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Publication numberCN102438210 A
Publication typeApplication
Application numberCN 201110446905
Publication date2 May 2012
Filing date28 Dec 2011
Priority date28 Dec 2011
Publication number201110446905.8, CN 102438210 A, CN 102438210A, CN 201110446905, CN-A-102438210, CN102438210 A, CN102438210A, CN201110446905, CN201110446905.8
Inventors朱武杰, 陈磊, 雷慈祥
Applicant上海博泰悦臻电子设备制造有限公司
Export CitationBiBTeX, EndNote, RefMan
External Links: SIPO, Espacenet
One-key service system and method
CN 102438210 A
Abstract
The invention relates to a one-key service system and method. The system comprises a user terminal and a call center service platform, wherein the user terminal comprises a one-key triggering module and a request sending module; the one-key triggering module is used for triggering the request sending module to send a request; the request sending module is used for sending a request with a user terminal identification to the call center service platform; the call center service platform comprises a request receiving module and a searching module; the request receiving module is used for receiving the request with the user terminal identification sent by the request sending module; and the searching module is used for searching for a geographical position of the user terminal according to the user terminal identification. The method comprises the following steps of: triggering the user terminal by a user through a key; sending the request with the user terminal identification to the call center service platform by the user terminal; and searching for the geographical position of the user terminal according to the user terminal identification by the call center service platform. The information related to the user can be quickly known by the one-key service system, and a convenient and quick service can be supplied to the user.
Claims(13)  translated from Chinese
1. 一种一键服务系统,包括用户终端和呼叫中心服务平台,其特征在于,所述用户终端包括一键触发模块和请求发送模块;所述一键触发模块用于触发所述请求发送模块发送请求;所述请求发送模块向所述呼叫中心服务平台发送带有用户终端标识的请求;所述呼叫中心服务平台包括请求接收模块和搜索模块;所述请求接收模块用于接收所述请求发送模块发送的带有用户终端标识的请求;所述搜索模块根据用户终端标识搜索用户终端所在的地理位置。 A a key service system comprising a user terminal and the call center services platform, wherein the user terminal comprises a trigger module and a key request module; said a key trigger module for triggering said request sending module Send requests; sending module sends the request request with the user terminal identifier to the call center service platform; the call center service platform includes a request receiving module and a search module; the request receiving means for receiving the request request with the user terminal identifier sent by the module; the search module identifies the user terminal location search where the user terminal based on.
2.根据权利要求1所述的一键服务系统,其特征在于,所述请求包括救援请求和普通请求。 A key according to claim 1 wherein the service system, wherein said request comprises a request for assistance and general requests.
3.根据权利要求2所述的一键服务系统,其特征在于,所述请求发送模块采用不同的信道发送所述救援请求和普通请求。 A key according to claim 2, wherein the service system, characterized in that said request sending module uses a different channel transmission request and the ordinary requests assistance.
4.根据权利要求1所述的一键服务系统,其特征在于,所述呼叫中心服务平台还包括信息发送模块;所述信息发送模块用于向所述用户终端发送用户所需的信息;所述用户终端还包括信息接收模块和信息告知模块;所述信息接收模块用于接收所述信息发送模块发送的用户所需的信息;所述信息告知模块用于告知用户所需的信息。 A key according to the service system according to claim 1, characterized in that the call center service platform further comprises a message sending module; said information sending module for the desired user terminal transmits information to the user; the said user terminal also includes information receiving module and a message to the module; the information receiving module is used for sending information the user receives the information sent by the module required; the message to the module for the information required to inform the user.
5.根据权利要求4所述的一键服务系统,其特征在于,所述信息告知模块为用于显示用户所需信息的显示器。 A key according to claim 4, wherein the service system, characterized in that the message to the display module for displaying information desired by the user.
6.根据权利要求4所述的一键服务系统,其特征在于,所述信息告知模块为用于播报用户所需信息的扬声器。 According to claim 4, wherein a key service system, characterized in that the message to the module for use in loudspeaker broadcast the information required.
7.根据权利要求1所述的一键服务系统,其特征在于,所述请求发送模块与请求接收模块之间采用3G网络进行通信链接。 A key according to claim 1 wherein the service system, characterized in that said request sending module and a request receiving module is used between the 3G network communication link.
8. 一种一键服务方法,其特征在于,包括以下步骤:(1)用户通过按键触发用户终端;(2)用户终端向呼叫中心服务平台发送带有用户终端标识的请求;(3)呼叫中心服务平台接收到带有用户终端标识的请求后,根据用户终端标识搜索用户终端所在的地理位置。 A one-button service method comprising the steps of: (1) the user triggers a user terminal through the key; (2) the user terminal sends a request with the user terminal identifier to the call center services platform; (3) call Upon receipt of the request with the user terminal identification, according to the location the user terminal identification searches the user terminal is located in the center service platform.
9.根据权利要求8所述的一键服务方法,其特征在于,所述请求包括救援请求和普通请求。 9. A key service method according to claim 8, wherein said request comprises a request for assistance and general requests.
10.根据权利要求9所述的一键服务方法,其特征在于,所述救援请求和普通请求通过不同的信道发送。 10. One key service method according to claim 9, wherein the rescue request and general requests sent through different channels.
11.根据权利要求8所述的一键服务方法,其特征在于,所述步骤C3)后还包括以下步骤:(4)呼叫中心服务平台向用户终端发送用户所需的信息;(5)用户终端接收用户所需的信息,并将该用户所需的信息告知用户。 11. A key service method according to claim 8, wherein said step C3) after further comprising the step of: (4) call center service platform sends the information required by the user to the user terminal; (5) user The terminal receives the information required by the user, and the information that you need to inform the user.
12.根据权利要求11所述的一键服务方法,其特征在于,所述步骤(中用户终端通过显示的方式告知用户所需的信息。 12. A key service method according to claim 11, wherein said step ( inform the user terminal by way of the information required by the user is displayed.
13.根据权利要求11所述的一键服务方法,其特征在于,所述步骤(中用户终端通过广播的方式告知用户所需的信息。 13. A key service method according to claim 11, wherein said step ( of the information required by the user to inform the user terminal by way of broadcasting.
Description  translated from Chinese

