CN102438210A - One-key service system and method - Google Patents
One-key service system and method Download PDFInfo
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- CN102438210A CN102438210A CN2011104469058A CN201110446905A CN102438210A CN 102438210 A CN102438210 A CN 102438210A CN 2011104469058 A CN2011104469058 A CN 2011104469058A CN 201110446905 A CN201110446905 A CN 201110446905A CN 102438210 A CN102438210 A CN 102438210A
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Abstract
The invention relates to a one-key service system and method. The system comprises a user terminal and a call center service platform, wherein the user terminal comprises a one-key triggering module and a request sending module; the one-key triggering module is used for triggering the request sending module to send a request; the request sending module is used for sending a request with a user terminal identification to the call center service platform; the call center service platform comprises a request receiving module and a searching module; the request receiving module is used for receiving the request with the user terminal identification sent by the request sending module; and the searching module is used for searching for a geographical position of the user terminal according to the user terminal identification. The method comprises the following steps of: triggering the user terminal by a user through a key; sending the request with the user terminal identification to the call center service platform by the user terminal; and searching for the geographical position of the user terminal according to the user terminal identification by the call center service platform. The information related to the user can be quickly known by the one-key service system, and a convenient and quick service can be supplied to the user.
Description
Technical field
The present invention relates to a kind of service system, particularly relate to an a kind of key service system and method.
Background technology
The logical service of one key is meant that no matter when and where, the user only needs a key to put through Customer Service Center, and air ticket, hotel, catering query are subscribed one-key operation, and it is worried to remove loaded down with trivial details telephone counseling from; At any time control news dynamically, focus information, weather forecast, stock information or the like.Powerful background service system can support 3,000,000 clients and call out simultaneously, and it is unimpeded to ensure that you insert, and experiences honorable VIP service.
But in the logical service of an existing key; After client service center connects phone; Also need inquire user's name and current information such as geographical position, but be in when driving state as the user, can't say clearly accurate geographical position and the relevant information of oneself sometimes; So then can cause waste of time, very inconvenience.
Summary of the invention
Technical problem to be solved by this invention provides an a kind of key service system and method, can learn user's relevant information as early as possible, for the user provides convenient, service fast.
The technical solution adopted for the present invention to solve the technical problems is: an a kind of key service system is provided, comprises user terminal and call center services platform, said user terminal comprises a key trigger module and a request sending module; A said key trigger module is used for the trigger request sending module and sends request; The described request sending module sends the request that has user terminal identification to said call center services platform; Said call center services platform comprises request receiver module and search module; The described request receiver module is used to receive the request that has user terminal identification that the described request sending module sends; Said search module is according to the geographical position at place, user terminal identification search subscriber terminal.
Described request comprises aid request and common request.
The described request sending module adopts different channels to send said aid request and common request.
Said call center services platform also comprises information sending module; Said information sending module is used for sending the required information of user to said user terminal; Said user terminal also comprises information receiving module and information notification module; Said information receiving module is used to receive the required information of user that said information sending module is sent; Said information notification module is used to the information of informing that the user is required.
Said information notification module is the display that is used for the explicit user information needed.
Said information notification module is the loud speaker that is used to report user's information needed.
Adopting 3G network to communicate between described request sending module and the request receiver module links.
The technical solution adopted for the present invention to solve the technical problems is: an a kind of key method of servicing is provided, may further comprise the steps:
(1) user triggers user terminal through button;
(2) user terminal sends the request that has user terminal identification to the call center services platform;
(3) after the call center services platform receives the request of terminal iidentification for use, according to the geographical position at place, user terminal identification search subscriber terminal.
Described request comprises aid request and common request.
Said aid request is sent through different channels with common request.
Said step (3) back is further comprising the steps of:
(4) the call center services platform sends the required information of user to user terminal;
(5) user terminal receives the required information of user, and the information notification user that this user is required.
User terminal is informed the information that the user is required through the mode that shows in the said step (5).
User terminal is informed the information that the user is required through the mode of broadcasting in the said step (5).
Beneficial effect
Owing to adopted above-mentioned technical scheme; The present invention compared with prior art has following advantage and good effect: after operator attendance is connected phone, can directly learn user's in the car the information (being defaulted as the car owner) and the geographical position at current place among the present invention; For directly calling; The name that operator attendance need not to inquire once more the car owner with and current geographical position, the user can be directly to the relevant service of operator attendance request, so operator attendance can be learnt user's relevant information as early as possible; For the user provides convenient, service fast, thereby avoid the loss of lives and properties as much as possible.
