CA2071300C - Method and system for the efficient distribution of messages utilizing a data processing system - Google Patents

Method and system for the efficient distribution of messages utilizing a data processing system

Info

Publication number
CA2071300C
CA2071300C CA002071300A CA2071300A CA2071300C CA 2071300 C CA2071300 C CA 2071300C CA 002071300 A CA002071300 A CA 002071300A CA 2071300 A CA2071300 A CA 2071300A CA 2071300 C CA2071300 C CA 2071300C
Authority
CA
Canada
Prior art keywords
distribution
media
selected message
alternate
user
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
CA002071300A
Other languages
French (fr)
Other versions
CA2071300A1 (en
Inventor
Hadyn A. Inniss
Robert S. Keller
William J. Johnson
Marvin L. Williams
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
International Business Machines Corp
Original Assignee
International Business Machines Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by International Business Machines Corp filed Critical International Business Machines Corp
Publication of CA2071300A1 publication Critical patent/CA2071300A1/en
Application granted granted Critical
Publication of CA2071300C publication Critical patent/CA2071300C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F13/00Interconnection of, or transfer of information or other signals between, memories, input/output devices or central processing units
    • G06F13/14Handling requests for interconnection or transfer
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • H04Q3/002Details
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q11/00Selecting arrangements for multiplex systems
    • H04Q11/04Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435Details
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00Telephonic communications
    • Y10S379/908Multimedia

Abstract

A method and system are disclosed for the efficient distribution of messages utilizing a data processing system.
A distribution channel is selected in response to a user selection of a particular distribution media. If transmission via the selected distribution channel fails, an alternate distribution media is automatically selected and the message converted to that alternate distribution media.
Transmission is then attempted utilizing the alternate distribution media via a different distribution channel In one depicted embodiment of the present invention the process of automatically selecting a different distribution media and attempting transmission via a different distribution channel continues until such time as a transmission is successful or a specified maximum number of attempted transmissions has occurred.

Description

'~7~3~

BACKGROUND OF T~E INVENTION

1. Technical Field:

The present invention relates ln general to the field of data processing systems and in particular to the field of distributing messages from a user of a data processing system to a recipient, utiLizing one of a variety of distribution media. Still more particularly, the present invention relates to a method and system for automatically selecting an alternate distribution media upon the failure of an attempted transmission via a particular distribution channel, and attempting transmission utilizing that alternate distribution media.
2. Description of the Related Art:

Electronic communication is increasingly common in the world today. For example, messages or documents may be transmitted between parties separated by great geographic distances utilizing electronic mail, facsimile or voice communication systems.

Automatically rerouting messages or documents in an electronic message distribution system in response to localized problems within the system is well known in the prior art. For example, -t;elephonic communications may be automatically rerouted via an alterna-te route in the event of a catastrophic failure within the system which affects the normal route. Thus, for example, a facsimile message transmitted via the telephone system from Dallas, Texas to Chicago, I]linois may normally be routed via St. Louis, Missouri. In the event telephone lines in the St. Louis, Missouri vicini-ty are inoperative or occupied, the document, while still in a facsim:ile format, could be automatically rerouted to Chicago utiliz:ing telephone lines through Memphis, Tennessee.

?,~7~3~ ~' While the sys-tems for rero~1tiny electroni.c messages or documents via alternate routes are well known in the art, there exists no method or system which permits a message or document to be al-tered to a di..fferent media and transmitted vla a completely different system in response to the non-availability of the system associated with -the first media.

It should therefore be apparent that a need exists for a method and system whereby alternate distribution media may be automatically selected, a message conver-ted into the alternate media and -transmitted via an alternate system or distribution channel in the event of a failure to successfully transmit the document or message in the media originally selected.

SUMMARY OF THE INVENTION

It is therefore one ob-ject of the present invention to provide an improved method and system for the efficient distribution of messages within a system.

It is another object of the present invention to provide an improved method and system for automatically selecting from a plurality of distribution media for the efficient distribution of messages within a system.

It is yet another object of the present invention to provide an improved method and system for the efficient distribution of messages within a system which automatically selects alternate distribution media in response to a failure of transmission via a previously selected distribution channel, and which thereafter automatically attempts transmission of a message using the alternate distribution media.

The foregoing objects are achie~Ted as is now described. A
method and system are di.sclosed for the efficient distributi.on of messages utili.zing a data processing system.