一键服务系统以及方法 A key service system and method

技术领域 Technical Field

[0001] 本发明涉及一种服务系统,特别是涉及一种一键服务系统以及方法。 [0001] The present invention relates to a service system, and particularly to a system and method for a key service. 背景技术 Background

[0002] 一键通服务是指,无论何时何地,用户只需要一键拨通客户服务中心,机票、酒店、 餐饮查询预订一键完成,免去繁琐的电话咨询烦恼;随时掌控新闻动态、热点资讯、天气预报、股票信息等等。 [0002] The PTT service is, no matter when and where users need only one key dial the customer service center, airfare, hotel, restaurant booking inquiries a button to complete, eliminating the tedious telephone counseling trouble; keep control of News , hot news, weather forecasts, stock information, and so on. 强大后台服务系统可支撑300万客户同时呼叫,保障您接入畅通,体验尊贵VIP服务。 Strong background service system can support three million customers at the same call, unimpeded access to protect your experience for VIP service.

[0003] 但是现有的一键通服务中,当客服中心接通电话后,还需要询问用户的姓名以及当前的地理位置等信息,但是当用户处于驾车状态时,有时会无法说清楚自己的准确地理位置以及相关信息,这样则会导致时间的浪费,十分不便。 [0003] but the existing PTT service, connect the call after call center, also need to ask the user name and the current location and other information, but when the user is driving the state, sometimes unable to clear their the exact location and related information, so it will lead to a waste of time, is very inconvenient.

发明内容 DISCLOSURE

[0004] 本发明所要解决的技术问题是提供一种一键服务系统及方法,能够尽快得知用户的相关信息,为用户提供便捷、快速的服务。 [0004] The technical problem to be solved by the present invention is to provide a system and method for a key service, it is possible that the user information as soon as possible, to provide users with convenient and fast service.

