CA2210082A1 - Telephone call on hold service for a party placed on hold by another party - Google Patents

Telephone call on hold service for a party placed on hold by another party

Info

Publication number
CA2210082A1
CA2210082A1 CA002210082A CA2210082A CA2210082A1 CA 2210082 A1 CA2210082 A1 CA 2210082A1 CA 002210082 A CA002210082 A CA 002210082A CA 2210082 A CA2210082 A CA 2210082A CA 2210082 A1 CA2210082 A1 CA 2210082A1
Authority
CA
Canada
Prior art keywords
hold
service
party
call
telephone call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002210082A
Other languages
French (fr)
Other versions
CA2210082C (en
Inventor
Richard J. Dobrovich
Daniel J. Farfan
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AG Communication Systems Corp
Original Assignee
AG Communication Systems Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AG Communication Systems Corp filed Critical AG Communication Systems Corp
Publication of CA2210082A1 publication Critical patent/CA2210082A1/en
Application granted granted Critical
Publication of CA2210082C publication Critical patent/CA2210082C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/002Applications of echo suppressors or cancellers in telephonic connections

Abstract

An on hold telephony service that allows a party placed on hold, if he is a subscriber to the service, to also place the call on hold and then hang up. The on hold service can be implemented on a central office switch or an enhanced services platform connected to the switch. The on hold service is accessed by the party placed on hold, i.e., subscriber, through a transfer function that causes the call to be maintained by the on hold service. When the party who originally placed the call on hold returns to the call, the on hold service informs him that the service will then call the subscriber so that both parties can be reconnected.
CA002210082A 1996-07-26 1997-07-10 Telephone call on hold service for a party placed on hold by another party Expired - Fee Related CA2210082C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US686,780 1996-07-26
US08/686,780 US5875231A (en) 1996-07-26 1996-07-26 Telephone call on hold service for a party placed on hold by another party

Publications (2)

Publication Number Publication Date
CA2210082A1 true CA2210082A1 (en) 1998-01-26
CA2210082C CA2210082C (en) 2003-12-30

Family

ID=24757728

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002210082A Expired - Fee Related CA2210082C (en) 1996-07-26 1997-07-10 Telephone call on hold service for a party placed on hold by another party

Country Status (2)

Country Link
US (1) US5875231A (en)
CA (1) CA2210082C (en)

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US8913728B2 (en) 2002-11-07 2014-12-16 Blake Bookstaff Method and system for automated intellegent advertising on wearable devices
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US20050246228A1 (en) * 2004-04-30 2005-11-03 John Billingsley On-hold sponsorship and advertising system and method
US9792633B2 (en) 2004-06-29 2017-10-17 Blake Bookstaff Method and system for intelligent processing of electronic information with cloud computing
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US8762289B2 (en) * 2006-07-19 2014-06-24 Chacha Search, Inc Method, apparatus, and computer readable storage for training human searchers
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WO2008019369A2 (en) * 2006-08-07 2008-02-14 Chacha Search, Inc. Method, system, and computer program product for multi-level marketing
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Also Published As

Publication number Publication date
CA2210082C (en) 2003-12-30
US5875231A (en) 1999-02-23

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Legal Events

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EEER Examination request
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