2~ j'l3~

A distribution channel is selec-ted in response to a user selection of a particular distributi.on media. If transmission via the selected distrib~ltion channel fails, an alternate distribution medla is automatically selected and the message converted to that alternate distribution media.
Transmission is -then attempted utiliziny the al.ternate distribution media via a different distribution channel. In one depicted embodiment of the present invention the process of automatically selecting a different distribution media and attempting transmissiorl via a different distribution channel continues until such time as a transmission is successful or a specified maximum number of attempted transmission has occurred.

BRIEF DESCRIPTION OF THE DRAWINGS

The novel features believed characteristic of the invention are set forth in the appended claims. The invention itself however~ as well as a preferred mode of use, further objects and advantages thereof, will best be understood by reference to the following detailed description of an illustrative embodiment when read in conjunction with the accompanying drawi.ngs, wherein:

Figure 1 is a pictorial representation of a data processing system which may be utilized to implement the method and system of the presen-t invention.

Figure 2 is a pictorial representation of a user interface which may be displayed on a computer display screen in accordance with the method and system of the present invention.

Figure 3 is a high level flow chart depicting the automatic selection of alternate di.stribution media in accordance with the me-thod and system of the present invention.

~'37~3~3 DETAILED DESCRIPTION OF PREFERRED EMBODIMENT

With reference now to the figures and in particular with reference to Figure 1, there is depicted a pictorial representation of a data processing system 10 which may be utilized to implement the method and system of the present invention. As may be seen, data processing system 10 may include a plurality of computers 14 which may be connected together in a local area network 16. Of ~ourse, those skilled i.n the art will appreciate that a plurality of i~telligent work stations coupled to a host processor may be utilized to implement such network.

As is common in such data processing systems, each individual computer may be coupled to a storage device 18 and/or a printer/output device 20. One or more such storage devices 18 may be utilized, in accordance with the method of the present invention, to store the various data objects or documents which may be periodically accessed and processed by a user within data processing system 10, in accordance with the method and system of the present invention. In a manner well know in the prior art, each such data processing procedure or document may be stored within a storage device 18, which may be associated with a resource manager of library service, which is responsible for maintaining and updating all resource objects associated therewith.

Still referring to Figure ], it may be that data processing system 10 may communicate with another system 12 which may include a second data processing system, via electronic delivery utilizing a communications network 22, or by physical delivery using a post office 24. System 12 may also receive messages via various distribution channels 36. As utilized herein, the term distribution channel shall include various electronic distributicn systems such as telephone lines, a dedicated facsimile line, and radio signals and shall also include various physical delivery systems such as a postal letter carrier or messenger service. A message may be characterized in various distribution media. As utilized herein, the term , 3 ~ u distribution media sha]1 include such media as facsimile 28, telephone 30, voice mail 32~ e:Lectronic mail (email) 34, or letter 26.

As will be appreciated upon reference -to the foregoing, it is often desirable fol- a user wi-thin data processing system 10 -to be able to communicate efficiently with users within system 12. When one distribution channel 36 is unavailable, a user of date processing system 10 may desire to send a message utilizi.ng a different distribution media.
In order for a user of data processing system 10 to efficiently distribute messages to a selected user within system 12 it would be desirable to be abl.e to automatically select an alternate dis-trihution media to be utilized in the event of the non-availabillty of a selected channel 36 and to automatically attempt transmission of a message utilizing the alternate distribution media via a different distribution channel.

Referring now to Fi~lre 2, there is illustrated a pictorial representation of a computer display screen 38 on which is depicted a primary electronic mail priority table 40. Utilizing primary electronic mail priority table ~0, a user may specify one of a variety of distribution media as noted within Media column 42~ such as physical delivery, facsimile, telephone, voice mail~ or electronic mail.
Comment column 44 allows lhe ~Iser to provide a commentary regarding the particular distribution media selec-ted.

Thereafter, each distributioII media is priori.tized as noted in Priority column 46. If the system is unable to transmit a message via a selected distribution channel 36, an alternate distribution media designated in primary electronic mail priority table 40 as a first priority will be automatically selected. Transmission wi.ll then be automatically attempted via an alternate distribution channel 36, utilizing the automatically selected alternate dis-tributiorl media. If data processing system 10 is unable to transmi.t the message uti]izing an alternate distribution media which i.s desi.gnated as a first priority, the system of 2 ~ ~ ~ 3 ~ ~

the present inven-tion will then automatically select a distribution media designated as a second prio-rity and attempt transmission utilizlnc~ that meclia via a different distribution channel 36.