[0005] 本发明解决其技术问题所采用的技术方案是:提供一种一键服务系统,包括用户终端和呼叫中心服务平台,所述用户终端包括一键触发模块和请求发送模块;所述一键触发模块用于触发请求发送模块发送请求;所述请求发送模块向所述呼叫中心服务平台发送带有用户终端标识的请求;所述呼叫中心服务平台包括请求接收模块和搜索模块;所述请求接收模块用于接收所述请求发送模块发送的带有用户终端标识的请求;所述搜索模块根据用户终端标识搜索用户终端所在的地理位置。 Technical Solution [0005] The present invention solves the technical problem used is: to provide a one-click service system, including user terminals and call center services platform, the user terminal includes a key trigger module and the request module; the one key trigger module for triggering a request sending module sends a request; the request sending module to the call center service platform sends a request with the user terminal identification; the call center service platform includes a request receiving module and a search module; the request receiving means for receiving a request with the user sends the terminal identification module sends the request; the search module identifies the user terminal location search where the user terminal based on.

[0006] 所述请求包括救援请求和普通请求。 [0006] The request includes a relief requests and general requests.

[0007] 所述请求发送模块采用不同的信道发送所述救援请求和普通请求。 [0007] requesting the sending module using different channels to send the rescue requests and general requests.

[0008] 所述呼叫中心服务平台还包括信息发送模块;所述信息发送模块用于向所述用户终端发送用户所需的信息;所述用户终端还包括信息接收模块和信息告知模块;所述信息接收模块用于接收所述信息发送模块发送的用户所需的信息;所述信息告知模块用于告知用户所需的信息。 [0008] The call center service platform further comprises a message sending module; said information sending module for the desired user terminal transmits information to the user; the user terminal further includes information message to the module and receiving module; the information receiving means for receiving the information you need to send the information sent by the module; the message to the module for the information required to inform the user.

[0009] 所述信息告知模块为用于显示用户所需信息的显示器。 [0009] The message to the module as a display for displaying the information you need.

[0010] 所述信息告知模块为用于播报用户所需信息的扬声器。 [0010] The message to the speaker module for broadcast user information needs.

[0011] 所述请求发送模块与请求接收模块之间采用3G网络进行通信链接。 [0011] The request is sent between the receiver module and request the use of the 3G network module for communication link.

[0012] 本发明解决其技术问题所采用的技术方案是:提供一种一键服务方法,包括以下步骤: [0012] The aspect of the present invention is used for solving the technical problem is: to provide a one-click service method comprising the steps of:

[0013] (1)用户通过按键触发用户终端; [0013] (1) The user triggers a user terminal through the key;

[0014] (2)用户终端向呼叫中心服务平台发送带有用户终端标识的请求; [0014] (2) The user terminal sends a request with the user terminal identifier to the call center services platform;

[0015] (3)呼叫中心服务平台接收到待用终端标识的请求后,根据用户终端标识搜索用户终端所在的地理位置。 [0015] After receiving the stand-terminal identification request, the user terminal identifies the geographic location of the search user terminal (3) Call Center Service Platform. [0016] 所述请求包括救援请求和普通请求。 [0016] The request includes a relief requests and general requests.

[0017] 所述救援请求和普通请求通过不同的信道发送。 [0017] The rescue requests and general requests through different channels.

[0018] 所述步骤C3)后还包括以下步骤: [0018] The step C3) after further comprising the step of:

[0019] (4)呼叫中心服务平台向用户终端发送用户所需的信息; [0019] (4) call center service platform you need to send a message to the user terminal;

[0020] (5)用户终端接收用户所需的信息,并将该用户所需的信息告知用户。 [0020] (5) The user terminal receives the information required by the user, and the information that you need to inform the user.

[0021] 所述步骤(5)中用户终端通过显示的方式告知用户所需的信息。 [0021] The step (5) to inform the user terminal by way of the information required by the user is displayed.

[0022] 所述步骤(5)中用户终端通过广播的方式告知用户所需的信息。 [0022] The step (5) the information required by the user to inform the user terminal by way of broadcasting.

