CA2453583A1 - Multimodal session support on distinct multi channel protocol - Google Patents
Multimodal session support on distinct multi channel protocol Download PDFInfo
- Publication number
- CA2453583A1 CA2453583A1 CA002453583A CA2453583A CA2453583A1 CA 2453583 A1 CA2453583 A1 CA 2453583A1 CA 002453583 A CA002453583 A CA 002453583A CA 2453583 A CA2453583 A CA 2453583A CA 2453583 A1 CA2453583 A1 CA 2453583A1
- Authority
- CA
- Canada
- Prior art keywords
- session
- type
- context data
- voice
- cndot
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W76/00—Connection management
- H04W76/20—Manipulation of established connections
- H04W76/22—Manipulation of transport tunnels
Abstract
An improved mechanism for sharing information between a non-voice session and a voice session is described. Clients use communication devices to exchange voice information over voice sessions to voice node servers and exchange non-voice information over non-voice sessions to WAP gateways. Information about the activity in a session is stored as context data. When a client switches from communication over one type of session to another, context data for that client is located and retrieved. The retrieved context data is used to recreate the state of the prior session, thus eliminating the need to reenter information that was previously available.
Claims (24)
1 WHAT IS CLAIMED IS:
1. A method for sharing information between a voice session and a non-voice session, comprising:
.cndot. storing context data for a user communicating in a first session that is a first type of session, said first type of session being one of a voice session and a non-voice session;
.cndot. receiving a request from said user to initiate communication over a second type of session, said second type of session being the other of a voice session and a non-voice session than said first type of session;
.cndot. retrieving said context data; and .cndot. providing information from said context data to a service assessed in said second type of session, wherein said context data reflects the context of said first session.
1. A method for sharing information between a voice session and a non-voice session, comprising:
.cndot. storing context data for a user communicating in a first session that is a first type of session, said first type of session being one of a voice session and a non-voice session;
.cndot. receiving a request from said user to initiate communication over a second type of session, said second type of session being the other of a voice session and a non-voice session than said first type of session;
.cndot. retrieving said context data; and .cndot. providing information from said context data to a service assessed in said second type of session, wherein said context data reflects the context of said first session.
2. The method of claim 1, wherein the step of storing context data is performed in response to switching from said first type of session to said second type of session.
3. The method of claim 1, wherein said first type of session is a voice session and said second type of session is a non-voice session.
4. The method of claim 1, wherein said first type of session is a non-voice session and said second type of session is a voice session.
5. The method of claim 1, wherein:
.cndot. said step of storing context data includes storing context data in association with an identifier associated with said user; and .cndot. said step of retrieving said context data includes retrieving said context data based on said identifier associated with said user.
.cndot. said step of storing context data includes storing context data in association with an identifier associated with said user; and .cndot. said step of retrieving said context data includes retrieving said context data based on said identifier associated with said user.
6. The method of claim 5, wherein said identifier is associated with a phone number of a device used by said user to request said second type of session.
7. The method of claim 1, wherein said step of storing context data for a user is performed by using a cookie.
8. The method of claim 1, wherein said context data is stored on a web server.
9. The method of claim 1, further comprising the steps of:
.cndot. receiving a-request from said user to switch from said second type of session back to said first type of session;
.cndot. after switching back to said first type of session, performing the steps of:
~ retrieving said context data; and ~ providing information from said context data to a service assessed in said first type of session.
.cndot. receiving a-request from said user to switch from said second type of session back to said first type of session;
.cndot. after switching back to said first type of session, performing the steps of:
~ retrieving said context data; and ~ providing information from said context data to a service assessed in said first type of session.
10. The method of claim 1, wherein the step of storing context data is performed at periodic intervals.
11. The method of claim 1, wherein the step of storing context data is performed in response to new activity within said first type of session.
12. The method of claim 3, wherein the step of storing context data is performed in response to a participant in said voice session entering data related to said voice session.
13. A computer-readable medium carrying instructions for sharing information between a voice session and a non-voice session, the instructions including instructions for performing the steps of:
.cndot. storing context-data for a user communicating in a first session that is a first type of session, said first type of session being one of a voice session and a non-voice session;
.cndot.. receiving a request from said user to initiate communication over a second type of session, said second type of session being the other of a voice session and a non-voice session than said first type of session;
.cndot. retrieving said context data; and .cndot. providing information from said context data to a service assessed in said second type of session, wherein said context data reflects the context of said first session.
.cndot. storing context-data for a user communicating in a first session that is a first type of session, said first type of session being one of a voice session and a non-voice session;
.cndot.. receiving a request from said user to initiate communication over a second type of session, said second type of session being the other of a voice session and a non-voice session than said first type of session;
.cndot. retrieving said context data; and .cndot. providing information from said context data to a service assessed in said second type of session, wherein said context data reflects the context of said first session.
14. The computer-readable medium of claim 13, wherein the step of storing context data is performed in response to switching from said first type of session to said second type of session.
15. The computer-readable medium of claim 13, wherein said first type of session is a voice session and said second type of session is a non-voice session.
