible Markup Language (abbreviated VoiceXML or VXML). The Voice extensible Markup Language is an application of the extensible Markup Language, abbreviated XML, which enables the creation of customized tags for defining, transmitting, validating, and interpretation of data between two applications, organizations, etc. The Voice extensible Markup Language enables dialogs that feature synthesized speech, digitized audio, recognition of spoken and keyed input, recording of spoken input, and telephony. A primary objective of VXML is to bring the advantages of web-based development and content delivery to interactive voice response system applications.
-
FIG. 2 depicts an exemplary Voice extensible Markup Language (VXML) script (also known as a VXML document or page), in accordance with the prior art. The VXML script, when executed by interactivevoice response system 120, presents a menu with three options; the first option is for transferring the call to the sales department, the second option is for transferring the call to the marketing department, and the third option is for transferring the call to the customer support department. Audio content (in particular, synthesized speech) that corresponds to text between the <prompt> and </prompt> tags is generated by interactivevoice response system 120 and transmitted to the caller. - The VXML script of
FIG. 2 also comprises two event handlers. An event can be generated when a caller provides input (e.g., speech, keypad entry, etc.) in response to a prompt from the VXML script, or when there is a prompt timeout (i.e., the caller does not provide any input for a specified time period after a prompt). The first event handler of the VXML script catches and processes events of type telephone.disconnected.hangup, which are generated when a caller hangs up, and the second event handler catches and processes events of type nomatch, which are generated when a caller's input does not match any of a menu's choices. - Another popular standard for IVR system application scripts is Speech Application Language Tags (SALT).
FIG. 3 depicts an exemplary XML script of the prior art that contains Speech Application Language Tags (SALT) and provides functionality similar to the VXML script ofFIG. 2 . - As video displays become ubiquitous in telecommunications terminals, it can be advantageous to deliver video content to a telecommunications terminal during a call with an interactive voice response (IVR) system, in addition to audio content. For example, a user of a telecommunications terminal who is ordering apparel via an IVR system might receive a video content stream related to a particular item (e.g., depicting a model who is wearing the item, depicting the different available colors for the item, etc.). Furthermore, in some instances it might be desirable to deliver an audio content stream (e.g., music, news, etc.) to the user, perhaps during silent periods in the call, or perhaps as background audio throughout the entire call.
- When a content stream (whether video, audio, or both) is delivered to a telecommunications terminal during a call with an IVR system, a variety of events related to the content stream can occur, such as: completion of playback of the content stream; user control of the content stream (e.g., pause, stop, fast forward, etc.); a drop-off in quality of service (QoS) for the content stream (e.g., due to network congestion, etc.); and so forth. It would be advantageous if an IVR system script were made aware of when such events occur, and were capable of responding accordingly (e.g., stopping playback of a content stream, queueing another content stream, etc.) without interfering with the other tasks of the IVR system script (e.g., collecting input from the caller, etc.).
- In the illustrative embodiment of the present invention, the IVR system generates an asynchronous event when there is a content stream-related occurrence during a call, and the asynchronous event is caught by an appropriate event handler within the IVR system script. The event handler then spawns a separate thread that handles the event accordingly and executes in parallel with the IVR system script (i.e., the IVR system script continues handling the call while the thread executes).
- The present invention overcomes two disadvantages of the prior art to enable an IVR system script to handle content stream-related events. First, the present invention enables events to be generated and caught by an IVR system script at any time during a call. In contrast, in the prior art an event can be generated and caught in an IVR system script only when either (i) a caller provides input in response to a prompt from the IVR system script, or (ii) a prompt timeout occurs. Second, because the present invention enables events to be handled in parallel with the execution of an IVR system script, appropriate actions can be performed in response to a stream-related event without halting or interfering with other tasks of the script.
- The illustrated embodiment comprises: receiving a signal at an interactive voice response system during a call that involves the interactive voice response system and a telecommunications terminal, wherein the signal is associated with a content stream that is delivered to the telecommunications terminal during the call, and wherein the interactive voice response system executes an application to handle the call; and performing an action at the interactive voice response system in response to the signal; wherein the performing of the action is concurrent with the execution of the application.
-
FIG. 1 depictstelecommunications system 100 in accordance with the prior art. -
FIG. 2 depicts an exemplary Voice extensible Markup Language (VXML) script, in accordance with the prior art. -
FIG. 3 depicts an exemplary markup-language script that contains Speech Application Language Tags (SALT), in accordance with the prior art. -
FIG. 4 depictstelecommunications system 400 in accordance with the illustrative embodiment of the present invention. -
FIG. 5 depicts a flowchart of the salient tasks of interactivevoice response system 420, in accordance with the illustrative embodiment of the present invention. -
FIG. 6 depicts an exemplary Voice extensible Markup Language (VXML) script, in accordance with the illustrative embodiment of the present invention. -
FIG. 7 depicts an exemplary markup-language script that contains Speech Application Language Tags (SALT), in accordance with the illustrative embodiment of the present invention. -
FIG. 4 depictstelecommunications system 400 in accordance with the illustrative embodiment of the present invention.Telecommunications system 400 comprisestelecommunications network 105, private branch exchange (PBX) 410, interactivevoice response system 420,content server 430, andcontent database 440, interconnected as shown. - Private branch exchange (PBX) 410 provides all the functionality of private branch exchange (PBX) 110 of the prior art, and is also capable of receiving streamed content (e.g., audio, video, multimedia, etc.) from
content server 430, of forwarding streamed content on totelecommunications network 105 for delivery to a caller's terminal, and of transmitting signals related to streamed content tocontent server 430. Furthermore, in addition to conventional telephony-based signaling and voice signals,private branch exchange 410 is also capable of transmitting and receiving Internet Protocol (IP) data packets, Session Initiation Protocol (SIP) messages, Voice over IP (VOIP) traffic, and stream-related messages (e.g., Real Time Streaming Protocol [RTSP] messages, etc.) to and fromIVR system 420. It will be clear to those skilled in the art, after reading this specification, how to make and use private branch exchange (PBX) 410. - Interactive