For example, still referring to Figur~ 2.1 it will be noted that as listed in Media column 42, if a message was not successfully transmitted due to a failure of a selected distribution channel, the user has selected facsimile as a first alternate distribution media. Therefore, if distribution channel 36 utilized for facsimile 28 is unavailable, the user has selected voice telephone 30 as the next alternate distribution media to be utilized. In accordance with the method and system of the present invention, the system will continue to automatically selected an alternate distribution media, as prioritized within primary electronic mail priority table 40, and will continue to attempt transmission utilizing the alternate distribution media, unti]. a transmission is successful or a selected maximum number of attempted transmissions has occurred.

Procedure column 48 lists parameters that the software application of specified distribution media may require in order to receive a message. Examples of such parameters include parity, check bits, and baud rate. These parameters may contain variables tha-t need to be resolved before the parameters are passed to the software application. Either static or dynamic resolution may be utilized. When static resolution is chosen, the information necessary to complete the resolution is supp]ied. The value of the variables are known before an attempted transmission. When dynamic resolution is chosen, the necessary information must be obtained with the assistance of an external service and then the variables must be resolved. Therefore, for dynamic resolution, the values of -the variables are resolved during an attempted transmission.

Referring now to Figure 3, there is illustrated a high level flow chart depicting the automatic selection of an 2~3~'3 alternate distributi.on media in accordance with the method and system of the present invention. The process begins at block 50 and thereafter passes -to block 52 which illustrates a user in data processing system 10 selecting a distribution media for communication wi.th a recipient within system 12 (see Figure 1).

Next, block 54 illustrates a determination of whether or not the selected distribution media is available. In the event the distribution media is available, the process passes to block 56 wherein commullication is established. The process then terminates as illustrated at block 58.

Referring again to block 54, if a determination is made that the distribution media is not available~ the process passes to block 60 wherein a determination is made as to whether or not an alternate distribution media is preferred.
In the event an alternate distribution media is not preferred, the process passes to block 62 which illustrates an error message being reported. Thereafter the process terminates as illustrated at block 58.

Referring again to block 60~ if a determination is made that an alternate distribution media is preferred, the process passes to block 64. Block 64 depicts the selecting of a distribution media from primary electronic mail priority table 40 (see Figure 2). The process then passes to block 66 which il].ustrates a determination of whether or not static resolution of listed parameters is desired. In the event static resolution is desired, control passes to block 68 which depicts the resolving of variables contained within listed parameters to be passed to the application supporting the alternate distribution media, utilizing preassigned values for those variables. Next, block 70 illustrates a determination of whether or not those variables were successfully resolved. If the variables were not successfully resolved, the process passes to block 62 which depicts the reporting of an error message. Thereafter, the process -terminates as illus-trated at block 58.

~ ~ 7 ~3 ~ ù

Referring again to block 66, if static resolution of variables is no-t desired~ tlle process passes to block 72 which depicts the retrieving o:E the necessary variables and, dynamically resolving these variables. The process then passes to block 70, illustrating a determination of whether or not the variables were successfully resolved.

If the necessary variables were successfully resolved, the process passes to block 74 which illustrates the designating of a selected dis-tribution media. Thereafter, block 76 depic-ts a determination of whether or no-t a synchronous response is desired. As utilized herein, the term "synchronous response" shall mean that the system of the present invention waits for a response from the application supporting the stated distribution media before processing will continue. Conversely, an asynchronous response shall mean that the present invention invokes the application supporting the distri.bution media and continues processing, not waiting for a response from the application supporting distribution media.

If a determina-tion is made that a synchronous response is desired, the process passes to block 78 wherein a determi.nation is made whether or not a maximum number of attempted transmissions has occurred. In the event the maximum number of a-ttempted transmissions has occurred, the process then passes to block 80 which depicts the reporting of an error message. Thereafter the process terminates as illustrated at block 58.

Referring again -to block 76, if a determination is made that a synchronous response is no-t desired, -the process passes to block 82 wherein a semaphore is set. As utilized herein, the term "semaphore" shall. mean a process that will be executed UpOIl the return of a response from the app]ication supporting distribu-tion media. Next, the process passes to block 84, which depic-ts passing the parameters to the application supporting the distribution media.
Therefore, the process again termina-tes, as illustrated at block 58.

237 ~v DA9-91-050 c~

Referring again to block 78~ if a determination is made that the specified maximum number of at-tempted transmissions has not occurred, the process passes to block 86 which illustrates the passing of the parameters to the application supporting the distribution media. The process then returns to block 54.

