CA2434858A1 - Remotely managing a data processing system via a communications network - Google Patents

Remotely managing a data processing system via a communications network Download PDF

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Publication number
CA2434858A1
CA2434858A1 CA002434858A CA2434858A CA2434858A1 CA 2434858 A1 CA2434858 A1 CA 2434858A1 CA 002434858 A CA002434858 A CA 002434858A CA 2434858 A CA2434858 A CA 2434858A CA 2434858 A1 CA2434858 A1 CA 2434858A1
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CA
Canada
Prior art keywords
processing system
data processing
technical parameter
remote
remote data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002434858A
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French (fr)
Other versions
CA2434858C (en
Inventor
Shawn S. Cornelius
Clifford L. Donoughe
Arnold Z. Huffman
Richard R. Krahn
Michael S. Sweeney
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Accenture Global Services Ltd
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Individual
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Publication of CA2434858A1 publication Critical patent/CA2434858A1/en
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Publication of CA2434858C publication Critical patent/CA2434858C/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0803—Configuration setting
    • H04L41/0823—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00—Arrangements for software engineering
    • G06F8/60—Software deployment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0893—Assignment of logical groups to network elements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
    • H04L43/0805—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
    • H04L43/0817—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking functioning
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0803—Configuration setting
    • H04L41/0813—Configuration setting characterised by the conditions triggering a change of settings
    • H04L41/082—Configuration setting characterised by the conditions triggering a change of settings the condition being updates or upgrades of network functionality
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0803—Configuration setting
    • H04L41/0823—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability
    • H04L41/0826—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability for reduction of network costs
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0803—Configuration setting
    • H04L41/0823—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability
    • H04L41/0833—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability for reduction of network energy consumption
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/0803—Configuration setting
    • H04L41/0823—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability
    • H04L41/0836—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability to enhance reliability, e.g. reduce downtime
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/08—Configuration management of networks or network elements
    • H04L41/085—Retrieval of network configuration; Tracking network configuration history
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/06—Generation of reports
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/10—Active monitoring, e.g. heartbeat, ping or trace-route

Abstract

A management system (14) communicates with at least one remote data processing system (18), associated with a trading participant, on a technical parameter of at least one remote data processing system (18). A technical parameter may refer to software configuration data, hardware configuration data, operational status of a data processing system, operational status of a software component of the data processing system, operational status of a hardware component of the data processing system, or otherwise. The management system (14) receives a report message on the technical parameter via a communications network (16).
The management system (14) interprets or processes the report message for a presentation on a user interface (34) of the management system (14).

Claims (28)

1. A method for managing a remote data processing system via a communications network, the method comprising:
communicating with a remote data processing system associated with a trading partner on at least one technical parameter of the remote data processing system;
receiving a report message on the at least one technical parameter via the communications network; and interpreting the report message for presentation on a user interface to coordinate the management of the at least one technical parameter for trading partners within a trading group.
2. The method according to claim 1 wherein the communicating comprises polling a remote business-to-business server as the remote data processing system to obtain the at least one technical parameter concerning an operational status of at least one of software and hardware of the remote business-to-business server.
3. The method according to claim 1 wherein the communicating comprises polling a remote business-to-business server at the remote data processing system to obtain the at least one technical parameter of at least one of software and hardware of the remote business-to-business server.
4. The method according to claim 1 further comprising presenting the report message on the user interface for review.
5. The method according to claim 1 wherein the at least one technical parameter comprises one or more of the following: hardware configuration of the remote data processing system, hardware configuration of a base data processing system, software configuration of the remote data processing system, software configuration of the base data processing system, an installed version of a remote software module, an installed version of a base software module, an installed type of remote software module, an installed type of base software module, operational status data, performance metric data on performance of the remote data processing system, and performance metric data on performance of the base data processing system.
6. The method according to claim 1 wherein the at least one technical parameter comprises operational status data of at least one of the remote data processing system, a base data processing system, and the communications network.
7. A method for managing a remote data processing system via a communications network, the method comprising:
receiving a report message containing technical parameter data on a remote data processing system via the communications network;
retrieving reference technical parameter data from a reference parameters storage based on the report message; and determining whether the received technical parameter data of the report data message complies with the retrieved reference technical parameter data.
8. The method according to claim 7 further comprising the step of:
polling a remote data processing system associated with a trading partner on the technical parameter data of the remote data processing system.
9. The method according to claim 7 further comprising:
sending a revision to the remote data processing system if at least one software component is noncompliant with the reference technical parameter data.
10. The method according to claim 7 further comprising:

sending an upgrade software module to the remote data processing system if the same types of software modules are not specified in the reference technical parameter data and the received technical parameter data.
11. The method according to claim 9 further comprising:
installing the upgrade software module after receipt of confirmation that a requisite hardware upgrade for supporting the upgrade software module has been successfully completed.
12. The method according to claim 7 further comprising:
delaying a transmission of a revision to the remote data processing system if the same software components are not specified in the reference technical parameter data and the received technical parameter data and if the remote data processing system requires a hardware upgrade to support the revision.
13. The method according to claim 7 further comprising:
sending a desired version of an upgrade software module to the remote data processing system if the same versions of software modules are not specified in the reference technical parameter data and the received technical parameter data.
14. The method according to claim 13 further comprising:
installing the desired version of the upgrade software module after receipt of confirmation that a requisite hardware upgrade for supporting the desired version of the upgrade software module has been successfully completed.
15. The method according to claim 7 further comprising:
delaying a transmission of a desired version of an upgrade software module to the remote data processing system if the same versions of software modules are not specified in the reference technical parameter data and the received technical parameter data and if the remote data processing system requires a hardware upgrade to support the desired version of the upgrade software module.
16. The method according to claim 7 further comprising:
revising the reference parameters storage such that a reference configuration is defined by the technical parameter data and includes a new feature for installation at the remote data processing system.
17. A system for managing a remote data processing system via a communications network, the system comprising:
a managing communications interface for supporting communication with a remote data processing system associated with a trading partner on at least one technical parameter of the remote data processing system;
a monitor for receiving a report message on the at least one technical parameter via the communications network; and an interpreter for interpreting the report message for presentation on a user interface.
18. The system according to claim 17 wherein the remote data processing system comprises a remote business-to-business server.
19. The system according to claim 17 further comprising a presentation module for preparing a presentation of the report message on the user interface for renew.
20. The system according to claim 17 wherein the technical parameters comprise one or more of the following: hardware configuration of the remote data processing system, hardware configuration of a base data processing system, software configuration of the remote data processing system, software configuration of the base data processing system, an installed version of a remote software module, an installed version of a base software module, an installed type of remote software module, an installed type of base software module, operational status data, performance metric data on performance of the remote data processing system, and performance metric data on performance of the base data processing system.
21. The system according to claim 17 wherein the at least one technical parameter comprises operational status data.
22. A system for managing a remote data processing system via a communications network, the system comprising:
a monitor for receiving a report message on at least one technical parameter of a remote data processing system via the communications network;
a data manager for retrieving reference technical parameter data from a reference parameters storage; and a data processor for determining whether the received technical parameter data of the report data message complies with the retrieved reference technical parameter data.
23. The system according to claim 22 further comprising the step of a base communications interface adapted to poll the remote data processing system associated with a trading partner on the at least one technical parameter of the remote data processing system.
24. The system according to claim 22 further comprising:
a managing communications interface for sending a revision to the remote data processing system if the data processor determined that the same software modules are not specified in the reference technical parameter data and the received technical parameter data.
25. The system according to claim 22 further comprising:
a managing communications interface for sending a revision to the remote data processing system if the data processor determined that the same software type of software modules are not specified in the reference technical parameter data and the received technical parameter data.
26. The system according to claim 22 further comprising:
a managing communications interface for sending a revision to the remote data processing system if the data processor determined that the same version of software modules are not specified in the reference technical parameter data and the received technical parameter data.
27. The system according to claim 22 wherein the data processor is coupled to a storage device, the storage device including at least one of a reference parameters storage, a received parameters storage, and an upgrade module storage for storing upgrade software modules.
28. The system according to claim 22 wherein the data manager and a user interface support a user's revision of reference parameters of the reference parameters storage to add, delete, or modify at least one software feature of the remote data processing system.
CA2434858A 2001-01-31 2002-01-30 Remotely managing a data processing system via a communications network Expired - Lifetime CA2434858C (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US26553801P 2001-01-31 2001-01-31
US60/265,538 2001-01-31
US09/945,188 2001-08-31
US09/945,188 US8176137B2 (en) 2001-01-31 2001-08-31 Remotely managing a data processing system via a communications network
PCT/US2002/002587 WO2002061539A2 (en) 2001-01-31 2002-01-30 Remotely managing a data processing system via a communications network

Publications (2)

Publication Number Publication Date
CA2434858A1 true CA2434858A1 (en) 2002-08-08
CA2434858C CA2434858C (en) 2010-06-01

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CA2434858A Expired - Lifetime CA2434858C (en) 2001-01-31 2002-01-30 Remotely managing a data processing system via a communications network

Country Status (8)

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US (1) US8176137B2 (en)
EP (2) EP2256582B1 (en)
AT (1) ATE481671T1 (en)
CA (1) CA2434858C (en)
DE (1) DE60237672D1 (en)
ES (1) ES2520965T3 (en)
HK (1) HK1060199A1 (en)
WO (1) WO2002061539A2 (en)

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EP1358532A4 (en) 2007-04-18
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HK1060199A1 (en) 2004-07-30
EP1358532B1 (en) 2010-09-15
WO2002061539A2 (en) 2002-08-08
EP2256582A2 (en) 2010-12-01
DE60237672D1 (en) 2010-10-28
ATE481671T1 (en) 2010-10-15
EP2256582A3 (en) 2011-06-22
CA2434858C (en) 2010-06-01
WO2002061539A3 (en) 2003-02-27
US8176137B2 (en) 2012-05-08
EP2256582B1 (en) 2014-07-30
US20040015857A1 (en) 2004-01-22

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