voice response system 420 provides all the functionality of interactivevoice response system 120 of the prior art, and is also capable of transmitting commands to content server 430 (e.g., starting playback of a content stream, stopping playback of the content stream, queueing another content stream, etc.) and of receiving information from content server 430 (e.g., an indication that playback of a content stream has begun, an indication that playback of a content stream has completed, etc.). It will be clear to those skilled in the art, after reading this specification, how to make and use interactivevoice response system 420. -
Content server 430 is capable of retrieving content fromcontent database 440, of buffering and delivering a content stream to a calling terminal viaprivate branch exchange 410, of receiving commands from interactive voice response (IVR) system 410 (e.g., to start playback of a content stream, to queue another content stream, etc.), and of transmitting status information to interactive voice response (IVR)system 410, in well-known fashion. It will be clear to those skilled in the art, after reading this specification, how to make and usecontent server 430. -
Content database 440 is capable of storing a plurality of multimedia content (e.g., video content, audio content, etc.) and of retrieving content in response to commands fromcontent server 430, in well-known fashion. It will be clear to those skilled in the art, after reading this specification, how to make and usecontent database 440. -
FIG. 5 depicts a flowchart of the salient tasks of interactive voice response (IVR)system 420, in accordance with the illustrative embodiment of the present invention. - At
task 510, an incoming call is received at interactivevoice response system 420, in well-known fashion. - At
task 515, interactive voice response (IVR)system 420 assigns an instance of an appropriate IVR system application to the incoming call, in well-known fashion. As will be appreciated by those skilled in the art, although in the illustrative embodiment an instance of an IVR system application handles one incoming call at a time, in some other embodiments of the present invention an application instance might handle a plurality of calls concurrently. - At
task 520, interactive voice response (IVR)system 420 begins executing the IVR application instance, in well-known fashion. - At
task 525, interactive voice response (IVR)system 420 issues a command tocontent server 430 to retrieve content fromdatabase 440 and deliver the content to the caller in streaming fashion, as is well-known in the art. - At
task 530, interactive voice response (IVR)system 420 receives a signal that indicates some occurrence during the call, in well-known fashion. Note that the term “occurrence” is used to distinguish from a software “event” object. - At
task 535, interactive voice response (IVR)system 420 checks whether the particular occurrence is of a type that is associated with synchronous handling, as in the prior art. If so, execution proceeds totask 541, otherwise execution proceeds totask 542. - At
task 541, interactive voice response (IVR)system 420 generates an instance of the appropriate event class, in accordance with the prior art. - At
task 551, the IVR application instance catches the event instance generated attask 541, in accordance with the prior art. - At
task 561, the IVR application instance jumps to the appropriate event handler for instances of event, in accordance with the prior art. - At
task 571, the IVR application instance executes the code of the event handler, in accordance with the prior art. - At
task 581, the IVR application instance resumes execution at the appropriate line of code, in accordance with the prior art. - At
task 542, interactive voice response (IVR)system 420 generates an instance of an asyncevent class that corresponds to the occurence. The asyncevent class is a new class that is defined in the illustrative embodiment and corresponds to events that are associated with asynchronous handling (e.g., content stream-related events, etc.). All such events are represented by subclasses of asyncevent, such as media.client.video.playdone, media.network.congestion, and so forth. - At
task 552, the IVR application instance catches the asyncevent instance generated attask 551, in well-known fashion. - At
task 562, the IVR application instance spawns a thread for handling the asyncevent instance, in well-known fashion. The thread is a child thread in that it cannot interfere with the execution of the IVR application instance, and it terminates when the IVR application instance terminates. - At
task 582, the IVR application instance continues its execution, in well-known fashion. -
Task 590 checks whether execution of the IVR application instance has completed. If so, execution continues back attask 510 for the next incoming call; otherwise, execution continues back attask 530 for handling a subsequent event during the current call. -
FIG. 6 depicts an exemplary Voice Extensible Markup Language (VXML) script, in accordance with the illustrative embodiment of the present invention. The script is the same as the script ofFIG. 2 of the prior art, with the addition of lines of code depicted in boldface. As shown inFIG. 6 , the script now contains two additional event handlers for two types of asyncevents: media.network.congestion, and media.client.video.playdone. In events of the former type, the current video content stream is stopped by proceeding to the VXML script at Uniform Resource Locator (URL) “http://videoserver/stopMedia”. In events of the latter type, the appropriate processing is performed by the script at URL “http://videoserver/stopMedia”. -
FIG. 7 depicts an exemplary markup-language script that contains Speech Application Language Tags (SALT), in accordance with the illustrative embodiment of the present invention. The script is the same as the script ofFIG. 3 of the prior art, with the addition of lines of code depicted in boldface. As shown inFIG. 7 , the script now contains a command to initiate playback of a video stream associated with Uniform Resource Locator (URL) “http://videoserver/playintro.3gp”, and additional event handlers for handling the completion of playback of the current video stream, network congestion, and video prompt errors. - It is to be understood that the above-described embodiments are merely illustrative of the present invention and that many variations of the above-described embodiments can be devised by those skilled in the art without departing from the scope of the invention. For example, in this Specification, numerous specific details are provided in order to provide a thorough description and understanding of the illustrative embodiments of the present invention. Those skilled in the art will recognize, however, that the invention can be practiced without one or more of those details, or with other methods, materials, components, etc.
- Furthermore, in some instances, well-known structures, materials, or operations are not shown or described in detail to avoid obscuring aspects of the illustrative embodiments. It is understood that the various embodiments shown in the Figures are illustrative, and are not necessarily drawn to scale. Reference throughout the specification to “one embodiment” or “an embodiment” or “some embodiments” means that a particular feature, structure, material, or characteristic described in connection with the embodiment(s) is included in at least one embodiment of the present invention, but not necessarily all embodiments. Consequently, the appearances of the phrase “in one embodiment,” “in an embodiment,” or “in some embodiments” in various places throughout the Specification are not necessarily all referring to the same embodiment. Furthermore, the particular features, structures, materials, or characteristics can be combined in any suitable manner in one or more embodiments. It is therefore intended that such variations be included within the scope of the following claims and their equivalents.