[0023] 有益效果 [0023] The beneficial effects

[0024] 由于采用了上述的技术方案,本发明与现有技术相比,具有以下的优点和积极效果:本发明中在人工坐席接通电话后,可直接获悉车内用户的信息(默认为车主)以及当前所在的地理位置,相对于直接拨打电话而言,人工坐席无需再次询问车主的名字以及其当前的地理位置,用户即可直接向人工坐席请求相关的服务,如此人工坐席能够尽快得知用户的相关信息,为用户提供便捷、快速的服务,从而尽可能地避免生命财产的损失。 [0024] As a result of the techniques described above, the present invention over the prior art, has the following advantages and positive effects: connect the call after the invention of artificial agents can be directly informed of the car user information (the default is owners) and the location is currently located, with respect to the direct dial telephone, the artificial agents again without asking the owner's name as well as its current location, the user can request directly to the artificial agent-related services, such artificial agents can be obtained as soon as possible known user information, provide users with convenient, fast service, so as to avoid loss of life and property as possible.

附图说明 Brief Description

[0025] 图1是本发明一键服务系统的第一实施方式的结构方框图; [0025] FIG. 1 is a block diagram showing a configuration of a first embodiment of the present invention, a key service system;

[0026] 图2是本发明一键服务系统的第二实施方式的结构方框图; [0026] FIG. 2 is a block diagram showing a structure of the second embodiment of the present invention, a key service system;

[0027] 图3是本发明一键服务方法的流程图。 [0027] FIG. 3 is a flowchart of a key service method of the present invention.

具体实施方式 DETAILED DESCRIPTION

[0028] 下面结合具体实施例,进一步阐述本发明。 [0028] In the following with reference to specific embodiments, further illustrate the present invention. 应理解,这些实施例仅用于说明本发明而不用于限制本发明的范围。 It should be understood that these examples are merely illustrative of the present invention is not intended to limit the scope of the invention. 此外应理解,在阅读了本发明讲授的内容之后,本领域技术人员可以对本发明作各种改动或修改,这些等价形式同样落于本申请所附权利要求书所限定的范围。 It should also be understood that the invention after reading the content taught, skilled in the art of the present invention can make various changes or modifications, these same equivalents fall within the scope of the application of the appended claims defined.

[0029] 本发明的第一实施方式涉及一种一键服务系统,如图1所示,包括用户终端和呼叫中心服务平台,所述用户终端包括一键触发模块110和请求发送模块120 ;所述一键触发模块110用于触发请求发送模块120发送请求;所述请求发送模块120向所述呼叫中心服务平台发送带有用户终端标识的请求;所述呼叫中心服务平台包括请求接收模块130和搜索模块140 ;所述请求接收模块130用于接收所述请求发送模块120发送的带有用户终端标识的请求;所述搜索模块140根据用户终端标识搜索用户终端所在的地理位置。 [0029] The first embodiment of the present invention relates to a system, a service key, shown in Figure 1, comprises a user terminal and the call center service platform, the user terminal comprises a key activation module 110 and a request sending module 120; the said a key trigger module 110 requests for triggering module 120 sends a request; the request module 120 to the call center service platform sends a request with the user terminal identification; the call center service platform includes a request receiving module 130 and Search module 140; the request receiving module 130 with user terminal identifier for requesting the transmission module 120 receives the request is sent; the search module 140 identifies the user terminal location search based on the user terminal is located.