Description of drawings
Fig. 1 is the block diagram of first execution mode of the present invention's one key service system;
Fig. 2 is the block diagram of second execution mode of the present invention's one key service system;
Fig. 3 is the flow chart of the present invention's one key method of servicing.
Embodiment
Below in conjunction with specific embodiment, further set forth the present invention.Should be understood that these embodiment only to be used to the present invention is described and be not used in the restriction scope of the present invention.Should be understood that in addition those skilled in the art can do various changes or modification to the present invention after the content of having read the present invention's instruction, these equivalent form of values fall within the application's appended claims institute restricted portion equally.
First execution mode of the present invention relates to an a kind of key service system, and is as shown in Figure 1, comprises user terminal and call center services platform, and said user terminal comprises a key trigger module 110 and request sending module 120; A said key trigger module 110 is used for trigger request sending module 120 and sends request; Described request sending module 120 sends the request that has user terminal identification to said call center services platform; Said call center services platform comprises request receiver module 130 and search module 140; Described request receiver module 130 is used to receive the request that has user terminal identification that described request sending module 120 sends; Said search module 140 is according to the geographical position at place, user terminal identification search subscriber terminal.
With the aid request is example, specifically, and when the user starts on the user terminal key trigger module; Be that request sending module was triggered when the user pressed the key rescue button of engine end in the car, this moment, request sending module connected corresponding telephone number through 3G network or GSM network; This number is identical with the telephone number of a key generic services; But what pass through is the rescue passage, promptly through setting different keys, makes a key generic services different with the data channel of key rescue service; And the priority that priority ratio one key of key rescue is called out is high, promptly needn't priority treatment rescue the services request that passage is come in according to the sequencing that telephones in.Send to the call center services platform carrying out the phone aid request that request sending module will have a user terminal identification when connecting; The request receiver module of call center services platform receives the aid request that has user terminal identification; Search module is then sought out car owner's information from database according to the user terminal identification of receiving, and search the user terminal geographical position at place at present through gps system.After operator attendance is connected phone; Just can directly learn user's in the car the information (being defaulted as the car owner) and the geographical position at current place; For directly calling, the name that operator attendance need not to inquire once more the car owner with and current geographical position, the user can be directly to the relevant service of operator attendance request; Such as: my car breakdown, trailer please help; Perhaps, an accident happened, please help and send ambulance.
Be not difficult to find; Among the present invention after operator attendance is connected phone; Can directly learn user's in the car the information (being defaulted as the car owner) and the geographical position at current place, for directly calling, the name that operator attendance need not to inquire once more the car owner with and current geographical position; The user can be directly to the relevant service of operator attendance request; So operator attendance can be learnt user's relevant information as early as possible, for the user provides convenient, rescue service fast, thereby avoids the loss of lives and properties as much as possible.
Second execution mode of the present invention relates to an a kind of key service system equally, and is as shown in Figure 2, comprises user terminal and call center services platform, and said user terminal comprises a key trigger module 210 and request sending module 220; A said key trigger module 210 is used for trigger request sending module 220 and sends request; Described request sending module 220 sends the request that has user terminal identification to said call center services platform; Said call center services platform comprises request receiver module 230 and search module 240; Described request receiver module 230 is used to receive the request that has user terminal identification that described request sending module 220 sends; Said search module 240 is according to the geographical position at place, user terminal identification search subscriber terminal.Said call center services platform also comprises information sending module 250; Said information sending module 250 is used for sending the required information of user to said user terminal; Said user terminal also comprises information receiving module 260 and information notification module 270; Said information receiving module 260 is used to receive the required information of user that said information sending module 250 is sent; Said information notification module 270 is used to the information of informing that the user is required.
With the generic services is example; Specifically, when the user starts on the user terminal key trigger module, when promptly the user presses a key call button of engine end in the car; Request sending module is triggered, and this moment, request sending module connected corresponding telephone number through 3G network or GSM network.Send to the call center services platform carrying out the phone request that request sending module will have a user terminal identification when connecting; The request receiver module of call center services platform receives the request that has user terminal identification; Search module is then sought out car owner's information from database according to the user terminal identification of receiving, and search the user terminal geographical position at place at present through gps system.After operator attendance is connected phone; Just can directly learn user's in the car the information (being defaulted as the car owner) and the geographical position at current place; For directly calling; The name that operator attendance need not to inquire once more the car owner with and current geographical position, the user can be directly to the relevant service of operator attendance request, such as: please help me to navigate to People's Square; Perhaps, inquiry stock information, Weather information etc.