Claims (20)
Priority Applications (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US11/188,542 US7949106B2 (en) | 2005-03-10 | 2005-07-25 | Asynchronous event handling for video streams in interactive voice response systems |
CA2537887A CA2537887C (en) | 2005-03-10 | 2006-02-28 | Asynchronous event handling for video streams in interactive voice response systems |
EP06251246.2A EP1701528B1 (en) | 2005-03-10 | 2006-03-08 | Asynchronous event handling for video streams in interactive voice response systems |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US66024905P | 2005-03-10 | 2005-03-10 | |
US11/188,542 US7949106B2 (en) | 2005-03-10 | 2005-07-25 | Asynchronous event handling for video streams in interactive voice response systems |
Publications (2)
Publication Number | Publication Date |
---|---|
US20070036293A1 true US20070036293A1 (en) | 2007-02-15 |
US7949106B2 US7949106B2 (en) | 2011-05-24 |
Family
ID=36579951
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US11/188,542 Active 2029-05-11 US7949106B2 (en) | 2005-03-10 | 2005-07-25 | Asynchronous event handling for video streams in interactive voice response systems |
Country Status (3)
Country | Link |
---|---|
US (1) | US7949106B2 (en) |
EP (1) | EP1701528B1 (en) |
CA (1) | CA2537887C (en) |
Cited By (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20080034396A1 (en) * | 2006-05-30 | 2008-02-07 | Lev Zvi H | System and method for video distribution and billing |
US8218811B2 (en) | 2007-09-28 | 2012-07-10 | Uti Limited Partnership | Method and system for video interaction based on motion swarms |
US8335760B1 (en) * | 2005-02-07 | 2012-12-18 | Hewlett-Packard Development, L. P. | Grid computing system to manage utility service content |
US20170109345A1 (en) * | 2015-10-15 | 2017-04-20 | Interactive Intelligence Group, Inc. | System and method for multi-language communication sequencing |
Families Citing this family (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7773731B2 (en) * | 2005-12-14 | 2010-08-10 | At&T Intellectual Property I, L. P. | Methods, systems, and products for dynamically-changing IVR architectures |
US7577664B2 (en) | 2005-12-16 | 2009-08-18 | At&T Intellectual Property I, L.P. | Methods, systems, and products for searching interactive menu prompting system architectures |
EP2103097B1 (en) | 2006-12-28 | 2012-11-21 | Telecom Italia S.p.A. | Video communication method and system |
US9052796B2 (en) | 2012-01-08 | 2015-06-09 | Microsoft Technology Licensing Llc | Asynchronous handling of an input stream dedicated to multiple targets |
US9537899B2 (en) | 2012-02-29 | 2017-01-03 | Microsoft Technology Licensing, Llc | Dynamic selection of security protocol |
US9530409B2 (en) * | 2013-01-23 | 2016-12-27 | Blackberry Limited | Event-triggered hands-free multitasking for media playback |
Citations (54)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5506954A (en) * | 1993-11-24 | 1996-04-09 | Intel Corporation | PC-based conferencing system |
US5737393A (en) * | 1995-07-31 | 1998-04-07 | Ast Research, Inc. | Script-based interactive voice mail and voice response system |
US5764278A (en) * | 1994-05-17 | 1998-06-09 | Ricoh Company, Ltd. | Video conference apparatus for storing a value of a parameter when communication is temporarily disconnected |
US5878117A (en) * | 1993-07-29 | 1999-03-02 | International Business Machines Corporation | Distributed system for call processing |
US5915001A (en) * | 1996-11-14 | 1999-06-22 | Vois Corporation | System and method for providing and using universally accessible voice and speech data files |
US6012089A (en) * | 1996-02-15 | 2000-01-04 | Nec Corporation | Multi-media communication terminal capable of performing special reproducing modes |
US6038293A (en) * | 1997-09-03 | 2000-03-14 | Mci Communications Corporation | Method and system for efficiently transferring telephone calls |
US6427002B2 (en) * | 1998-05-07 | 2002-07-30 | Worldcom, Inc. | Advanced interactive voice response service node |
US6487277B2 (en) * | 1997-09-19 | 2002-11-26 | Siemens Information And Communication Networks, Inc. | Apparatus and method for improving the user interface of integrated voice response systems |
US6493433B2 (en) * | 1998-07-07 | 2002-12-10 | Mci Communications Corporation | Multi-threaded database system for an interactive voice response platform |
US6496567B1 (en) * | 1998-05-07 | 2002-12-17 | Mci Communications Corporation | Interactive voice response service node with advanced resource management |
US20020198719A1 (en) * | 2000-12-04 | 2002-12-26 | International Business Machines Corporation | Reusable voiceXML dialog components, subdialogs and beans |
US20030026409A1 (en) * | 2001-07-31 | 2003-02-06 | Sbc Technology Resources, Inc. | Telephone call processing in an interactive voice response call management system |
US6567854B1 (en) * | 1999-10-21 | 2003-05-20 | Genuity Inc. | Internet service delivery via server pushed personalized advertising dashboard |
US6570606B1 (en) * | 1998-05-29 | 2003-05-27 | 3Com Corporation | Method and apparatus for controlling transmission of media signals over a data network in response to triggering events at participating stations |
US6587822B2 (en) * | 1998-10-06 | 2003-07-01 | Lucent Technologies Inc. | Web-based platform for interactive voice response (IVR) |
US6631186B1 (en) * | 1999-04-09 | 2003-10-07 | Sbc Technology Resources, Inc. | System and method for implementing and accessing call forwarding services |
US6677968B1 (en) * | 1997-02-24 | 2004-01-13 | America Online, Inc. | User definable on-line co-user lists |
US6691162B1 (en) * | 1999-09-21 | 2004-02-10 | America Online, Inc. | Monitoring users of a computer network |
US6714793B1 (en) * | 2000-03-06 | 2004-03-30 | America Online, Inc. | Method and system for instant messaging across cellular networks and a public data network |
US20040071275A1 (en) * | 2002-10-10 | 2004-04-15 | International Business Machines Corporation | Telephone call handling solution in an interactive voice response system |
US20040073643A1 (en) * | 2002-10-10 | 2004-04-15 | Hayes David J. | Communication system for providing dynamic management of contacts and method therefor |