[0030] 以救援请求为例,具体地说,当用户启动用户终端上一键触发模块时,即车内用户按下车机端的一键救援按键时,请求发送模块被触发,此时请求发送模块通过3G网络或GSM网络连接对应的电话号码,该号码与一键普通服务的电话号码相同,但是通过的是救援通道,即通过设定不同的按键,使得一键普通服务与一键救援服务的数据通道不同,且一键救援的优先级比一键呼叫的优先级高,即不必按照打电话进来的先后顺序而优先处理救援通道进来的服务请求。 [0030] In the rescue request, for example, specifically, when the user starts the user terminal a key trigger module, the car the user presses a key off-side rescue button, the request sending module is triggered, then the request is sent module via the 3G network or GSM network connection corresponding telephone number, same phone number, and a number of key common services, but through the relief channel, namely by setting different buttons, making a key common services and a key rescue services The data path is different, and a key priority of the rescue call key priority than a high, that does not have to call in the order and according to priority relief channel incoming service requests. 在进行电话连接时请求发送模块将带有用户终端标识的救援请求发送到呼叫中心服务平台,呼叫中心服务平台的请求接收模块接收带有用户终端标识的救援请求,搜索模块则根据收到的用户终端标识从数据库中寻找出车主的信息,并通过GPS系统搜索到用户终端目前所在的地理位置。 User requests sent during telephone connection with the rescue request module will help the requesting user terminal identifier is sent to the call center services platform, request receiver module receives a call center service platform with a user terminal identification, the search module is based on the received terminal identity from the database to find out the owner of the information, and search through the current GPS system to the geographic location of the user terminal. 当人工坐席接通电话后,便可直接获悉车内用户的信息(默认为车主)以及当前所在的地理位置,相对于直接拨打电话而言,人工坐席无需再次询问车主的名字以及其当前的地理位置,用户即可直接向人工坐席请求相关的服务, 比如:我的车抛锚了,请帮忙拖车;或者,出事故了,请帮忙派救护车。 When the phone is turned on artificial agents, can be directly informed of the car user information (the default for the owners) and the geographical position is currently located, with respect to the direct dial telephone, the artificial agents again without asking the owner's name and its current geographical location, users can directly request to artificial agent related services, such as: My car broke down, please help trailer; or an accident, please help send an ambulance.

[0031] 不难发现,本发明中在人工坐席接通电话后,可直接获悉车内用户的信息(默认为车主)以及当前所在的地理位置,相对于直接拨打电话而言,人工坐席无需再次询问车主的名字以及其当前的地理位置,用户即可直接向人工坐席请求相关的服务,如此人工坐席能够尽快得知用户的相关信息,为用户提供便捷、快速的救援服务,从而尽可能地避免生命财产的损失。 [0031] difficult to find, after the present invention is connected to the phone in artificial agents can be directly informed of the car user information (the default for the owners) and the location is currently located, with respect to the call directly concerned, again without artificial agents asked the owner's name as well as its current location, the user can directly request related to artificial agent services, so artificial agents can know as soon as the user information, provide users with convenient, fast rescue services, so as to avoid the loss of life and property.

[0032] 本发明的第二实施方式同样涉及一种一键服务系统,如图2所示,包括用户终端和呼叫中心服务平台,所述用户终端包括一键触发模块210和请求发送模块220 ;所述一键触发模块210用于触发请求发送模块220发送请求;所述请求发送模块220向所述呼叫中心服务平台发送带有用户终端标识的请求;所述呼叫中心服务平台包括请求接收模块230 和搜索模块MO ;所述请求接收模块230用于接收所述请求发送模块220发送的带有用户终端标识的请求;所述搜索模块240根据用户终端标识搜索用户终端所在的地理位置。 [0032] The second embodiment of the present invention also relates to a system, a service key, shown in Figure 2, including the user terminal and the call center service platform, the user terminal comprises a key activation module 210, and a request sending module 220; said one key trigger module 210 requests for triggering module 220 sends a request; sending module 220 sends the request request with the user terminal identifier to the call center service platform; the call center service platform includes a request receiving module 230 and search module MO; the request receiving module 230 with user terminal identifier for requesting the transmission module 220 receives the request is sent; the search module 240 identifies the user terminal location search based on the user terminal is located. 所述呼叫中心服务平台还包括信息发送模块250 ;所述信息发送模块250用于向所述用户终端发送用户所需的信息;所述用户终端还包括信息接收模块260和信息告知模块270 ;所述信息接收模块260用于接收所述信息发送模块250发送的用户所需的信息;所述信息告知模块270用于告知用户所需的信息。 The call center service platform further comprises a message transmission module 250; the information sending module 250 for user terminal transmits information to the desired user; the user terminal further comprises a receiving module 260 and the information message to the module 270; the said information receiving module 260 user information is used to transmit information transmission module 250 receives the required; the message to the module 270 is used to inform the user of the information required.