After operator attendance receives request; After the operator attendance information that the user is required is imported; Information sending module is sent this information to said user terminal, and the information receiving module of user terminal is just informed user's information needed through the information notification module after receiving relevant information.
Said information notification module can be the display that is used for the explicit user information needed, is about to the required information of user and sends on the display of user's engine end; Also can be the loud speaker that is used to report user's information needed, be about to the required information of user and from loud speaker, emit through the mode of broadcasting; Can also be the alerting pattern that display and loud speaker combine, i.e. the required information of explicit user on one side on the display of user's engine end be on one side through the required information of loud speaker broadcasting user.Such as, after operator attendance is received and helped me to navigate to the information of People's Square, sending navigation spots to user terminal through the form of interactive message according to user's demand, the user can start navigation arrival destination after clicking this navigation spots; After perhaps operator attendance is received the information of inquiry stock; According to user's demand, the stock information that the user is concerned about sends to user terminal, and user terminal can show through display; Also can also promptly on display, show again and broadcast stock information through loud speaker broadcasting through loud speaker.Be not difficult to find out that the information user is required through the mode of feedback information sends to the user, make that the user need not to divert one's attention when driving, guaranteed the safety of driving.
What deserves to be mentioned is; The information sending module of the call center services platform in this execution mode and the information receiving module in the user terminal and information notification module; Also can be used for first execution mode, promptly after sending trailer or ambulance, the call center services platform can obtain the relevant location information of relevant trailer or ambulance in real time; That is to say that the trailer or the ambulance real-time report position data of being sent make the call center services platform can get access to this information.Get access to the relevant location information of relevant trailer or ambulance when the call center services platform after; Information sending module then sends to user terminal with the relevant location information of trailer or ambulance; The information receiving module of user terminal is just informed user-dependent rescue information through the information notification module after receiving relevant rescue information.
This shows; Through in real time the relevant position of trailer or ambulance being informed the user can make the user check at any time how far trailer or ambulance have from the position of oneself, the situation of setting out of alleviating user's urgent psychology and constantly dialing key rescue inquiry trailer or ambulance.
The present invention also provides an a kind of key method of servicing, and is as shown in Figure 3, may further comprise the steps.
Then get into step 320, user terminal sends the request that has user terminal identification to the call center services platform.Specifically, when the user pressed a key call button of engine end in the car, request sending module was triggered; This moment, request sending module connected corresponding telephone number through 3G network or GSM network, if this asks to be aid request, when user in the car presses the key rescue button of engine end; Request sending module is triggered; This moment, request sending module connected corresponding telephone number through 3G network or GSM network, and this number is identical with the telephone number of a key generic services, and what still pass through is the rescue passage; Promptly through setting different keys; Make that the data channel of a key generic services and key rescue service is different, and the priority that priority ratio one key of key rescue is called out is high, services request that promptly needn't priority treatment rescue passage is come in according to the sequencing that telephones in.Send to the call center services platform carrying out the phone request that request sending module will have a user terminal identification when connecting.
In step 330, after the call center services platform receives the request of terminal iidentification for use, according to the geographical position at place, user terminal identification search subscriber terminal.That is to say; The request receiver module of call center services platform receives the request that has user terminal identification; Search module is then sought out car owner's information from database according to the user terminal identification of receiving, and search the user terminal geographical position at place at present through gps system.After operator attendance is connected phone; Just can directly learn user's in the car the information (being defaulted as the car owner) and the geographical position at current place; For directly calling; The name that operator attendance need not to inquire once more the car owner with and current geographical position, the user can be directly to the relevant service of operator attendance request, such as: please help me to navigate to People's Square; Perhaps, inquiry stock information, Weather information etc.; Or, my car breakdown, trailer please help; Perhaps, an accident happened, please help and send ambulance.