US6728357B2 (en) * | 1999-01-29 | 2004-04-27 | Microsoft Corporation | Centralized communication control center and methods therefor |
US6735193B1 (en) * | 1999-10-28 | 2004-05-11 | Avaya Technology Corp. | Method and apparatus for suppression of packets during silence periods in a packet telephony system |
US20040148638A1 (en) * | 2002-10-10 | 2004-07-29 | Myriad Entertainment, Inc. | Method and apparatus for entertainment and information services delivered via mobile telecommunication devices |
US20040218737A1 (en) * | 2003-02-05 | 2004-11-04 | Kelly Anthony Gerard | Telephone system and method |
US6848008B1 (en) * | 1999-04-19 | 2005-01-25 | Nokia Mobile Phones Ltd. | Method for the transmission of multimedia messages |
US20050038876A1 (en) * | 2003-08-15 | 2005-02-17 | Aloke Chaudhuri | System and method for instant match based on location, presence, personalization and communication |
US20050047556A1 (en) * | 2003-08-25 | 2005-03-03 | Somerville Mark E. | Media platform testing |
US20050104909A1 (en) * | 2003-10-15 | 2005-05-19 | Hitachi, Ltd. | Communications system and method |
US6904143B1 (en) * | 2001-03-05 | 2005-06-07 | Verizon Corporate Services Group Inc. | Apparatus and method for logging events that occur when interacting with an automated call center system |
US20050141694A1 (en) * | 2003-12-26 | 2005-06-30 | Alcatel | Real-time communications call center server |
US20050254440A1 (en) * | 2004-05-05 | 2005-11-17 | Sorrell John D | Private multimedia network |
US20050276399A1 (en) * | 2004-06-14 | 2005-12-15 | Thompson Tony O | Method for determining sequence of play of a collection of telephone audio advertisements |
US6989856B2 (en) * | 2003-10-08 | 2006-01-24 | Cisco Technology, Inc. | System and method for performing distributed video conferencing |
US20060064729A1 (en) * | 2004-09-17 | 2006-03-23 | David Steading | Methods, systems, and devices for reducing bandwidth consumption in multimedia distribution systems |
US7062709B2 (en) * | 2002-12-21 | 2006-06-13 | International Business Machines Corporation | Method and apparatus for caching VoiceXML documents |
US7142661B2 (en) * | 2004-06-23 | 2006-11-28 | Avaya Technology Corp. | Method and apparatus for interactive voice processing with visual monitoring channel |
US20060282783A1 (en) * | 2005-06-10 | 2006-12-14 | Michele Covell | Method and system for enhancing the quality of video prompts in an interactive media response system |
US7164762B2 (en) * | 2003-10-01 | 2007-01-16 | At&T Corp. | Enhanced call feature service |
US7277855B1 (en) * | 2000-06-30 | 2007-10-02 | At&T Corp. | Personalized text-to-speech services |
US20070230683A1 (en) * | 2001-12-12 | 2007-10-04 | International Business Machines Corporation | Controlling hold queue position adjustment |
US7284201B2 (en) * | 2001-09-20 | 2007-10-16 | Koninklijke Philips Electronics N.V. | User attention-based adaptation of quality level to improve the management of real-time multi-media content delivery and distribution |
US20080056456A1 (en) * | 2006-08-18 | 2008-03-06 | Avaya Technology Llc | Intelligent Media Stream Recovery |
US7349700B1 (en) * | 2001-08-30 | 2008-03-25 | Aol Llc | Communication system and method |
US7433954B2 (en) * | 1999-11-09 | 2008-10-07 | Nortel Networks Limited | Providing telephony services in a communications network |
US7471776B2 (en) * | 2004-05-26 | 2008-12-30 | Symbol Technologies, Inc. | System and method for communication with an interactive voice response system |
US7471774B2 (en) * | 2004-12-14 | 2008-12-30 | Cisco Technology, Inc. | Method and system of pausing an IVR session |
US7512698B1 (en) * | 1995-07-14 | 2009-03-31 | Broadband Royalty Corporation | Dynamic quality adjustment based on changing streaming constraints |
US7689426B2 (en) * | 2002-05-07 | 2010-03-30 | Avaya Inc. | Method and apparatus for distributed interactive voice processing |
US7702083B2 (en) * | 2005-02-28 | 2010-04-20 | Avaya Inc. | Method and apparatus for providing default media content to a calling party |
US7711095B2 (en) * | 2005-03-10 | 2010-05-04 | Avaya Inc. | Coordination of content streams in interactive voice response systems |
US7769148B2 (en) * | 2005-08-22 | 2010-08-03 | Avaya Inc. | Filler video streams in interactive voice response systems |
US7847813B2 (en) * | 2005-03-10 | 2010-12-07 | Avaya Inc. | Dynamic multimedia content stream delivery based on quality of service |
-
2005
- 2005-07-25 US US11/188,542 patent/US7949106B2/en active Active
-
2006
- 2006-02-28 CA CA2537887A patent/CA2537887C/en active Active
- 2006-03-08 EP EP06251246.2A patent/EP1701528B1/en active Active
Patent Citations (55)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5878117A (en) * | 1993-07-29 | 1999-03-02 | International Business Machines Corporation | Distributed system for call processing |
US5506954A (en) * | 1993-11-24 | 1996-04-09 | Intel Corporation | PC-based conferencing system |
US5764278A (en) * | 1994-05-17 | 1998-06-09 | Ricoh Company, Ltd. | Video conference apparatus for storing a value of a parameter when communication is temporarily disconnected |
US7512698B1 (en) * | 1995-07-14 | 2009-03-31 | Broadband Royalty Corporation | Dynamic quality adjustment based on changing streaming constraints |
US5737393A (en) * | 1995-07-31 | 1998-04-07 | Ast Research, Inc. | Script-based interactive voice mail and voice response system |
US6012089A (en) * | 1996-02-15 | 2000-01-04 | Nec Corporation | Multi-media communication terminal capable of performing special reproducing modes |
US5915001A (en) * | 1996-11-14 | 1999-06-22 | Vois Corporation | System and method for providing and using universally accessible voice and speech data files |
US6677968B1 (en) * | 1997-02-24 | 2004-01-13 | America Online, Inc. | User definable on-line co-user lists |
US6750881B1 (en) * | 1997-02-24 | 2004-06-15 | America Online, Inc. | User definable on-line co-user lists |
US6038293A (en) * | 1997-09-03 | 2000-03-14 | Mci Communications Corporation | Method and system for efficiently transferring telephone calls |