[0033] 以普通服务为例,具体地说,当用户启动用户终端上一键触发模块时,即车内用户按下车机端的一键呼叫按键时,请求发送模块被触发,此时请求发送模块通过3G网络或GSM网络连接对应的电话号码。 [0033] In general services, for example, specifically, when the user starts the user terminal a key trigger module, the car the user presses a key off-side call button, the request sending module is triggered, then the request is sent module connection corresponding telephone number through the 3G network or GSM network. 在进行电话连接时请求发送模块将带有用户终端标识的请求发送到呼叫中心服务平台,呼叫中心服务平台的请求接收模块接收带有用户终端标识的请求,搜索模块则根据收到的用户终端标识从数据库中寻找出车主的信息,并通过GPS系统搜索到用户终端目前所在的地理位置。 During the telephone connection request is sent to the requesting user terminal identification module with call center service platform sends the request receiver module receives a call center service platform with a requesting user terminal identification, search module is based on the user receives the terminal identification Looking from the database owner of the information, and search through the current GPS system to the geographic location of the user terminal. 当人工坐席接通电话后,便可直接获悉车内用户的信息(默认为车主)以及当前所在的地理位置,相对于直接拨打电话而言,人工坐席无需再次询问车主的名字以及其当前的地理位置,用户即可直接向人工坐席请求相关的服务, 比如:请帮我导航至人民广场;或者,查询股票信息、天气信息等。 When the phone is turned on artificial agents, can be directly informed of the car user information (the default for the owners) and the geographical position is currently located, with respect to the direct dial telephone, the artificial agents again without asking the owner's name and its current geographical location, users can directly request to artificial agent related services, such as: Please help me navigate to the People's Square; or, check stock information, weather information.

[0034] 人工坐席接收到请求后,人工坐席将用户所需的信息输入后,信息发送模块向所述用户终端发送该信息,用户终端的信息接收模块接收相关的信息后,便通过信息告知模块告知用户所需信息。 After the [0034] artificial agent receiving the request, the user artificial agents will enter the required information, the information transmission module sends an information receiving module that information, the user terminal to the user terminal after receiving the relevant information, through the information he told module inform the user the required information.

[0035] 所述信息告知模块可以是用于显示用户所需信息的显示器,即将用户所需的信息发送到用户车机端的显示器上;也可以是用于播报用户所需信息的扬声器,即将用户所需的信息通过广播的方式从扬声器中放出;还可以是显示器和扬声器相结合的提醒方式,即用户车机端的显示器上一边显示用户所需的信息,一边通过扬声器广播用户所需的信息。 [0035] The message to the module can be used to display a display user information required to send the information required for users coming to the user-side of the car display; the user can also be used to broadcast information required speaker, will users required information released by way of broadcasting from the speakers; you can also remind the way of combining a display and speakers, which displays information you need while on the user's vehicle-side display, while the required information through a loudspeaker broadcast users. 比如说,人工坐席收到帮我导航至人民广场的信息后,根据用户的需求通过互动消息的形式发送导航点至用户终端,用户通过点击该导航点后即可启动导航到达目的地;或者人工坐席收到查询股票的信息后,根据用户的需求,将用户关心的股票信息发送到用户终端,用户终端可通过显示器显示,也可以通过扬声器广播,还可以即在显示器上显示又在通过扬声器广播股票信息。 For example, artificial agents receive help me navigate to the People's Square of information, send waypoints to the user terminal based on the needs of users in the form of interactive messages, users click on the navigation points to start the navigation destination; or artificial After the agent receives a query stock information, according to the needs of users, will send users care stock information to the user terminal, the user terminal can display to be broadcast through the speakers, but also is displayed again broadcast through the speakers on the monitor stock information. 不难看出,通过信息反馈的方式将用户所需的信息发送给用户,使得用户在驾车时无需分心,保证了驾车安全。 Easy to see, by way of feedback you need to send the information to the user so that the user while driving without distraction, ensuring driving safety.

