CA2308979A1 - Method and apparatus for creating and sending structured voicemail messages - Google Patents

Method and apparatus for creating and sending structured voicemail messages Download PDF

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Publication number
CA2308979A1
CA2308979A1 CA002308979A CA2308979A CA2308979A1 CA 2308979 A1 CA2308979 A1 CA 2308979A1 CA 002308979 A CA002308979 A CA 002308979A CA 2308979 A CA2308979 A CA 2308979A CA 2308979 A1 CA2308979 A1 CA 2308979A1
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CA
Canada
Prior art keywords
message
recipient
messaging
define
fragments
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002308979A
Other languages
French (fr)
Other versions
CA2308979C (en
Inventor
Thomas J. Ball
Michael Abraham Benedikt
Peter Andrew Mataga
Carlos Miguel Puchol
Kenneth G. Rehor
Curtis Duane Tuckey
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nokia of America Corp
Original Assignee
Lucent Technologies Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Lucent Technologies Inc filed Critical Lucent Technologies Inc
Publication of CA2308979A1 publication Critical patent/CA2308979A1/en
Application granted granted Critical
Publication of CA2308979C publication Critical patent/CA2308979C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00—Telephonic communications
    • Y10S379/908—Multimedia

Abstract

A sender (101) creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structure of the message. Other messaging elements may include textual fragments, audio fragments that refer to audio data files that are associated with the message, and/or references to textual fragments and/or audio fragments that are stored at specified locations. The instructions may define a hierarchical menu structure which, when the message is presented to the recipient (106) by a messaging system (104), offers the recipient different navigational choices from which the recipient may select and thus effect the information content of what is presented. The structured message is sent by the sender to the recipient at an address on a messaging system that stores the message and is capable of interpreting and assembling the messaging elements in accordance with the embedded instruction and playing-out the message to the recipient when the recipient accesses the system and retrieves the message from storage. The structured message may also include links to a specific destination, to which the messaging system establishes a connection if the link is selected by the recipient during play-out of the message. Further, the messaging system can gather information from the recipient during play-out and forward that information to a specified destination, which may respond with another structured message. In the described embodiment, a phone markup language is used to define the structure and the inherent embedded instructions associated with the structure of the message.
CA002308979A 1999-05-25 2000-05-16 Method and apparatus for creating and sending structured voicemail messages Expired - Fee Related CA2308979C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/318,140 1999-05-25
US09/318,140 US6393107B1 (en) 1999-05-25 1999-05-25 Method and apparatus for creating and sending structured voicemail messages

Publications (2)

Publication Number Publication Date
CA2308979A1 true CA2308979A1 (en) 2000-11-25
CA2308979C CA2308979C (en) 2003-06-10

Family

ID=23236831

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002308979A Expired - Fee Related CA2308979C (en) 1999-05-25 2000-05-16 Method and apparatus for creating and sending structured voicemail messages

Country Status (4)

Country Link
US (1) US6393107B1 (en)
EP (1) EP1056268B1 (en)
CA (1) CA2308979C (en)
DE (1) DE60000361T2 (en)

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US6771639B1 (en) * 2000-04-10 2004-08-03 Nortel Networks Limited Providing announcement information in requests to establish interactive call sessions
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US7606706B1 (en) * 2000-04-20 2009-10-20 Rubin Aviel D System and method for storage and retrieval of personal communications in a broadband network
US7546351B1 (en) * 2000-08-17 2009-06-09 Mxgo Methods and systems for filtering, sorting, and dispatching messages to wired and wireless devices
FI110297B (en) 2000-08-21 2002-12-31 Mikko Kalervo Vaeaenaenen Short message system, method and terminal
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US6963839B1 (en) 2000-11-03 2005-11-08 At&T Corp. System and method of controlling sound in a multi-media communication application
US7091976B1 (en) * 2000-11-03 2006-08-15 At&T Corp. System and method of customizing animated entities for use in a multi-media communication application
US6976082B1 (en) * 2000-11-03 2005-12-13 At&T Corp. System and method for receiving multi-media messages
US20080040227A1 (en) * 2000-11-03 2008-02-14 At&T Corp. System and method of marketing using a multi-media communication system
US6990452B1 (en) 2000-11-03 2006-01-24 At&T Corp. Method for sending multi-media messages using emoticons
US7035803B1 (en) 2000-11-03 2006-04-25 At&T Corp. Method for sending multi-media messages using customizable background images
US7203648B1 (en) * 2000-11-03 2007-04-10 At&T Corp. Method for sending multi-media messages with customized audio
US8516047B2 (en) 2000-11-06 2013-08-20 Rick Castanho System and method for service specific notification
WO2002037393A2 (en) * 2000-11-06 2002-05-10 Envoy Worlwide, Inc. System and method for service specific notification
CA2429613C (en) * 2000-11-17 2008-08-26 Mcneil-Ppc, Inc. Meltable form of sucralose
US8654939B2 (en) * 2001-02-13 2014-02-18 International Business Machines Corporation Recording and receiving voice mail with freeform bookmarks
US7003083B2 (en) * 2001-02-13 2006-02-21 International Business Machines Corporation Selectable audio and mixed background sound for voice messaging system
GB0113571D0 (en) * 2001-06-04 2001-07-25 Hewlett Packard Co Audio-form presentation of text messages
WO2003039122A1 (en) * 2001-10-29 2003-05-08 Siemens Aktiengesellschaft Method and system for dynamic generation of announcement contents
US7671861B1 (en) 2001-11-02 2010-03-02 At&T Intellectual Property Ii, L.P. Apparatus and method of customizing animated entities for use in a multi-media communication application
DE10163277C2 (en) * 2001-12-21 2003-11-20 Speech Design Carrier Systems Method for sending a message to a phone number, and device therefor
JP3821740B2 (en) * 2002-03-22 2006-09-13 Ｎｅｃインフロンティア株式会社 Audio data transmitter / receiver
US20040225561A1 (en) * 2003-05-09 2004-11-11 Todd Hertzberg Method for handling a subscription of a communication device
US20040230825A1 (en) * 2003-05-16 2004-11-18 Shepherd Eric Robert Secure browser
US20060023901A1 (en) * 2004-07-30 2006-02-02 Schott Ronald P Method and system for online dynamic mixing of digital audio data
US7613283B1 (en) * 2005-02-24 2009-11-03 At&T Intellectual Property Ii, Lp Method and apparatus for interactive voicemail
US20080273699A1 (en) * 2007-05-03 2008-11-06 Notification Technologies, Inc. System for controlling the transmission of mass notifications
US8477913B2 (en) * 2009-05-01 2013-07-02 T-Mobile Usa, Inc. Voicemail with data content
US8340646B2 (en) * 2009-05-01 2012-12-25 T-Mobile Usa, Inc. Direct voicemailing
US8451990B2 (en) * 2009-06-18 2013-05-28 Mitel Networks Corporation Method, system and apparatus for storing voicemail
US9154456B2 (en) 2012-04-17 2015-10-06 Trenda Innovations, Inc. Messaging system and method
CN107005615B (en) * 2014-10-27 2020-11-06 瑞德史可集团 Notification method and system of communication network

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Also Published As

Publication number Publication date
DE60000361T2 (en) 2003-07-31
EP1056268A3 (en) 2001-01-17
CA2308979C (en) 2003-06-10
EP1056268B1 (en) 2002-08-28
EP1056268A2 (en) 2000-11-29
US6393107B1 (en) 2002-05-21
DE60000361D1 (en) 2002-10-02

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