US6487277B2 (en) * | 1997-09-19 | 2002-11-26 | Siemens Information And Communication Networks, Inc. | Apparatus and method for improving the user interface of integrated voice response systems |
US6496567B1 (en) * | 1998-05-07 | 2002-12-17 | Mci Communications Corporation | Interactive voice response service node with advanced resource management |
US6427002B2 (en) * | 1998-05-07 | 2002-07-30 | Worldcom, Inc. | Advanced interactive voice response service node |
US6570606B1 (en) * | 1998-05-29 | 2003-05-27 | 3Com Corporation | Method and apparatus for controlling transmission of media signals over a data network in response to triggering events at participating stations |
US6493433B2 (en) * | 1998-07-07 | 2002-12-10 | Mci Communications Corporation | Multi-threaded database system for an interactive voice response platform |
US6587822B2 (en) * | 1998-10-06 | 2003-07-01 | Lucent Technologies Inc. | Web-based platform for interactive voice response (IVR) |
US6728357B2 (en) * | 1999-01-29 | 2004-04-27 | Microsoft Corporation | Centralized communication control center and methods therefor |
US6631186B1 (en) * | 1999-04-09 | 2003-10-07 | Sbc Technology Resources, Inc. | System and method for implementing and accessing call forwarding services |
US6848008B1 (en) * | 1999-04-19 | 2005-01-25 | Nokia Mobile Phones Ltd. | Method for the transmission of multimedia messages |
US6691162B1 (en) * | 1999-09-21 | 2004-02-10 | America Online, Inc. | Monitoring users of a computer network |
US6567854B1 (en) * | 1999-10-21 | 2003-05-20 | Genuity Inc. | Internet service delivery via server pushed personalized advertising dashboard |
US6735193B1 (en) * | 1999-10-28 | 2004-05-11 | Avaya Technology Corp. | Method and apparatus for suppression of packets during silence periods in a packet telephony system |
US7433954B2 (en) * | 1999-11-09 | 2008-10-07 | Nortel Networks Limited | Providing telephony services in a communications network |
US6714793B1 (en) * | 2000-03-06 | 2004-03-30 | America Online, Inc. | Method and system for instant messaging across cellular networks and a public data network |
US7277855B1 (en) * | 2000-06-30 | 2007-10-02 | At&T Corp. | Personalized text-to-speech services |
US20020198719A1 (en) * | 2000-12-04 | 2002-12-26 | International Business Machines Corporation | Reusable voiceXML dialog components, subdialogs and beans |
US6904143B1 (en) * | 2001-03-05 | 2005-06-07 | Verizon Corporate Services Group Inc. | Apparatus and method for logging events that occur when interacting with an automated call center system |
US20030026409A1 (en) * | 2001-07-31 | 2003-02-06 | Sbc Technology Resources, Inc. | Telephone call processing in an interactive voice response call management system |
US7349700B1 (en) * | 2001-08-30 | 2008-03-25 | Aol Llc | Communication system and method |
US7284201B2 (en) * | 2001-09-20 | 2007-10-16 | Koninklijke Philips Electronics N.V. | User attention-based adaptation of quality level to improve the management of real-time multi-media content delivery and distribution |
US20070230683A1 (en) * | 2001-12-12 | 2007-10-04 | International Business Machines Corporation | Controlling hold queue position adjustment |
US7689426B2 (en) * | 2002-05-07 | 2010-03-30 | Avaya Inc. | Method and apparatus for distributed interactive voice processing |
US20040148638A1 (en) * | 2002-10-10 | 2004-07-29 | Myriad Entertainment, Inc. | Method and apparatus for entertainment and information services delivered via mobile telecommunication devices |
US20040073643A1 (en) * | 2002-10-10 | 2004-04-15 | Hayes David J. | Communication system for providing dynamic management of contacts and method therefor |
US20040071275A1 (en) * | 2002-10-10 | 2004-04-15 | International Business Machines Corporation | Telephone call handling solution in an interactive voice response system |
US7062709B2 (en) * | 2002-12-21 | 2006-06-13 | International Business Machines Corporation | Method and apparatus for caching VoiceXML documents |
US20040218737A1 (en) * | 2003-02-05 | 2004-11-04 | Kelly Anthony Gerard | Telephone system and method |
US20050038876A1 (en) * | 2003-08-15 | 2005-02-17 | Aloke Chaudhuri | System and method for instant match based on location, presence, personalization and communication |
US20050047556A1 (en) * | 2003-08-25 | 2005-03-03 | Somerville Mark E. | Media platform testing |
US7164762B2 (en) * | 2003-10-01 | 2007-01-16 | At&T Corp. | Enhanced call feature service |
US6989856B2 (en) * | 2003-10-08 | 2006-01-24 | Cisco Technology, Inc. | System and method for performing distributed video conferencing |
US20050104909A1 (en) * | 2003-10-15 | 2005-05-19 | Hitachi, Ltd. | Communications system and method |
US20050141694A1 (en) * | 2003-12-26 | 2005-06-30 | Alcatel | Real-time communications call center server |
US20050254440A1 (en) * | 2004-05-05 | 2005-11-17 | Sorrell John D | Private multimedia network |
US7471776B2 (en) * | 2004-05-26 | 2008-12-30 | Symbol Technologies, Inc. | System and method for communication with an interactive voice response system |
US20050276399A1 (en) * | 2004-06-14 | 2005-12-15 | Thompson Tony O | Method for determining sequence of play of a collection of telephone audio advertisements |
US7142661B2 (en) * | 2004-06-23 | 2006-11-28 | Avaya Technology Corp. | Method and apparatus for interactive voice processing with visual monitoring channel |
US20060064729A1 (en) * | 2004-09-17 | 2006-03-23 | David Steading | Methods, systems, and devices for reducing bandwidth consumption in multimedia distribution systems |
US7471774B2 (en) * | 2004-12-14 | 2008-12-30 | Cisco Technology, Inc. | Method and system of pausing an IVR session |
US7702083B2 (en) * | 2005-02-28 | 2010-04-20 | Avaya Inc. | Method and apparatus for providing default media content to a calling party |
US7711095B2 (en) * | 2005-03-10 | 2010-05-04 | Avaya Inc. | Coordination of content streams in interactive voice response systems |
US7847813B2 (en) * | 2005-03-10 | 2010-12-07 | Avaya Inc. | Dynamic multimedia content stream delivery based on quality of service |
US20060282783A1 (en) * | 2005-06-10 | 2006-12-14 | Michele Covell | Method and system for enhancing the quality of video prompts in an interactive media response system |
