Greenwood & Hall provides outsourced relationship management services to companies in such industries as biotechnology, pharmaceuticals, and mortgage and financial services, as well as not-for-profit organizations and government entities. It integrates interactive voice response with multilingual contact services which cater to call centers. Its contact centers support direct response marketing campaigns and provide help desk, technical support services, and outbound marketing services. Greenwood & Hall also provides fulfillment services including warehousing and shipping, in addition to direct mail, printing, and logistics consulting. The firm was founded in 1997 by Zan Greenwood and John Hall.