In the step 340, the call center services platform sends the required information of user to user terminal.Specifically, when common request, after operator attendance received request, after the operator attendance information that the user is required was imported, information sending module was sent this information to said user terminal; When aid request; After sending trailer or ambulance; The call center services platform can obtain the relevant location information of relevant trailer or ambulance in real time, that is to say, the trailer or the ambulance real-time report position data of being sent make the call center services platform can get access to this information.Get access to the relevant location information of relevant trailer or ambulance when the call center services platform after, information sending module then sends to user terminal with the relevant location information of trailer or ambulance.
Get into step 350 at last, user terminal receives the required information of user, and the information notification user that this user is required.Specifically, when common request, user terminal can pass through the required information of display explicit user, and promptly user terminal shows this information after receiving the required information of user on its display; Also can report the required information of user through loud speaker, promptly user terminal is broadcasted this information with loud speaker after receiving the required information of user; Can also be the alerting pattern that display and loud speaker combine, i.e. the required information of explicit user on one side on the display of user's engine end be on one side through the required information of loud speaker broadcasting user.Such as, after operator attendance is received and helped me to navigate to the information of People's Square, sending navigation spots to user terminal through the form of interactive message according to user's demand, the user can start navigation arrival destination after clicking this navigation spots; After perhaps operator attendance is received the information of inquiry stock; According to user's demand, the stock information that the user is concerned about sends to user terminal, and user terminal can show through display; Also can also promptly on display, show again and broadcast stock information through loud speaker broadcasting through loud speaker.When aid request, user terminal is then informed user-dependent rescue information in real time, like the relevant location information of trailer or ambulance.
Claims (13)
1. a key service system comprises user terminal and call center services platform, it is characterized in that, said user terminal comprises a key trigger module and a request sending module; A said key trigger module is used to trigger the described request sending module and sends request; The described request sending module sends the request that has user terminal identification to said call center services platform; Said call center services platform comprises request receiver module and search module; The described request receiver module is used to receive the request that has user terminal identification that the described request sending module sends; Said search module is according to the geographical position at place, user terminal identification search subscriber terminal.
2. a key service system according to claim 1 is characterized in that described request comprises aid request and common request.
3. a key service system according to claim 2 is characterized in that, the described request sending module adopts different channels to send said aid request and common request.
4. a key service system according to claim 1 is characterized in that said call center services platform also comprises information sending module; Said information sending module is used for sending the required information of user to said user terminal; Said user terminal also comprises information receiving module and information notification module; Said information receiving module is used to receive the required information of user that said information sending module is sent; Said information notification module is used to the information of informing that the user is required.
5. a key service system according to claim 4 is characterized in that said information notification module is the display that is used for the explicit user information needed.
6. a key service system according to claim 4 is characterized in that said information notification module is the loud speaker that is used to report user's information needed.
7. a key service system according to claim 1 is characterized in that, adopts 3G network to communicate between described request sending module and the request receiver module and links.
8. a key method of servicing is characterized in that, may further comprise the steps:
(1) user triggers user terminal through button;
(2) user terminal sends the request that has user terminal identification to the call center services platform;
(3) after the call center services platform receives the request that has user terminal identification, according to the geographical position at place, user terminal identification search subscriber terminal.
9. a key method of servicing according to claim 8 is characterized in that described request comprises aid request and common request.
10. a key method of servicing according to claim 9 is characterized in that, said aid request is sent through different channels with common request.
11. a key method of servicing according to claim 8 is characterized in that, said step (3) back is further comprising the steps of:
(4) the call center services platform sends the required information of user to user terminal;
(5) user terminal receives the required information of user, and the information notification user that this user is required.
12. a key method of servicing according to claim 11 is characterized in that, user terminal is informed the information that the user is required through the mode that shows in the said step (5).
13. a key method of servicing according to claim 11 is characterized in that, user terminal is informed the information that the user is required through the mode of broadcasting in the said step (5).
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011104469058A CN102438210A (en) | 2011-12-28 | 2011-12-28 | One-key service system and method |
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| CN2011104469058A CN102438210A (en) | 2011-12-28 | 2011-12-28 | One-key service system and method |
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| CN102438210A true CN102438210A (en) | 2012-05-02 |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105683715A (en) * | 2016-01-06 | 2016-06-15 | 冯旋宇 | Fire police path navigation method and system for smart city |
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Patent Citations (4)
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| US20010009406A1 (en) * | 2000-01-26 | 2001-07-26 | Matsushita Electric Works, Ltd. | Support request processing system using GPS data for locating a person requesting a support |
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Application publication date: 20120502 |
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