US7769148B2 (en) * | 2005-08-22 | 2010-08-03 | Avaya Inc. | Filler video streams in interactive voice response systems |
US20080056456A1 (en) * | 2006-08-18 | 2008-03-06 | Avaya Technology Llc | Intelligent Media Stream Recovery |
Cited By (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8335760B1 (en) * | 2005-02-07 | 2012-12-18 | Hewlett-Packard Development, L. P. | Grid computing system to manage utility service content |
US20080034396A1 (en) * | 2006-05-30 | 2008-02-07 | Lev Zvi H | System and method for video distribution and billing |
US8218811B2 (en) | 2007-09-28 | 2012-07-10 | Uti Limited Partnership | Method and system for video interaction based on motion swarms |
US20170109345A1 (en) * | 2015-10-15 | 2017-04-20 | Interactive Intelligence Group, Inc. | System and method for multi-language communication sequencing |
US11054970B2 (en) * | 2015-10-15 | 2021-07-06 | Interactive Intelligence Group, Inc. | System and method for multi-language communication sequencing |
Also Published As
Publication number | Publication date |
---|---|
CA2537887A1 (en) | 2006-09-10 |
EP1701528A3 (en) | 2007-05-23 |
EP1701528B1 (en) | 2018-02-07 |
CA2537887C (en) | 2011-03-29 |
US7949106B2 (en) | 2011-05-24 |
EP1701528A2 (en) | 2006-09-13 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
CA2537887C (en) | Asynchronous event handling for video streams in interactive voice response systems | |
US7711095B2 (en) | Coordination of content streams in interactive voice response systems | |
US8005199B2 (en) | Intelligent media stream recovery | |
US7847813B2 (en) | Dynamic multimedia content stream delivery based on quality of service | |
US7769148B2 (en) | Filler video streams in interactive voice response systems | |
US7471786B2 (en) | Interactive voice response system with partial human monitoring | |
US7308083B2 (en) | Message durability and retrieval in a geographically distributed voice messaging system | |
US11539840B2 (en) | Methods for managing call traffic at a virtual assistant server | |
US8391320B2 (en) | State-based management of messaging system jitter buffers | |
US11032420B2 (en) | Telephone call management system | |
US9106751B2 (en) | Voicemail pausing | |
US8085927B2 (en) | Interactive voice response system with prioritized call monitoring | |
US20070140465A1 (en) | Dynamic content stream delivery to a telecommunications terminal based on the excecution state of the terminal | |
US20060203975A1 (en) | Dynamic content stream delivery to a telecommunications terminal based on the state of the terminal's transducers | |
US20070135082A1 (en) | Dynamic content stream delivery to a telecommunications terminal based on the state of the terminal's battery | |
JP5484972B2 (en) | Method and apparatus for executing a continuous telephone application when a call is disconnected | |
US20090027484A1 (en) | Call Resource Management Based on Calling-Party Disengagement from a Call | |
US9729713B2 (en) | Method and system for processing media data for later access | |
Singh et al. | Integrating VoiceXML with SIP services | |
Amyot et al. | Combining VoiceXML with CCXML: A Comparative Study | |
US20160149959A1 (en) | Controlling a PBX Phone Call Via a Client Application |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
AS | Assignment |
Owner name: AVAYA TECHNOLOGY CORP., NEW JERSEY Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:ERHART, GEORGE WILLIAM;SKIBA, DAVID JOSEPH;MATULA, VALENTINE C.;SIGNING DATES FROM 20050628 TO 20050721;REEL/FRAME:016342/0610 Owner name: AVAYA TECHNOLOGY CORP., NEW JERSEY Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:ERHART, GEORGE WILLIAM;SKIBA, DAVID JOSEPH;MATULA, VALENTINE C.;REEL/FRAME:016342/0610;SIGNING DATES FROM 20050628 TO 20050721 |
|
AS | Assignment |
Owner name: CITIBANK, N.A., AS ADMINISTRATIVE AGENT, NEW YORK Free format text: SECURITY AGREEMENT;ASSIGNORS:AVAYA, INC.;AVAYA TECHNOLOGY LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:020156/0149 Effective date: 20071026 Owner name: CITIBANK, N.A., AS ADMINISTRATIVE AGENT,NEW YORK Free format text: SECURITY AGREEMENT;ASSIGNORS:AVAYA, INC.;AVAYA TECHNOLOGY LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:020156/0149 Effective date: 20071026 |
|
AS | Assignment |
Owner name: CITICORP USA, INC., AS ADMINISTRATIVE AGENT, NEW Y Free format text: SECURITY AGREEMENT;ASSIGNORS:AVAYA, INC.;AVAYA TECHNOLOGY LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:020166/0705 Effective date: 20071026 Owner name: CITICORP USA, INC., AS ADMINISTRATIVE AGENT, NEW YORK Free format text: SECURITY AGREEMENT;ASSIGNORS:AVAYA, INC.;AVAYA TECHNOLOGY LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:020166/0705 Effective date: 20071026 Owner name: CITICORP USA, INC., AS ADMINISTRATIVE AGENT,NEW YO Free format text: SECURITY AGREEMENT;ASSIGNORS:AVAYA, INC.;AVAYA TECHNOLOGY LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:020166/0705 Effective date: 20071026 |
|
AS | Assignment |
Owner name: AVAYA INC, NEW JERSEY Free format text: REASSIGNMENT;ASSIGNORS:AVAYA TECHNOLOGY LLC;AVAYA LICENSING LLC;REEL/FRAME:021156/0287 Effective date: 20080625 Owner name: AVAYA INC,NEW JERSEY Free format text: REASSIGNMENT;ASSIGNORS:AVAYA TECHNOLOGY LLC;AVAYA LICENSING LLC;REEL/FRAME:021156/0287 Effective date: 20080625 |
|
AS | Assignment |
Owner name: AVAYA TECHNOLOGY LLC, NEW JERSEY Free format text: CONVERSION FROM CORP TO LLC;ASSIGNOR:AVAYA TECHNOLOGY CORP.;REEL/FRAME:022677/0550 Effective date: 20050930 Owner name: AVAYA TECHNOLOGY LLC,NEW JERSEY Free format text: CONVERSION FROM CORP TO LLC;ASSIGNOR:AVAYA TECHNOLOGY CORP.;REEL/FRAME:022677/0550 Effective date: 20050930 |
|
AS | Assignment |
Owner name: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE, PENNSYLVANIA Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA INC., A DELAWARE CORPORATION;REEL/FRAME:025863/0535 Effective date: 20110211 Owner name: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLAT Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA INC., A DELAWARE CORPORATION;REEL/FRAME:025863/0535 Effective date: 20110211 |
|
STCF | Information on status: patent grant |