16. The computer-readable medium of claim 13, wherein said first type of session is a non-voice session and said second type of session is a voice session.
17. The computer-readable medium of claim 13, wherein:
.cndot. said step of storing context data includes storing context data in association with an identifier associated with said user; and .cndot. said step of retrieving said context data includes retrieving said context data based on said identifier associated with said user.
.cndot. said step of storing context data includes storing context data in association with an identifier associated with said user; and .cndot. said step of retrieving said context data includes retrieving said context data based on said identifier associated with said user.
18. The computer-readable medium of claim 17, wherein said identifier is associated with a phone number of a device used by said user to request said second type of session.
19. The computer-readable medium of claim 13, wherein said step of storing context data for a user is performed by using a cookie.
20. The computer-readable medium of claim 13, wherein said context data is stored on a web server.
21. The computer-readable medium of claim 13, further comprising instructions for performing the steps of:
.cndot. receiving a request from said user to switch from said second type of session back to said first type of session;
.cndot. after switching back to said first type of session, performing the steps of:
~ retrieving said context data; and ~ providing information from said context data to a service assessed in said first type of session.
.cndot. receiving a request from said user to switch from said second type of session back to said first type of session;
.cndot. after switching back to said first type of session, performing the steps of:
~ retrieving said context data; and ~ providing information from said context data to a service assessed in said first type of session.
22. The computer-readable medium of claim 13, wherein the step of storing context data is performed at periodic intervals.
23. The computer-readable medium of claim 13, wherein the step of storing context data is performed in response to new activity within said first type of session.
24. The computer-readable medium of claim 15, wherein the step of storing context data is performed in response to a participant in said voice session entering data related to said voice session.
Applications Claiming Priority (5)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US30670401P | 2001-07-20 | 2001-07-20 | |
| US60/306,704 | 2001-07-20 | ||
| US10/095,803 US7693541B1 (en) | 2001-07-20 | 2002-03-19 | Multimodal session support on distinct multi channel protocol |
| US10/095,803 | 2002-03-19 | ||
| PCT/US2002/023077 WO2003056859A2 (en) | 2001-07-20 | 2002-07-19 | Multimodal session support on distinct multi channel protocol |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CA2453583A1 true CA2453583A1 (en) | 2003-07-10 |
| CA2453583C CA2453583C (en) | 2011-05-03 |
Family
ID=26790628
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA2453583A Expired - Lifetime CA2453583C (en) | 2001-07-20 | 2002-07-19 | Multimodal session support on distinct multi channel protocol |
Country Status (9)
| Country | Link |
|---|---|
| US (1) | US7693541B1 (en) |
| EP (1) | EP1410660B8 (en) |
| JP (1) | JP4131856B2 (en) |
| CN (1) | CN1259799C (en) |
| AU (1) | AU2002365114B2 (en) |
| CA (1) | CA2453583C (en) |
| DE (1) | DE60219794T2 (en) |
| HK (1) | HK1061947A1 (en) |
| WO (1) | WO2003056859A2 (en) |
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-
2002
- 2002-03-19 US US10/095,803 patent/US7693541B1/en active Active
- 2002-07-19 JP JP2003557239A patent/JP4131856B2/en not_active Expired - Lifetime
- 2002-07-19 EP EP02803267A patent/EP1410660B8/en not_active Expired - Lifetime
- 2002-07-19 DE DE60219794T patent/DE60219794T2/en not_active Expired - Lifetime
- 2002-07-19 CA CA2453583A patent/CA2453583C/en not_active Expired - Lifetime
- 2002-07-19 AU AU2002365114A patent/AU2002365114B2/en not_active Expired
- 2002-07-19 CN CNB02814466XA patent/CN1259799C/en not_active Expired - Lifetime
- 2002-07-19 WO PCT/US2002/023077 patent/WO2003056859A2/en active Search and Examination
-
2004
- 2004-06-26 HK HK04104593A patent/HK1061947A1/en not_active IP Right Cessation
Also Published As
| Publication number | Publication date |
|---|---|
| EP1410660B8 (en) | 2007-10-17 |
| CN1545818A (en) | 2004-11-10 |
| EP1410660B1 (en) | 2007-04-25 |
| WO2003056859A2 (en) | 2003-07-10 |
| HK1061947A1 (en) | 2004-10-08 |
| AU2002365114A1 (en) | 2003-07-15 |
| AU2002365114B2 (en) | 2007-10-18 |
| EP1410660A2 (en) | 2004-04-21 |
| DE60219794D1 (en) | 2007-06-06 |
| CN1259799C (en) | 2006-06-14 |
| WO2003056859A3 (en) | 2003-12-18 |
| JP2005527132A (en) | 2005-09-08 |
| JP4131856B2 (en) | 2008-08-13 |
| DE60219794T2 (en) | 2008-01-24 |
| CA2453583C (en) | 2011-05-03 |
| US7693541B1 (en) | 2010-04-06 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| EEER | Examination request | ||
| MKEX | Expiry |
Effective date: 20220719 |