CA2433468A1 - Call waiting notification - Google Patents

Call waiting notification Download PDF

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Publication number
CA2433468A1
CA2433468A1 CA002433468A CA2433468A CA2433468A1 CA 2433468 A1 CA2433468 A1 CA 2433468A1 CA 002433468 A CA002433468 A CA 002433468A CA 2433468 A CA2433468 A CA 2433468A CA 2433468 A1 CA2433468 A1 CA 2433468A1
Authority
CA
Canada
Prior art keywords
voice
person
notification
speaker
call waiting
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002433468A
Other languages
French (fr)
Other versions
CA2433468C (en
Inventor
Doree Duncan Seligmann
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Avaya Technology LLC
Original Assignee
Avaya Technology LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Avaya Technology LLC filed Critical Avaya Technology LLC
Publication of CA2433468A1 publication Critical patent/CA2433468A1/en
Application granted granted Critical
Publication of CA2433468C publication Critical patent/CA2433468C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L13/00—Speech synthesis; Text to speech systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition

Abstract

A technique for notifying a person who is engaged in a telephone call with a second person that a third person is calling him or her is disclosed. The notification comprises not a series of beeps but a voice - synthetically generated or pre-recorded - that has at least one different psychoacoustic characteristic than the voice of the second person. By using a notification that is psychoacoustically different than the voice of the second person, the ability of the first person to simultaneously perceive and understand the notification and the voice of the second person is enhanced. Example psychoacoustic characteristics of a voice include, but are not limited to, the gender of the speaker's voice (i.e., male or female), the natural language of the speaker's voice (e.g., English, Spanish, French, etc.), and the smoothness of the speaker's voice (e.g., silky or raspy, etc.).
CA002433468A 2002-07-01 2003-06-25 Call waiting notification Expired - Fee Related CA2433468C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10/187,100 US6687338B2 (en) 2002-07-01 2002-07-01 Call waiting notification
US10/187,100 2002-07-01

Publications (2)

Publication Number Publication Date
CA2433468A1 true CA2433468A1 (en) 2004-01-01
CA2433468C CA2433468C (en) 2005-09-20

Family

ID=29720411

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002433468A Expired - Fee Related CA2433468C (en) 2002-07-01 2003-06-25 Call waiting notification

Country Status (4)

Country Link
US (1) US6687338B2 (en)
EP (1) EP1379066B1 (en)
CA (1) CA2433468C (en)
DE (1) DE60307737T2 (en)

Families Citing this family (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6910481B2 (en) * 2003-03-28 2005-06-28 Ric Investments, Inc. Pressure support compliance monitoring system
US20040267531A1 (en) * 2003-06-30 2004-12-30 Whynot Stephen R. Method and system for providing text-to-speech instant messaging
US8819128B2 (en) * 2003-09-30 2014-08-26 Apple Inc. Apparatus, method, and computer program for providing instant messages related to a conference call
US8645575B1 (en) 2004-03-31 2014-02-04 Apple Inc. Apparatus, method, and computer program for performing text-to-speech conversion of instant messages during a conference call
US7715544B1 (en) 2004-09-30 2010-05-11 At&T Intellectual Property, I, L.P. Method and apparatus for selective call waiting treatment
US20070019797A1 (en) * 2005-06-29 2007-01-25 Morris Robert P Methods, systems, and computer program products for performing a context-based call action in response to an incoming call indication
US8121842B2 (en) 2008-12-12 2012-02-21 Microsoft Corporation Audio output of a document from mobile device
US8620282B2 (en) 2010-04-23 2013-12-31 Blackberry Limited In-call, audible call waiting
US8837705B2 (en) * 2011-04-06 2014-09-16 Avaya Inc. Real-time probability based contact handling time
US10237082B2 (en) 2012-08-31 2019-03-19 Avaya Inc. System and method for multimodal interaction aids
US9756083B2 (en) 2013-02-01 2017-09-05 Avaya Inc. System and method for context-aware participant management
JP6822679B2 (en) 2018-09-13 2021-01-27 Ｎｅｃプラットフォームズ株式会社 Telephone exchange, music on hold notification method and sound on hold notification program

Family Cites Families (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5652789A (en) * 1994-09-30 1997-07-29 Wildfire Communications, Inc. Network based knowledgeable assistant
US5850435A (en) * 1996-03-01 1998-12-15 U S West, Inc. Method for audible caller name announcement with call list feature
US5946386A (en) * 1996-03-11 1999-08-31 Xantel Corporation Call management system with call control from user workstation computers
US6035273A (en) * 1996-06-26 2000-03-07 Lucent Technologies, Inc. Speaker-specific speech-to-text/text-to-speech communication system with hypertext-indicated speech parameter changes
US5752230A (en) * 1996-08-20 1998-05-12 Ncr Corporation Method and apparatus for identifying names with a speech recognition program
US5894504A (en) * 1996-10-02 1999-04-13 At&T Advanced call waiting and messaging system
US6018710A (en) * 1996-12-13 2000-01-25 Siemens Corporate Research, Inc. Web-based interactive radio environment: WIRE
US5911129A (en) * 1996-12-13 1999-06-08 Intel Corporation Audio font used for capture and rendering
AU2285201A (en) * 1999-12-20 2001-07-03 Qualcomm Incorporated System and method for enhancing call waiting functionality via voice recognition
EP1312198A1 (en) * 2000-08-23 2003-05-21 Conexant Systems, Inc. Communication on hold notifier
US20020077089A1 (en) * 2000-12-15 2002-06-20 Telefonaktiebolaget L M Ericsson (Publ) Method and apparatus for caller identification during call waiting

Also Published As

Publication number Publication date
EP1379066A2 (en) 2004-01-07
DE60307737T2 (en) 2007-08-30
EP1379066A3 (en) 2004-03-03
US20040001574A1 (en) 2004-01-01
CA2433468C (en) 2005-09-20
EP1379066B1 (en) 2006-08-23
DE60307737D1 (en) 2006-10-05
US6687338B2 (en) 2004-02-03

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Effective date: 20210625