Upon the reference to the :Foregoing those skilled in the art will appreciate that the Applicants have disclosed a method whereby alternate distribution media may be automatically selected in response to a failure of transmission of a message via a distri.bu-tion channel.

While the invention has been particularly shown and described with reference to a preferred embodiment, it will be understood by those skilled in the art that various changes in form and detail may be made therein without departing from the spirit and scope of the invention.

Claims (4)

1. A method for the efficient distribution of messages within a system having a plurality of distribution channels, each of said distribution channels being characterized by at least one distribution media, said method comprising the steps of:
selecting a particular one of said plurality of distribution channels in response to a user selection of a particular distribution media for a selected message;
attempting transmission of said selected message via said particular one of saiddistribution channels utilizing said particular distribution media;
in response to a failure of transmission of said selected message via said particular one of said distribution channels, determining if said user has designated at least one alternate distribution medium among said plurality of distribution media for said selected message in a priority table;
in response to a determination that said user has designated said at least one alternate distribution medium for said selected message, automatically successively attempting conversion of said selected message to one of said alternate distribution media designated in the priority table and having a next highest priority;
thereafter, attempting transmission of said selected message via a second one of said distribution channels characterized by said one of said alternate distribution media in response to a successful conversion of said selected message; and in response to said failure of transmission and a determination that said user has not designated an alternate distribution medium for said selected message; not attempting conversion of said selected message to an alternate one of said distribution media.
2. The method for the efficient distribution of messages within a system according to claim 1, further comprising the steps of:
selecting a maximum number of attempted transmissions; and automatically alerting a user upon an occurrence of said maximum number of attempted transmissions.
3. A system for the efficient distribution of messages, said system having a plurality of distribution channels, each of said distribution channels being characterized by a least one distribution media, said method comprising the steps of:
means responsive to a user selection of a particular distribution media for a selected message for selecting a particular one of said plurality of distribution channels;
means for attempting transmission of said selected message via said particular one of said distribution channels;
means responsive to a failure of transmission of said selected message via said particular one of said distribution channels for determining if said user has designated at least one alternate distribution medium among said plurality of distribution media for said selected message in a priority table;
means responsive to a determination that said user has designated said at least one alternate distribution medium for said selected message, automatically successively attempting conversion of said selected message to one of said alternate distribution media designated in the priority table and having a next highest priority;
means for thereafter attempting transmission of said selected message via a second one of said distribution channels characterized by said one of said alternate distribution media in response to a successful conversion of said selected message; and means responsive to a determination that said user has not designated an alternate distribution medium for said selected message, not converting said selected message to an alternate one of said distribution media.
4. A system for the efficient distribution of messages according to claim 3, further comprising:
means for permitting a user to enter a maximum number of attempted transmissions; and means for automatically alerting said user upon an occurrence of said maximum number of attempted transmissions.
CA002071300A 1991-11-13 1992-06-16 Method and system for the efficient distribution of messages utilizing a data processing system Expired - Fee Related CA2071300C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US07/791,818 US5381527A (en) 1991-11-13 1991-11-13 System for efficient message distribution by succesively selecting and converting to an alternate distribution media indicated in a priority table upon preferred media failure
US07/791,818 1991-11-13

Publications (2)

Publication Number Publication Date
CA2071300A1 CA2071300A1 (en) 1993-05-14
CA2071300C true CA2071300C (en) 1998-05-05

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
CA002071300A Expired - Fee Related CA2071300C (en) 1991-11-13 1992-06-16 Method and system for the efficient distribution of messages utilizing a data processing system

Country Status (7)

Country Link
US (1) US5381527A (en)
EP (1) EP0544608B1 (en)
JP (1) JPH05235956A (en)
KR (1) KR950014180B1 (en)
CN (1) CN1029811C (en)
CA (1) CA2071300C (en)
DE (1) DE69228229T2 (en)

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Also Published As

Publication number Publication date
EP0544608B1 (en) 1999-01-20
DE69228229T2 (en) 1999-09-02
US5381527A (en) 1995-01-10
CN1029811C (en) 1995-09-20
CA2071300A1 (en) 1993-05-14
CN1074576A (en) 1993-07-21
JPH05235956A (en) 1993-09-10
KR930010738A (en) 1993-06-23
KR950014180B1 (en) 1995-11-22
DE69228229D1 (en) 1999-03-04
EP0544608A1 (en) 1993-06-02

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