Free format text: PATENTED CASE |
|
AS | Assignment |
Owner name: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE, PENNSYLVANIA Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA, INC.;REEL/FRAME:030083/0639 Effective date: 20130307 Owner name: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE, Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA, INC.;REEL/FRAME:030083/0639 Effective date: 20130307 |
|
FPAY | Fee payment |
Year of fee payment: 4 |
|
AS | Assignment |
Owner name: CITIBANK, N.A., AS ADMINISTRATIVE AGENT, NEW YORK Free format text: SECURITY INTEREST;ASSIGNORS:AVAYA INC.;AVAYA INTEGRATED CABINET SOLUTIONS INC.;OCTEL COMMUNICATIONS CORPORATION;AND OTHERS;REEL/FRAME:041576/0001 Effective date: 20170124 |
|
AS | Assignment |
Owner name: AVAYA INTEGRATED CABINET SOLUTIONS INC., CALIFORNIA Free format text: BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001;ASSIGNOR:CITIBANK, N.A.;REEL/FRAME:044893/0531 Effective date: 20171128 Owner name: OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION), CALIFORNIA Free format text: BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001;ASSIGNOR:CITIBANK, N.A.;REEL/FRAME:044893/0531 Effective date: 20171128 Owner name: AVAYA INC., CALIFORNIA Free format text: BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 025863/0535;ASSIGNOR:THE BANK OF NEW YORK MELLON TRUST, NA;REEL/FRAME:044892/0001 Effective date: 20171128 Owner name: VPNET TECHNOLOGIES, INC., CALIFORNIA Free format text: BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001;ASSIGNOR:CITIBANK, N.A.;REEL/FRAME:044893/0531 Effective date: 20171128 Owner name: OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL Free format text: BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001;ASSIGNOR:CITIBANK, N.A.;REEL/FRAME:044893/0531 Effective date: 20171128 Owner name: AVAYA INTEGRATED CABINET SOLUTIONS INC., CALIFORNI Free format text: BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001;ASSIGNOR:CITIBANK, N.A.;REEL/FRAME:044893/0531 Effective date: 20171128 Owner name: AVAYA INC., CALIFORNIA Free format text: BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001;ASSIGNOR:CITIBANK, N.A.;REEL/FRAME:044893/0531 Effective date: 20171128 Owner name: AVAYA INC., CALIFORNIA Free format text: BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639;ASSIGNOR:THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.;REEL/FRAME:045012/0666 Effective date: 20171128 |
|
AS | Assignment |
Owner name: VPNET TECHNOLOGIES, INC., NEW JERSEY Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:CITICORP USA, INC.;REEL/FRAME:045032/0213 Effective date: 20171215 Owner name: OCTEL COMMUNICATIONS LLC, CALIFORNIA Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:CITICORP USA, INC.;REEL/FRAME:045032/0213 Effective date: 20171215 Owner name: AVAYA TECHNOLOGY, LLC, NEW JERSEY Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:CITICORP USA, INC.;REEL/FRAME:045032/0213 Effective date: 20171215 Owner name: AVAYA, INC., CALIFORNIA Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:CITICORP USA, INC.;REEL/FRAME:045032/0213 Effective date: 20171215 Owner name: SIERRA HOLDINGS CORP., NEW JERSEY Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:CITICORP USA, INC.;REEL/FRAME:045032/0213 Effective date: 20171215 |
|
AS | Assignment |
Owner name: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT, NEW YORK Free format text: SECURITY INTEREST;ASSIGNORS:AVAYA INC.;AVAYA INTEGRATED CABINET SOLUTIONS LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:045034/0001 Effective date: 20171215 Owner name: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT, NEW Y Free format text: SECURITY INTEREST;ASSIGNORS:AVAYA INC.;AVAYA INTEGRATED CABINET SOLUTIONS LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:045034/0001 Effective date: 20171215 |
|
AS | Assignment |
Owner name: CITIBANK, N.A., AS COLLATERAL AGENT, NEW YORK Free format text: SECURITY INTEREST;ASSIGNORS:AVAYA INC.;AVAYA INTEGRATED CABINET SOLUTIONS LLC;OCTEL COMMUNICATIONS LLC;AND OTHERS;REEL/FRAME:045124/0026 Effective date: 20171215 |
|
MAFP | Maintenance fee payment |
Free format text: PAYMENT OF MAINTENANCE FEE, 8TH YEAR, LARGE ENTITY (ORIGINAL EVENT CODE: M1552); ENTITY STATUS OF PATENT OWNER: LARGE ENTITY Year of fee payment: 8 |
|
AS | Assignment |
Owner name: WILMINGTON TRUST, NATIONAL ASSOCIATION, MINNESOTA Free format text: SECURITY INTEREST;ASSIGNORS:AVAYA INC.;AVAYA MANAGEMENT L.P.;INTELLISIST, INC.;AND OTHERS;REEL/FRAME:053955/0436 Effective date: 20200925 |
|
AS | Assignment |
Owner name: VPNET TECHNOLOGIES, CALIFORNIA Free format text: BANKRUPTCY COURT ORDER RELEASING THE SECURITY INTEREST RECORDED AT REEL/FRAME 020156/0149;ASSIGNOR:CITIBANK, N.A., AS ADMINISTRATIVE AGENT;REEL/FRAME:060953/0412 Effective date: 20171128 Owner name: OCTEL COMMUNICATIONS LLC, CALIFORNIA Free format text: BANKRUPTCY COURT ORDER RELEASING THE SECURITY INTEREST RECORDED AT REEL/FRAME 020156/0149;ASSIGNOR:CITIBANK, N.A., AS ADMINISTRATIVE AGENT;REEL/FRAME:060953/0412 Effective date: 20171128 Owner name: AVAYA TECHNOLOGY LLC, CALIFORNIA Free format text: BANKRUPTCY COURT ORDER RELEASING THE SECURITY INTEREST RECORDED AT REEL/FRAME 020156/0149;ASSIGNOR:CITIBANK, N.A., AS ADMINISTRATIVE AGENT;REEL/FRAME:060953/0412 Effective date: 20171128 Owner name: AVAYA, INC., CALIFORNIA Free format text: BANKRUPTCY COURT ORDER RELEASING THE SECURITY INTEREST RECORDED AT REEL/FRAME 020156/0149;ASSIGNOR:CITIBANK, N.A., AS ADMINISTRATIVE AGENT;REEL/FRAME:060953/0412 Effective date: 20171128 |
|
AS | Assignment |
Owner name: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT, DELAWARE Free format text: INTELLECTUAL PROPERTY SECURITY AGREEMENT;ASSIGNORS:AVAYA INC.;INTELLISIST, INC.;AVAYA MANAGEMENT L.P.;AND OTHERS;REEL/FRAME:061087/0386 Effective date: 20220712 |
|
MAFP | Maintenance fee payment |
Free format text: PAYMENT OF MAINTENANCE FEE, 12TH YEAR, LARGE ENTITY (ORIGINAL EVENT CODE: M1553); ENTITY STATUS OF PATENT OWNER: LARGE ENTITY Year of fee payment: 12 |
|
AS | Assignment |
