When it comes to call automation just say the word and TuVox can help. TuVox replaces the often frustrating touch-tone customer service menu's of corporate phone systems with its own conversational speech applications. Based on speech recognition technology, the company's software allows callers to say exactly what they want and then be routed to the appropriate destination. The system automates all manner of calls, offering natural language call routing, self-service transactions, and customer support functions. TuVox was acquired by West Corporation in mid-2010.