[0036] 值得一提的是,本实施方式中的呼叫中心服务平台的信息发送模块和用户终端中的信息接收模块与信息告知模块,也可以用于第一实施方式,即当派出拖车或救护车后,呼叫中心服务平台可实时获取有关拖车或救护车的相关位置信息,也就是说,被派遣的拖车或救护车实时上报位置数据使得呼叫中心服务平台能够获取到该信息。 [0036] It is worth mentioning that, in this embodiment of the call center service platform for information transmission module and the user terminal information receiving module and message to the module can also be used in the first embodiment, that is, when the trailer or ambulance dispatch After the car, call center services platform real-time access to relevant information about the location of a trailer or an ambulance, that is, the trailers or ambulance was sent to report real-time location data so that call center services platform to get to the information. 当呼叫中心服务平台获取到有关拖车或救护车的相关位置信息后,信息发送模块则将拖车或救护车的相关位置信息发送给用户终端,用户终端的信息接收模块接收相关的救援信息后,便通过信息告知模块告知用户相关的救援信息。 When the call center service platform after getting related information about the location of a trailer or an ambulance, the relevant position information sending module will be a trailer or an ambulance sent to the user terminal, user terminal information receiving module receives information related to rescue, then inform the user-related information through the rescue inform modules.

[0037] 由此可见,通过实时将拖车或救护车的相关位置告知用户可以使用户随时查看拖车或者救护车离自己的位置有多远,缓解用户的紧急心理以及不断拨打一键救援询问拖车或者救护车的出发情况。 [0037] Thus, the relevant through real-time position to inform the user of the trailer or ambulance can make the users to view trailers or ambulance from his position there is far to ease the user and continue to call for emergency psychological aid of a key or ask trailers Ambulance starting situation.

[0038] 本发明还提供一种一键服务方法,如图3所示,包括以下步骤。 [0038] The present invention also provides a method for a key service, as shown in Figure 3, comprising the following steps.

[0039] 步骤310,用户通过按键触发用户终端,即用户启动用户终端上一键触发模块。 [0039] step 310, the user triggers the user terminal through the key, that is, the user terminal user starts a key trigger module.

[0040] 接着进入步骤320,用户终端向呼叫中心服务平台发送带有用户终端标识的请求。 [0040] and then proceeds to step 320, the user terminal to the call center service platform sends a request with the user terminal ID. 具体地说,车内用户按下车机端的一键呼叫按键时,请求发送模块被触发,此时请求发送模块通过3G网络或GSM网络连接对应的电话号码,如果该请求为救援请求的话,当车内用户按下车机端的一键救援按键时,请求发送模块被触发,此时请求发送模块通过3G网络或GSM网络连接对应的电话号码,该号码与一键普通服务的电话号码相同,但是通过的是救援通道,即通过设定不同的按键,使得一键普通服务与一键救援服务的数据通道不同,且一键救援的优先级比一键呼叫的优先级高,即不必按照打电话进来的先后顺序而优先处理救援通道进来的服务请求。 Specifically, the car user presses a key off-side call button, the request sending module is triggered, then the request is sent via 3G network or a GSM module network connection corresponding telephone number, if the request for the aid requested, when car off-side when the user presses a key save button, the request sending module is triggered, then the request is sent via 3G network or a GSM module network connection corresponding telephone number, same phone number, and a number of key common services, but through the relief channel, namely by setting different buttons, making a key general service data channel and a different key rescue services, and a key priority of the rescue call key priority than a high, that does not have to follow a call came the order and priority rescue channel incoming service requests. 在进行电话连接时请求发送模块将带有用户终端标识的请求发送到呼叫中心服务平台。 During the telephone connection request sending module will request the user terminal identifier is sent to the call center service with internet.

[0041] 在步骤330中,呼叫中心服务平台接收到待用终端标识的请求后,根据用户终端标识搜索用户终端所在的地理位置。 [0041] In step 330, after receiving the stand-terminal identification request, according to the location the user terminal identification searches the user terminal is located call center service platform. 也就是说,呼叫中心服务平台的请求接收模块接收带有用户终端标识的请求,搜索模块则根据收到的用户终端标识从数据库中寻找出车主的信息,并通过GPS系统搜索到用户终端目前所在的地理位置。 That is, the request receiving module receives a call center service platform with the requesting user terminal identifier, the search module is the terminal identification from the database to find out the owner of the information received from the user, and search through the GPS system to the user terminal currently resides location. 当人工坐席接通电话后,便可直接获悉车内用户的信息(默认为车主)以及当前所在的地理位置,相对于直接拨打电话而言,人工坐席无需再次询问车主的名字以及其当前的地理位置,用户即可直接向人工坐席请求相关的服务,比如:请帮我导航至人民广场;或者,查询股票信息、天气信息等;又或者,我的车抛锚了,请帮忙拖车;或者,出事故了,请帮忙派救护车。 When the phone is turned on artificial agents, can be directly informed of the car user information (the default for the owners) and the geographical position is currently located, with respect to the direct dial telephone, the artificial agents again without asking the owner's name and its current geographical location, users can directly request to artificial agent related services, such as: Please help me navigate to the People's Square; or, check stock information, weather information; or, my car broke down, please help trailer; or, a accident, please help send an ambulance.