Owner name: AVAYA INTEGRATED CABINET SOLUTIONS LLC, NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026;ASSIGNOR:CITIBANK, N.A., AS COLLATERAL AGENT;REEL/FRAME:063457/0001 Effective date: 20230403 Owner name: AVAYA MANAGEMENT L.P., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026;ASSIGNOR:CITIBANK, N.A., AS COLLATERAL AGENT;REEL/FRAME:063457/0001 Effective date: 20230403 Owner name: AVAYA INC., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026;ASSIGNOR:CITIBANK, N.A., AS COLLATERAL AGENT;REEL/FRAME:063457/0001 Effective date: 20230403 Owner name: AVAYA HOLDINGS CORP., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026;ASSIGNOR:CITIBANK, N.A., AS COLLATERAL AGENT;REEL/FRAME:063457/0001 Effective date: 20230403 |
|
AS | Assignment |
Owner name: WILMINGTON SAVINGS FUND SOCIETY, FSB (COLLATERAL AGENT), DELAWARE Free format text: INTELLECTUAL PROPERTY SECURITY AGREEMENT;ASSIGNORS:AVAYA MANAGEMENT L.P.;AVAYA INC.;INTELLISIST, INC.;AND OTHERS;REEL/FRAME:063742/0001 Effective date: 20230501 |
|
AS | Assignment |
Owner name: CITIBANK, N.A., AS COLLATERAL AGENT, NEW YORK Free format text: INTELLECTUAL PROPERTY SECURITY AGREEMENT;ASSIGNORS:AVAYA INC.;AVAYA MANAGEMENT L.P.;INTELLISIST, INC.;REEL/FRAME:063542/0662 Effective date: 20230501 |
|
AS | Assignment |
Owner name: AVAYA MANAGEMENT L.P., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001);ASSIGNOR:GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT;REEL/FRAME:063779/0622 Effective date: 20230501 Owner name: CAAS TECHNOLOGIES, LLC, NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001);ASSIGNOR:GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT;REEL/FRAME:063779/0622 Effective date: 20230501 Owner name: HYPERQUALITY II, LLC, NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001);ASSIGNOR:GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT;REEL/FRAME:063779/0622 Effective date: 20230501 Owner name: HYPERQUALITY, INC., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001);ASSIGNOR:GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT;REEL/FRAME:063779/0622 Effective date: 20230501 Owner name: ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.), NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001);ASSIGNOR:GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT;REEL/FRAME:063779/0622 Effective date: 20230501 Owner name: VPNET TECHNOLOGIES, INC., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001);ASSIGNOR:GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT;REEL/FRAME:063779/0622 Effective date: 20230501 Owner name: OCTEL COMMUNICATIONS LLC, NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001);ASSIGNOR:GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT;REEL/FRAME:063779/0622 Effective date: 20230501 Owner name: AVAYA INTEGRATED CABINET SOLUTIONS LLC, NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001);ASSIGNOR:GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT;REEL/FRAME:063779/0622 Effective date: 20230501 Owner name: INTELLISIST, INC., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001);ASSIGNOR:GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT;REEL/FRAME:063779/0622 Effective date: 20230501 Owner name: AVAYA INC., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001);ASSIGNOR:GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT;REEL/FRAME:063779/0622 Effective date: 20230501 Owner name: AVAYA INTEGRATED CABINET SOLUTIONS LLC, NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436);ASSIGNOR:WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT;REEL/FRAME:063705/0023 Effective date: 20230501 Owner name: INTELLISIST, INC., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436);ASSIGNOR:WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT;REEL/FRAME:063705/0023 Effective date: 20230501 Owner name: AVAYA INC., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436);ASSIGNOR:WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT;REEL/FRAME:063705/0023 Effective date: 20230501 Owner name: AVAYA MANAGEMENT L.P., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 53955/0436);ASSIGNOR:WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT;REEL/FRAME:063705/0023 Effective date: 20230501 Owner name: AVAYA INTEGRATED CABINET SOLUTIONS LLC, NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386);ASSIGNOR:WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT;REEL/FRAME:063690/0359 Effective date: 20230501 Owner name: INTELLISIST, INC., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386);ASSIGNOR:WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT;REEL/FRAME:063690/0359 Effective date: 20230501 Owner name: AVAYA INC., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386);ASSIGNOR:WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT;REEL/FRAME:063690/0359 Effective date: 20230501 Owner name: AVAYA MANAGEMENT L.P., NEW JERSEY Free format text: RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386);ASSIGNOR:WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT;REEL/FRAME:063690/0359 Effective date: 20230501 |
|
AS | Assignment |
Owner name: AVAYA LLC, DELAWARE Free format text: (SECURITY INTEREST) GRANTOR'S NAME CHANGE;ASSIGNOR:AVAYA INC.;REEL/FRAME:065019/0231 Effective date: 20230501 |
|
AS | Assignment |
Owner name: AVAYA MANAGEMENT L.P., NEW JERSEY Free format text: INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT;ASSIGNOR:WILMINGTON SAVINGS FUND SOCIETY, FSB;REEL/FRAME:066894/0227 Effective date: 20240325 Owner name: AVAYA LLC, DELAWARE Free format text: INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT;ASSIGNOR:WILMINGTON SAVINGS FUND SOCIETY, FSB;REEL/FRAME:066894/0227 Effective date: 20240325 Owner name: AVAYA MANAGEMENT L.P., NEW JERSEY Free format text: INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT;ASSIGNOR:CITIBANK, N.A.;REEL/FRAME:066894/0117 Effective date: 20240325 Owner name: AVAYA LLC, DELAWARE Free format text: INTELLECTUAL PROPERTY RELEASE AND REASSIGNMENT;ASSIGNOR:CITIBANK, N.A.;REEL/FRAME:066894/0117 Effective date: 20240325 |
|
AS | Assignment |
Owner name: ARLINGTON TECHNOLOGIES, LLC, TEXAS Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:AVAYA LLC;REEL/FRAME:067022/0780 Effective date: 20240329 |