EP1987429A4 - System and method for customer requests and contact management - Google Patents

System and method for customer requests and contact management

Info

Publication number
EP1987429A4
EP1987429A4 EP07750785A EP07750785A EP1987429A4 EP 1987429 A4 EP1987429 A4 EP 1987429A4 EP 07750785 A EP07750785 A EP 07750785A EP 07750785 A EP07750785 A EP 07750785A EP 1987429 A4 EP1987429 A4 EP 1987429A4
Authority
EP
European Patent Office
Prior art keywords
contact management
customer requests
customer
requests
management
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP07750785A
Other languages
German (de)
French (fr)
Other versions
EP1987429A2 (en
Inventor
Pallipuram V Kannan
Reagan R Miller
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
24/7 Customer Inc
Original Assignee
24/7 Customer Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 24/7 Customer Inc filed Critical 24/7 Customer Inc
Publication of EP1987429A2 publication Critical patent/EP1987429A2/en
Publication of EP1987429A4 publication Critical patent/EP1987429A4/en
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0613—Third-party assisted
EP07750785A 2006-02-22 2007-02-15 System and method for customer requests and contact management Ceased EP1987429A4 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/360,145 US7761321B2 (en) 2006-02-22 2006-02-22 System and method for customer requests and contact management
PCT/US2007/003970 WO2007100505A2 (en) 2006-02-22 2007-02-15 System and method for customer requests and contact management

Publications (2)

Publication Number Publication Date
EP1987429A2 EP1987429A2 (en) 2008-11-05
EP1987429A4 true EP1987429A4 (en) 2012-02-01

Family

ID=38429480

Family Applications (1)

Application Number Title Priority Date Filing Date
EP07750785A Ceased EP1987429A4 (en) 2006-02-22 2007-02-15 System and method for customer requests and contact management

Country Status (5)

Country Link
US (2) US7761321B2 (en)
EP (1) EP1987429A4 (en)
CN (1) CN101384999A (en)
AU (1) AU2007221424B2 (en)
WO (1) WO2007100505A2 (en)

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US11736615B2 (en) 2020-01-16 2023-08-22 Talkdesk, Inc. Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center
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Also Published As

Publication number Publication date
AU2007221424B2 (en) 2010-05-27
WO2007100505A3 (en) 2007-12-13
WO2007100505A2 (en) 2007-09-07
CN101384999A (en) 2009-03-11
US8566135B2 (en) 2013-10-22
US7761321B2 (en) 2010-07-20
EP1987429A2 (en) 2008-11-05
US20100262549A1 (en) 2010-10-14
AU2007221424A1 (en) 2007-09-07
US20070198359A1 (en) 2007-08-23

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