[0042] 步骤340中,呼叫中心服务平台向用户终端发送用户所需的信息。 [0042] Step 340, the call center service platform you need to send a message to the user terminal. 具体地说,在普通请求时,人工坐席接收到请求后,人工坐席将用户所需的信息输入后,信息发送模块向所述用户终端发送该信息;在救援请求时,当派出拖车或救护车后,呼叫中心服务平台可实时获取有关拖车或救护车的相关位置信息,也就是说,被派遣的拖车或救护车实时上报位置数据使得呼叫中心服务平台能够获取到该信息。 After Specifically, in the normal request, the request is received artificial agents, artificial agents to user input required information, the information transmission module transmits the information to the user terminal; in the rescue request, when the trailer or ambulance dispatch After the call center service platform can obtain real-time information about the relative position of a trailer or an ambulance, that is, the trailers or ambulance was sent to report real-time location data so that call center services platform to get to the information. 当呼叫中心服务平台获取到有关拖车或救护车的相关位置信息后,信息发送模块则将拖车或救护车的相关位置信息发送给用户终端。 When the call center service platform to get relevant information about the location of a trailer or an ambulance, the relevant position information sending module will be a trailer or an ambulance sent to the user terminal.

[0043] 最后进入步骤350,用户终端接收用户所需的信息,并将该用户所需的信息告知用户。 [0043] Finally proceeds to step 350, the user terminal receives the information required by the user, and the information that you need to inform the user. 具体地说,在普通请求时,用户终端可以通过显示器显示用户所需的信息,即用户终端收到用户所需的信息后在其显示器上显示该信息;也可以通过扬声器播报用户所需的信息,即用户终端收到用户所需的信息后用扬声器广播该信息;还可以是显示器和扬声器相结合的提醒方式,即用户车机端的显示器上一边显示用户所需的信息,一边通过扬声器广播用户所需的信息。 Specifically, in the ordinary request, the user terminal can display information required by the user via the display, the user terminal after receiving the information required by the user to display the information on its display; the information you need to be broadcast through the speaker After the broadcast by loudspeaker that the user terminal receives the information required by the user information; can also be a way to remind the combination of a display and a speaker, that while you need to display information on the user's vehicle-side display, while the user through a speaker broadcasting the required information. 比如说,人工坐席收到帮我导航至人民广场的信息后,根据用户的需求通过互动消息的形式发送导航点至用户终端,用户通过点击该导航点后即可启动导航到达目的地;或者人工坐席收到查询股票的信息后,根据用户的需求,将用户关心的股票信息发送到用户终端,用户终端可通过显示器显示,也可以通过扬声器广播,还可以即在显示器上显示又在通过扬声器广播股票信息。 For example, artificial agents receive help me navigate to the People's Square of information, send waypoints to the user terminal based on the needs of users in the form of interactive messages, users click on the navigation points to start the navigation destination; or artificial After the agent receives a query stock information, according to the needs of users, will send users care stock information to the user terminal, the user terminal can display to be broadcast through the speakers, but also is displayed again broadcast through the speakers on the monitor stock information. 在救援请求时,用户终端则实时告知用户相关的救援信息,如拖车或救护车的相关位置信息。 When the rescue request, the user terminal then informs the user real-time information related to rescue, such as information related to the location of the trailer or ambulance.

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Classifications
International ClassificationH04W4/10, H04W4/04
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