CA2255990A1 - Method and system for voice call completion using information retrieved from an open application on a computing machine - Google Patents

Method and system for voice call completion using information retrieved from an open application on a computing machine

Info

Publication number
CA2255990A1
CA2255990A1 CA002255990A CA2255990A CA2255990A1 CA 2255990 A1 CA2255990 A1 CA 2255990A1 CA 002255990 A CA002255990 A CA 002255990A CA 2255990 A CA2255990 A CA 2255990A CA 2255990 A1 CA2255990 A1 CA 2255990A1
Authority
CA
Canada
Prior art keywords
information
call
subscriber
dialled
telephone number
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002255990A
Other languages
French (fr)
Other versions
CA2255990C (en
Inventor
Michael William Petras
Douglas Petty
Alan Stuart Frank
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Rockstar Consortium US LP
Original Assignee
Northern Telecom Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Northern Telecom Ltd filed Critical Northern Telecom Ltd
Publication of CA2255990A1 publication Critical patent/CA2255990A1/en
Application granted granted Critical
Publication of CA2255990C publication Critical patent/CA2255990C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements

Abstract

A method and apparatus for call completion using information extracted from an active application on a computing machine is described. Call initiation may be accomplished using a "warm-line" feature in which a default number is dialled after a predetermined time of an off-hook condition of a voice terminal, if no digits are dialled after the voice terminal is taken off-hook. The number dialled is a number used to connect the telephone set to computer-Controlled Telephony Integration hardware (CTI). On receipt of the call, the CTI hardware extracts Automatic Number Identification (ANI) information to determine the number of the calling party and verifies that the calling party is the subscriber to the service. If the calling party is the subscriber to the service, a query is sent to an IP address associated with the subscriber to retrieve information from an active application for completing a second leg of the call. The information may be a telephone number, or information which would permit the retrieval of a telephone number such as a name and address or an e-mail address. A directory service may be used to convert the information into a telephone number. Once a telephone number is obtained, the CTI hardware is used to complete the second leg of the call and the two calls are joined together. The advantage is a fast, convenient method of completing calls without dialling digits or manually converting one form of information into a diallable number.
CA002255990A 1997-12-24 1998-12-04 Method and system for voice call completion using information retrieved from an open application on a computing machine Expired - Fee Related CA2255990C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/997,989 1997-12-24
US08/997,989 US6215784B1 (en) 1997-12-24 1997-12-24 Method and system for voice call completion using information retrieved from an open application on a computing machine

Publications (2)

Publication Number Publication Date
CA2255990A1 true CA2255990A1 (en) 1999-06-24
CA2255990C CA2255990C (en) 2004-02-24

Family

ID=25544639

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002255990A Expired - Fee Related CA2255990C (en) 1997-12-24 1998-12-04 Method and system for voice call completion using information retrieved from an open application on a computing machine

Country Status (5)

Country Link
US (1) US6215784B1 (en)
EP (1) EP0935380B1 (en)
JP (1) JP4384743B2 (en)
CA (1) CA2255990C (en)
DE (1) DE69831650T2 (en)

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Also Published As

Publication number Publication date
EP0935380A2 (en) 1999-08-11
EP0935380A3 (en) 2003-01-15
US6215784B1 (en) 2001-04-10
DE69831650D1 (en) 2006-02-02
CA2255990C (en) 2004-02-24
JP4384743B2 (en) 2009-12-16
EP0935380B1 (en) 2005-09-21
JPH11284726A (en) 1999-10-15
DE69831650T2 (en) 2006-03-16

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EEER Examination request
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Effective date: 20161205