DE69731596D1 - Fernwartung und -kundendienst für ein Netzwerkperipheriegerät über das weltweite Netz - Google Patents
Fernwartung und -kundendienst für ein Netzwerkperipheriegerät über das weltweite NetzInfo
- Publication number
- DE69731596D1 DE69731596D1 DE69731596T DE69731596T DE69731596D1 DE 69731596 D1 DE69731596 D1 DE 69731596D1 DE 69731596 T DE69731596 T DE 69731596T DE 69731596 T DE69731596 T DE 69731596T DE 69731596 D1 DE69731596 D1 DE 69731596D1
- Authority
- DE
- Germany
- Prior art keywords
- network
- device via
- peripheral device
- customer service
- remote maintenance
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
-
- G—PHYSICS
- G03—PHOTOGRAPHY; CINEMATOGRAPHY; ANALOGOUS TECHNIQUES USING WAVES OTHER THAN OPTICAL WAVES; ELECTROGRAPHY; HOLOGRAPHY
- G03G—ELECTROGRAPHY; ELECTROPHOTOGRAPHY; MAGNETOGRAPHY
- G03G15/00—Apparatus for electrographic processes using a charge pattern
- G03G15/50—Machine control of apparatus for electrographic processes using a charge pattern, e.g. regulating differents parts of the machine, multimode copiers, microprocessor control
- G03G15/5075—Remote control machines, e.g. by a host
- G03G15/5079—Remote control machines, e.g. by a host for maintenance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
- G06F11/0709—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
- G06F11/0733—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
- G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
- G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/02—Standardisation; Integration
- H04L41/0246—Exchanging or transporting network management information using the Internet; Embedding network management web servers in network elements; Web-services-based protocols
- H04L41/0253—Exchanging or transporting network management information using the Internet; Embedding network management web servers in network elements; Web-services-based protocols using browsers or web-pages for accessing management information
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/22—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks comprising specially adapted graphical user interfaces [GUI]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/75—Indicating network or usage conditions on the user display
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/40—Network security protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/085—Retrieval of network configuration; Tracking network configuration history
- H04L41/0853—Retrieval of network configuration; Tracking network configuration history by actively collecting configuration information or by backing up configuration information
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
- H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
- H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
- H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
- H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US08/749,637 US6473788B1 (en) | 1996-11-15 | 1996-11-15 | Remote maintenance and servicing of a network peripheral device over the world wide web |
US749637 | 1996-11-15 |
Publications (2)
Publication Number | Publication Date |
---|---|
DE69731596D1 true DE69731596D1 (de) | 2004-12-23 |
DE69731596T2 DE69731596T2 (de) | 2005-12-01 |
Family
ID=25014562
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
DE69731596T Expired - Lifetime DE69731596T2 (de) | 1996-11-15 | 1997-09-25 | Fernwartung und -kundendienst für ein Netzwerkperipheriegerät über das weltweite Netz |
Country Status (4)
Country | Link |
---|---|
US (2) | US6473788B1 (de) |
EP (2) | EP0843230B1 (de) |
JP (2) | JP3796328B2 (de) |
DE (1) | DE69731596T2 (de) |
Families Citing this family (104)
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-
1996
- 1996-11-15 US US08/749,637 patent/US6473788B1/en not_active Expired - Lifetime
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1997
- 1997-08-26 JP JP23004997A patent/JP3796328B2/ja not_active Expired - Fee Related
- 1997-09-25 DE DE69731596T patent/DE69731596T2/de not_active Expired - Lifetime
- 1997-09-25 EP EP97307547A patent/EP0843230B1/de not_active Expired - Lifetime
- 1997-09-25 EP EP04075372A patent/EP1450542B1/de not_active Expired - Lifetime
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2002
- 2002-06-28 US US10/183,341 patent/US7454476B2/en not_active Expired - Fee Related
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2005
- 2005-12-12 JP JP2005358163A patent/JP2006164291A/ja active Pending
Also Published As
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EP1450542A2 (de) | 2004-08-25 |
JPH10164182A (ja) | 1998-06-19 |
US6473788B1 (en) | 2002-10-29 |
EP1450542A3 (de) | 2004-11-10 |
US7454476B2 (en) | 2008-11-18 |
EP1450542B1 (de) | 2012-08-08 |
EP0843230A3 (de) | 1998-06-03 |
EP0843230A2 (de) | 1998-05-20 |
US20020165924A1 (en) | 2002-11-07 |
JP2006164291A (ja) | 2006-06-22 |
EP0843230B1 (de) | 2004-11-17 |
DE69731596T2 (de) | 2005-12-01 |
JP3796328B2 (ja) | 2006-07-12 |
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